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64 Commits

Author SHA1 Message Date
Pranav
87d92f73d4 feat: Improve Report API performance (#9476) 
- Re-write the methods for clarity
- Remove the dependency on the ReportHelper class.
- Remove n+1 queries in the average metric time series data.
 2024-05-22 17:34:24 -07:00
Shivam Mishra
b24626a65a feat: Include resolution time and waiting time in team & agent report export (#9296) 2024-05-02 17:29:52 -07:00
Shivam Mishra
e94b276f64 feat: Add help URLs for features in features.yml (#9134) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-21 10:30:46 -07:00
Sojan Jose
1303469087 feat: Ability filter blocked contacts (#9048) 
- This PR introduces the ability to filter blocked contacts from the contacts filter UI
 2024-03-20 18:11:50 +05:30
Pranav
f78f278e2f fix: Update validations for filter service (#8239) 
- Refactor filter service for better readability and maintenance
- Add validations for the following:
   - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown.
   - If an invalid operator is passed, a custom exception InvalidOperator will be thrown.
   - If an invalid value (currently checking only null check), a custom exception InvalidValue will be thrown.

Fixes: https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid
Fixes: https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid
Fixes:  https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or


Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-20 16:29:36 +05:30
Muhsin Keloth
58dd2633ba feat: Add contact helper (#8989) 2024-03-06 17:39:39 +05:30
Sojan Jose
881d4bf644 feat: Add backend APIs for the bot metrics (#9031) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-01 08:20:20 -08:00
Pranav Raj S
c607f09be0 feat: Improve the rendering of CSV exports (#8914) 
Improve the rendering of the datestamp
 2024-02-12 20:01:58 -08:00
Pranav Raj S
6a630bc489 chore: Render timestamp in a better format in conversation traffic export (#8897) 
chore: Render timestamp in a better format in conversation traffic reports
 2024-02-09 00:48:10 -08:00
Sojan Jose
390cd756e8 chore: Reorganize the installation config settings (#8794) 
- Reorganizing installation config settings to move more configurations into UI from environment variables
- Changes to installation config to support premium plans in the enterprise edition
- Fixes the broken premium indicator in account/show and accounts/edit page
 2024-01-31 16:48:42 +04:00
Shivam Mishra
aacf326ca1 refactor: remove exception tracker (#8737) 2024-01-18 17:49:27 +05:30
Shivam Mishra
4bf23adcf5 feat: use short_summary for downloading reports [CW-2962] (#8733) 2024-01-18 16:06:13 +05:30
Sivin Varghese
17faa6c3b2 fix: Undefined method `length' for nil:NilClass (#8491) 2023-12-05 16:34:29 +05:30
Sivin Varghese
ad8ba299c9 feat: Author sections in category block and category list (#8414) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-11-27 15:13:38 +05:30
Sivin Varghese
2d1f70eb79 feat: Update public portal colors with new design (#8230) 2023-11-23 08:16:52 +05:30
Sivin Varghese
950f085e80 feat: Updated the design of the category page (#8165) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 18:03:16 -08:00
Sivin Varghese
268e26625b feat: Adds the ability to see the popular articles (#8152) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 18:01:07 -08:00
Sivin Varghese
7041d86e4d feat: Updated home page design (#8106) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 17:59:03 -08:00
Sivin Varghese
78398ee800 feat: Updated public portal header design (#8089) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-11-08 17:56:59 -08:00
Nithin David Thomas
b71a580573 feat: Adds dark theme support for public portal [CW-2525] (#7979) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2023-10-04 11:56:00 +05:30
Pranav Raj S
27419eef66 feat: Add report on customer waiting time (#7545) 2023-07-20 12:01:22 -07:00
Pranav Raj S
d7566c453d chore: Take the count directly rather than grouping the conversations (#7535) 2023-07-19 12:12:30 -07:00
Shivam Mishra
e8a27bea4b feat: Add APIs for limit check in accounts (#7242) 2023-06-15 20:11:40 -07:00
Nithin David Thomas
d2aa19579e feat: Adds support for superscript in help center articles (#7279) 
- Adds support for superscript when rendering article markdown
- Chatwoot Markdown Render to render markdown everywhere

Co-authored-by: Sojan <sojan@pepalo.com>
 2023-06-14 15:39:00 +05:30
Shivam Mishra
2e79a32db7 fix: calculation for resolution count (#7293) 
* fix: calculation for resolution count

