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230 Commits

Author SHA1 Message Date
Shivam Mishra
a6405ea339 fix: migration script to run on all reporting events (#6590) 
* fix: migration script to run on all reporting events

* fix: don't update user_id if it is already present

* refactor: create a new migration

* feat: update schema

* feat: ignore events with bot handoff

* feat: prefetch conversations with handoff events

* Revert "feat: update schema"

This reverts commit 25ed2856e62655f5f1db14fd0cffad3a69d0b1fb.

* feat: update schema

* refactor: separate method get_conversations_with_bot_handoffs

* refactor: cognitive complexity

* refactor: early return if last_bot_reply is blank

* feat: add async_database_migration queue

* feat: update queue priority
 2023-03-02 19:03:31 +05:30
Vishnu Narayanan
d870b0815a feat: Audit log APIs (#6434) 
- Adds the appropriate APIs for Audit Logs.

ref: #6015
 2023-03-01 20:02:58 +05:30
Sojan Jose
d4e7eaecce feat: New APIs for search (#6564) 
- Adding new API endpoints for search
- Migrations to add appropriate indexes
 2023-02-28 22:00:36 +05:30
Shivam Mishra
06ffaa90fc fix: bots included in time to response metrics (#6409) 
* feat: ignore bots in avg_first_response_time

* feat: ignore bots in avg_first_response count

* feat: add bot handoff event

* feat: add handoff event listener and reporting event

* fix: ignore agent bot in first response

* refactor: calculate first_response with last handoff

* refactor: method defn order

* test: new reporting events

* feat: Revert "feat: ignore bots in avg_first_response count"

This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89.

* feat: Revert "feat: ignore bots in avg_first_response_time"

This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987.

* fix: business hour calculation for first_reply

* fix: event_start_time for first_response

* feat: add migration to recompute first_responses

* refactor: separate mute helpers for conversation

* refactor: rename migration

* refactor: migration script

* fix: migration typo

* fix: typo in query

* feat: update schema.rb

* Revert "feat: update schema.rb"

This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896.

* feat: update schema

* refactor: update events as a batch job

* fix: ignore the event if value is negative

* feat: don't create a new hand-off if it's already present

* refactor: break the action into smaller chunks

* refactor: update reporting listener spec

Handle the case to ensure extra bot handoffs are not created for a give conversation

* fix: import error

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
 2023-02-25 09:48:48 +05:30
Pranav Raj S
7044eda281 chore: Add controllers for conversation participants (#6462) 
Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com>
Co-authored-by: Sojan Jose <sojan@chatwoot.com>
 2023-02-15 16:33:31 -08:00
Shubham Kumar
29025759d6 feat: Add webhook events for contact created, updated (#6415) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-02-13 13:28:27 -08:00
Tejaswini Chile
00cbdaa8ca Feat: Support for Microsoft Oauth in Email Channel (#6227) 
- Adds the backend APIs required for Microsoft Email Channels

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
 2023-01-17 02:39:05 +05:30
Sojan Jose
72f206025a chore: Fix connection pool (#6005) 
We want to allocate as much database connection to the pool to match the sidekiq concurrency configuration.
ref: https://maxencemalbois.medium.com/the-ruby-on-rails-database-connections-pool-4ce1099a9e9f

fixes: #6004
 2023-01-16 17:50:23 +05:30
Pranav Raj S
2dfe38ae4d chore: Cleanup feature flags (#6096) 
- Add more feature flags for CRM, auto_resolution, and reports
- Add a SuperAdmin link in the sidebar if the user is a super-admin
- SuperAdmin could view all the features on an account irrespective of whether the feature is enabled.
 2022-12-19 22:38:30 +05:30
smartdev58
2a1a38f986 chore: Add feature flags for campaigns and website channel (#5778) 
Co-authored-by: Tejaswini Chile <tejaswini@chatwoot.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-12-14 16:06:26 -08:00
Sojan Jose
b05d06a28a feat: Ability to lock to single conversation (#5881) 
Adds the ability to lock conversation to a single thread for Whatsapp and Sms Inboxes when using outbound messages.

demo: https://www.loom.com/share/c9e1e563c8914837a4139dfdd2503fef

fixes: #4975

Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
 2022-11-25 13:01:04 +03:00
Sojan Jose
e7f1a9ab4d chore: Enable Macros for all accounts (#5858) 
- migrations to enable macros for all accounts
 2022-11-16 00:33:09 +00:00
salman652
6ff0c93659 feat: Ability to receive location on whatsapp inbox (#5742) 
- Ability to  receive location messages on WhatsApp Inbox

ref: https://github.com/chatwoot/chatwoot/issues/3398

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2022-11-07 21:36:47 -08:00
Tejaswini Chile
48373628a1 fix: Macros authorizations (#5779) 
Macros policy update.

ref: #5730
 2022-11-07 17:46:00 -08:00
givetimetolife
f8d9a27d7a fix: db/seeds.rb field contact_inbox is undefined (#5743) 
fixes rails db:chatwoot_prepare error: field contact_inbox is undefined
 2022-11-01 00:52:07 -07:00
Pranav Raj S
20b4a91122 chore: Add feature flags in the settings console (#5657) 2022-10-17 14:59:44 -07:00
Sojan Jose
e310230f62 chore: Refactor Contact Inbox Builders (#5617) 
- Remove duplicate code and move everything to builders
- fixes: #4680
 2022-10-13 15:12:04 -07:00
Sojan Jose
5bd5395d31 chore: Add missing indexes for attachments table (#5588) 
- index for attachments table
- index for conversations table
 2022-10-10 15:23:33 -07:00
Tejaswini Chile
57fcb79d71 fix: Article slug auto saves (#5524) 
- Auto save article slug
 2022-09-30 07:25:23 -07:00
Tejaswini Chile
c1c57fb2cd fix: Add slug to articles (#5500) 2022-09-27 12:27:18 -07:00
Sojan Jose
3b7cae19e6 chore: Enable help center for self-hosted accounts (#5458) 2022-09-19 19:39:41 -07:00
Sojan Jose
99de8f4500 chore: Improve Helpcenter custom domains (#5456) 
- Support rendering articles over frontend URL
- Support rendering articles over help center URL
- Support rendering help center home page in the custom domain root
 2022-09-19 17:36:01 -07:00
Sojan Jose
c8d01a84ce feat: Ability to seed Demo Accounts (#5352) 
Introduces the ability to seed sample data into accounts in development and staging.