* test: resolution count bug fix

- ensure enqueued jobs are run
- fix the dates check, conversations resolved today should show up in today

* feat: ensure conversations are resolved

* test: do not count extra events if the conversation is not resolved currently

* fix: typo
 2023-06-14 13:50:10 +05:30
Tejaswini Chile
99dfe1d5af feat: Enable template variables in channel greeting messages (#6971) 2023-04-26 20:23:46 +05:30
Shivam Mishra
6b2736aa63 fix: inconsistency in report and summary for metric counts (#6817) 
* feat: include timezone offset in summary calculation

* fix: exlcude end in date range

* test: explicit end of day

* fix: test for report builder

* fix: reports.spec.js

---------

Co-authored-by: Tejaswini Chile <tejaswini@chatwoot.com>
 2023-04-20 12:55:04 +05:30
Shivam Mishra
17ff1f11a7 feat: better download for conversation traffic heatmap (#6755) 
* feat: genearte report in a grid

* refactor: update API usage

* refactor: separate generate method

* refactor: abstract transform_data

* feat: annotate with comments

* feat: add explicit timezone

* feat: download data only in user timezone

* fix: dates included in heatmap
 2023-04-11 09:40:54 +05:30
Shivam Mishra
00ee0478eb feat: IndexedDB based caching for labels, inboxes and teams [CW-50] (#6710) 
* feat: allow caching of labels in the account scope

* feat: send cache keys in account json response

* feat: kickstart web worker

* feat: setup basic architecture for workers

* feat: install idb

* feat: add datamanger

* fix: typos

* refactor: rename method

* feat: make init db a manual step

* refactor: separate accountIdFromRoute

* feat: cache enabled API client

* feat: enable caching for inboxes and labels

* feat: enable cache for team

* feat: manage exceptions for team

* feat: add team to data manager

* feat: add a generic listener

* refactor: send only cache keys

* refactor: separate validate method

* feat: add listeners

* feat: add event for revalidate

* feat: add cache keys endpoint

* refactor: fetch cache keys instead of full account data

* fix: key pattern

* feat: don't fetch account for cache_keys

* fix: cache key base class

* refactor: cache keys helper

* feat: add helper

* fix: cache-key update logic

* feat: delete indexeddb on logout

* feat: remove worker.js

* refactor: move data-manager

* refactor: name of file

* feat: add test for DataManager

* refactor: add fake idb to jest setup

* test: cache keys helper

* test: cache keys helper

* test: cache_keys in accounts controller

* refactor: remove cache_keys context

* feat: add policy for cache-keys
 2023-03-27 12:16:25 +05:30
Shivam Mishra
e5134c9ef5 [CW-53] feat: allow downloading heatmap report (#6683) 
* feat: add control header slot

* feat: add download API call

* feat: add conversation traffic template

* feat: allow downloading heatmap content

* feat: wire up download

* fix: grid layout for mobile

* chore: revert formatting

* revert: en.yml file

* feat: add conversation traffic text

* feat: disable rule for map block

* test: conversation traffic

* fix: timezone offset

* feat: download report in UTC

* feat: add UTC warning

* chore: revert formatting

* feat: add traffic text

* chore: fix whitespace change
 2023-03-20 15:46:29 +05:30
Tejaswini Chile
34a2486e9c chore: Support plus forwarding in email channel (#6482) 
- Support for plus forwarding in the email addresses for email channels

Co-authored-by: Sojan <sojan@pepalo.com>
 2023-03-01 15:42:48 +05:30
Shivam Mishra
06ffaa90fc fix: bots included in time to response metrics (#6409) 
* feat: ignore bots in avg_first_response_time

* feat: ignore bots in avg_first_response count

* feat: add bot handoff event

* feat: add handoff event listener and reporting event

* fix: ignore agent bot in first response

* refactor: calculate first_response with last handoff

* refactor: method defn order

* test: new reporting events

* feat: Revert "feat: ignore bots in avg_first_response count"

This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89.

* feat: Revert "feat: ignore bots in avg_first_response_time"

This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987.

* fix: business hour calculation for first_reply

* fix: event_start_time for first_response

* feat: add migration to recompute first_responses

* refactor: separate mute helpers for conversation

* refactor: rename migration

* refactor: migration script

* fix: migration typo

* fix: typo in query

* feat: update schema.rb

* Revert "feat: update schema.rb"

This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896.