fixes: #3429
 2022-09-01 00:31:43 +05:30
Vishnu Narayanan
d7cbeed13e fix: heorku deploy failure (#5338) 
* fix: heorku deploy failure

* fix: set default stack to heroku-20
 2022-08-30 11:39:28 +05:30
Jordan Brough
9ddf4c205c chore: Add index on conversations.uuid (#5179) 
- We search for conversations by this attribute (e.g. in ReplyMailbox and CsatSurveyController) so it seems like we should have an index on it.
 2022-08-23 19:05:30 +05:30
Sojan Jose
74fdfffe08 fix: Notification page breakages (#5236) 
- Remove the cascading foreign key indexes
- Add migration to clean up existing objects

fixes: #4285
 2022-08-10 13:46:46 +02:00
Pranav Raj S
e0cebfaa1a chore: Allow super admin to suspend an account (#5174) 2022-08-03 11:40:03 +05:30
Tejaswini Chile
f6891aebbb fix: Set account default language in account API (#5086) 2022-07-26 22:42:20 +05:30
Tejaswini Chile
6a4c0a1578 feat: Execute macro actions, for the conversation (#5066) 2022-07-26 12:41:22 +05:30
Tejaswini Chile
5727928600 fix: help center clearing minor bugs (#5075) 2022-07-22 15:01:07 +05:30
Sojan Jose
6a6a37a67b chore: Ability to Disable Gravatars (#5027) 
fixes: #3853

- Introduced DISABLE_GRAVATAR Global Config, which will stop chatwoot from making API requests to gravatar
- Cleaned up avatar-related logic and centralized it into the avatarable concern
- Added specs for the missing cases
- Added migration for existing installations to move the avatar to attachment, rather than making the API that results in 404.
 2022-07-21 19:27:12 +02:00
Tejaswini Chile
0cee42a9f9 feat: Macros CRUD api (#5047) 2022-07-19 17:37:00 +05:30
Pranav Raj S
1dc7ce526e chore: Add ee helper, custom_attributes to account (#5058) 2022-07-19 00:33:06 +05:30
Sojan Jose
05db053f60 chore: fix schema error from PR merges (#5016) 2022-07-11 20:12:48 +02:00
Jordan Brough
49d08a6773 feat: Support Twilio Messaging Services (#4242) 
This allows sending and receiving from multiple phone numbers using Twilio messaging services

Fixes: #4204
 2022-07-08 18:20:07 +05:30
Tejaswini Chile
fdf449dc87 Feat: Article public apis (#4955) 2022-07-08 17:24:38 +05:30
Tejaswini Chile
ae59d0a343 feat: CRUD operation for associated articles to current article (#4912) 2022-07-04 20:29:44 +05:30
Tejaswini Chile
df1bf112ea feat: Category API to handle linked categories and parent-sub categories (#4879) 2022-06-28 11:23:20 +05:30
Pranav Raj S
dcbca173ac chore: Revert the migration for inbox name changes (#4919) 2022-06-23 20:36:46 +05:30
Pranav Raj S
b7606e4dd2 feat: Add native support for CSML in agent_bot API (#4913) 2022-06-23 19:17:46 +05:30
Aswin Dev P.S
d5ddc9d76c chore: Fix SMTP sentry issue (#4883) 
* Fix SMTP sentry issue
 2022-06-22 14:09:04 -07:00
Sojan Jose
713fdb44ee feat (ee): APIs to configure an auto assignment limit for inboxes (#4672) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-06-13 20:18:38 +05:30
Tejaswini Chile
ae72757d23 feat: APIs for Articles (#4777) 
Fixes: #4802
 2022-06-13 15:56:49 +05:30
Pranav Raj S
3f3ee6c34a chore: Add support for message_templates in API inbox (#4835) 2022-06-10 18:40:29 +05:30
Pranav Raj S
b9aa4444b3 feat: Allow users to create dashboard apps to give agents more context (#4761) 2022-06-01 11:13:10 +05:30
Aswin Dev P.S
8538660bbd Add first_reply_created event in conversation (#4576) 2022-05-18 21:16:33 -07:00
Tejaswini Chile
938fb887c4 feat: Portal endpoint (#4633) 2022-05-16 13:59:59 +05:30
Aswin Dev P.S
360b438a55 Fix: Campaign triggers first_response reporting event (#4607) 
* Fix: Campaign triggers first_response reporting event

* fix spec failure
 2022-05-09 01:34:52 -07:00
Jordan Brough
5b5a6d89c0 chore: "Channel::TwilioSms" to be unique on account_sid+phone_number (#4188) 
"Twilio::IncomingMessageService" searches for the correct "Channel::TwilioSms"
by account_sid+phone_number.  If these values are duplicated then which record it
finds is indeterminate and may alternate between queries.

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2022-05-07 17:57:16 +05:30
Aswin Dev P.S
8d04894744 fix: Add index in conversation and reporting event (#4577) 
Fixes chatwoot/product#422
 2022-04-28 16:58:06 +05:30