* feat: update schema

* refactor: update events as a batch job

* fix: ignore the event if value is negative

* feat: don't create a new hand-off if it's already present

* refactor: break the action into smaller chunks

* refactor: update reporting listener spec

Handle the case to ensure extra bot handoffs are not created for a give conversation

* fix: import error

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
 2023-02-25 09:48:48 +05:30
Shivam Mishra
7be2ef3292 feat: Google OAuth for login & signup (#6346) 
This PR adds Google OAuth for all existing users, allowing users to log in or sign up via their Google account.

---------

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Fayaz Ahmed <15716057+fayazara@users.noreply.github.com>
Co-authored-by: Sojan <sojan@pepalo.com>
 2023-02-16 11:12:02 +05:30
JanWarlen
8a6f647027 fixBug: email notification error, Attachment Message without content (#6408) 2023-02-08 12:51:52 +05:30
jacsonsantospht
af020f446e fix: check the content type for the file when uploading from cloud storage (#5378) 
When sending the message with audio, only the signed id of the file is sent.
In the back end check only the UploadedFile type.
The attachment has the default file type image, now it gets the content type from the signed id

Fixes: #5375

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2022-10-21 18:05:36 -07:00
Tejaswini Chile
6574407636 fix: Track Imap exception in sentry (#5397) 2022-09-07 11:41:56 +05:30
Jordan Brough
4b405dc052 chore: Remove no-op condition in Api::V1::InboxesHelper (#4966) 
-  `smtp` cannot be nil in this context
- `anything&.nil?` will never be truthy, even if `anything` is nil
 2022-07-05 17:12:53 +02:00
Sojan Jose
f71980bd95 chore: Enhance contact merge action for identified users (#4886) 
- Discard conflicting keys 
- Do not merge if there is already an identified contact

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-06-23 15:48:56 +05:30
Aswin Dev P.S
9015d83679 chore: Fix sentry issues (#4863) 
Fix sentry issues.

Fixes #4815, #4814, #4811, #4809
 2022-06-15 16:20:19 +05:30
Sojan Jose
713fdb44ee feat (ee): APIs to configure an auto assignment limit for inboxes (#4672) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-06-13 20:18:38 +05:30
Pranav Raj S
52fad886b8 feat: Add business hours in downloadable reports (#4674) 
Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com>
 2022-05-27 09:26:59 +05:30
Aswin Dev P.S
41b8901432 Fix: Agent Reports counts when they have access to multiple accounts (#4663) 
This change restricts the agent report API to fetch agent metrics from the current account.

Fixes: #4660
 2022-05-11 14:31:57 +05:30
Aswin Dev P.S
31cdc63e18 fix: Remove IMAP and SMTP email validation (#4435) 
* Remove IMAP and SMTP email validation
* Rename imap_email & smtp_email columns to imap_login & smtp_login respectively.
* Use channel email domain if inbound email domain not present
 2022-04-11 07:07:20 -07:00
Aswin Dev P.S
9b5eb98c59 feat: Support additional authentication mechanisms for SMTP (#4431) 
* Support additional authentication mechanisms for SMTP
 2022-04-11 03:13:05 -07:00
Aswin Dev P.S
d5536d65f7 feat: Consider business hours while generating the reports (#4330) 
* feat: Consider business hours while generating the reports
 2022-04-08 00:18:18 -07:00
Aswin Dev P.S
5e8fd689c9 feat: Add live agent load report api (#4297) 
This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent.

Fixes #4305
 2022-03-29 10:31:52 +05:30
Tejaswini Chile
647efa12e7 fix: Attach instagram images with file type story_mentions (#4100) 2022-03-10 20:27:30 +05:30
Sojan Jose
7b9e4982cf Feat: Support MMS in SMS Channel ( Bandwidth ) (#4046) 
Ability to send and receive MMS to bandwidth channel

fixes: #3961
 2022-03-02 15:09:56 +05:30
Sojan Jose
4260441f8c Chore: clean up Reporting Events (#4044) 
Tech debt clean up

Fixes #4057

Co-authored-by: Aswin Dev P S <aswin@chatwoot.com>
 2022-02-28 18:16:12 +05:30
Aswin Dev P.S
4e416b4d51 Add openssl verify mode and email encryption for smtp configuration (#3885) 
* Add openssl verify mode and email encryption for smtp configuration
* Add spec for code coverage
 2022-02-08 03:26:13 -08:00