Commit Graph

138 Commits

Author SHA1 Message Date
Pranav Raj S
1ce5cbe275 feat: Add endpoints to retrieve summary of team/agents over a period of time (#8916)
- Internal APIs to prototype reporting improvements.
2024-02-13 15:44:40 +05:30
Sojan Jose
7776b74126 chore: Apply fixes for items in rubocop_todo [CW-1806] (#8864)
This PR addresses several items listed in our rubocop_todo by implementing the necessary corrections and enhancements. As a result, we are now able to remove the rubocop_todo file entirely, streamlining our codebase and ensuring adherence to our coding standards.

fixes: https://linear.app/chatwoot/issue/CW-1806/chore-rubocop-audit
2024-02-07 13:36:04 +04:00
Shivam Mishra
8acc818f68 feat: allow bulk invite create via email (#8853)
* feat: add agent builder

* feat: use new agent builder

* refactor: validate limit

* test: agent limits

* feat: allow bulk create

* feat: allow bulk create

* refactor: rename current_user to inviter in AgentBuilder

* refactor: move limits tests to enterprise

* test: send correct params

* refactor: account builder returns both user and account_user

* chore: Revert "refactor: account builder returns both user and account_user"

This reverts commit 1419789871e8a3b8ff57af27fe53925b1486a839.

* feat: return user as is

* Update agent_builder.rb

- minor update

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-02-06 09:04:04 +05:30
Shivam Mishra
07ea9694a3 feat: new accounts controller for signup+onboarding (#8804)
* feat: add v2 accounts controller

* feat: allow empty account and user name

* feat: ensure  and  is present for v1 signup

* test: remove validation checks

* chore: apply suggestions

* chore: revert en.yml formatting

* chore: line at EOF

* fix: routes

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-02-02 16:10:45 +05:30
Shivam Mishra
4bf23adcf5 feat: use short_summary for downloading reports [CW-2962] (#8733) 2024-01-18 16:06:13 +05:30
Muhsin Keloth
818424259f chore: Get all notification API improvments (#8549)
Co-authored-by: Sojan Jose <sojan@chatwoot.com>
2024-01-17 09:02:18 +05:30
Shivam Mishra
6e30064421 feat: handle unsupported media on the backend (#8650)
This PR logs additional information in content_attributes of a message in case it is unsupported. This info can be used by the client to render a fresh UI
2024-01-05 13:05:00 -08:00
Shivam Mishra
6c480098f7 chore: log authentication error for FB and Instagram (#8551) 2023-12-14 16:18:23 +05:30
Hugo Castro de Deco
bf883794a4 fix: accepting external source_id (#8359)
Co-authored-by: Sojan <sojan@pepalo.com>
2023-12-13 16:21:55 +05:30
Muhsin Keloth
76711d95ff chore: Change primary actor to Conversation for all the notification types. (#8435) 2023-12-06 10:43:09 +05:30
Shivam Mishra
8455186e9f feat: allow instagram reply_to [CW-2609] (#8248)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-10-31 17:31:12 -07:00
Shivam Mishra
b9694a0818 feat: support reply to for Telegram (#8105)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2023-10-20 13:14:20 +05:30
Shivam Mishra
62d8ec7edb feat: support reply to for incoming messages on facebook (#8076)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-10-13 16:33:50 +05:30
Vishnu Narayanan
415bb23c37 fix: Handle invalid metric in ReportsController (#8086)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>

Fixes CW-2643
2023-10-12 17:01:23 +05:30
Pranav Raj S
27419eef66 feat: Add report on customer waiting time (#7545) 2023-07-20 12:01:22 -07:00
Pranav Raj S
d7566c453d chore: Take the count directly rather than grouping the conversations (#7535) 2023-07-19 12:12:30 -07:00
Shivam Mishra
28e7a5d228 fix: CC conditions when the last email is from someone else (#7010) 2023-06-28 20:28:44 -07:00
Shivam Mishra
2f2ae88cba fix: unattended count mismatch in report and list (#7263) 2023-06-08 17:58:13 +05:30
Tejaswini Chile
9553329092 chore: find instagram_direct_message query (#7157) 2023-05-22 16:01:31 +05:30
Tejaswini Chile
65e91f6a6f fix: Duplicate instagram conversations for echo messages (#7078) 2023-05-15 16:25:15 +05:30
Tejaswini Chile
3c2d6faf68 feat: Instagram story replies will display the original story link (#6846) 2023-04-26 15:27:07 +05:30
Jordan Brough
026e03c307 fix: Handle spaces in CC/BCC email lists (#6788)
When the CC field is generated in the UI, the email values are joined together
with ", " but when they are parsed, we currently split by just ",".

This causes an error on the backend and on the frontend.

It seems reasonable to update the code to allow whitespace in the input and to
split by `\s*,\s` and also to trim leading and trailing whitespace from the CC
list.

---------

Co-authored-by: Sojan <sojan@pepalo.com>
2023-04-18 19:18:23 +05:30
Tejaswini Chile
54b7c98795 fix: Warn Facebook error code 100-2018218 (#6632) 2023-03-09 13:51:10 +05:30
Shivam Mishra
c88792f4a3 feat: add Conversation traffic heatmap (#6508)
* feat: add heatmap component

* feat: add heatmap component

* feat: add dummy heatmap

* refactor: compact tiles

* feat: allow hour

* feat: wire up heatmap query

* feat: allow arbritrary number of weeks

* feat: update position of the widget

* chore: update heatmap title

* refactor: move traffic heatmap to overview

* chore: add comment for perf

* feat: add reconcile logic for heatmap fetching

Fetching the data for the last 6 days all the time is wasteful
So we fetch only the data for today and reconcile it with the data we already have

* refactor: re-org code for new utils

* feat: add translations

* feat: translate days of the week

* chore: update chatwoot utils

* feat: add markers to heatmap

* refactor: update class names

* refactor: move flatten as a separate method

* test: Heatmap Helpers

* chore: add comments

* refactor: method naming

* refactor: use heatmap-level mixin

* refactor: cleanup css

* chore: remove log

* refactor: reports.js to use object instead of separate params

* refactor: report store to use new API design

* refactor: rename HeatmapHelper -> ReportsDataHelper

* refactor: separate clampDataBetweenTimeline

* feat: add tests

* fix: group by hour

* feat: add scroll for smaller screens

* refactor: add base data to reconcile with

* fix: tests

* fix: overflow only on smaller screens

* feat: translate tooltip

* refactor: simplify reconcile

* chore: add docs

* chore: remoev heatmap from account report

* feat: let Heatmap handle loading state

* chore: Apply suggestions from code review

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* feat: update css

* refactor: color assignment to range

* feat: add short circuit

* Update app/javascript/dashboard/routes/dashboard/settings/reports/components/Heatmap.vue

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2023-03-07 09:01:58 +05:30
Pranav Raj S
bc96e5ed22 fix: Add defaults for the cc, bcc emails (#6405) 2023-02-06 18:12:45 -08:00
Divyansh Singh
2030c2ebd6 fix: added cc and bcc email validation to message (#6320) 2023-02-02 17:32:04 +05:30
Tejaswini Chile
7dc790a7e0 fix: Automatically remove expired story mention (#5300)
When a user mentions the connected Instagram page in a story, the story's content is downloaded in Chatwoot, then if the user deletes the story, the content persists in the platform.

fixes: #5258
2022-12-08 15:55:24 +03:00
Sojan Jose
b05d06a28a feat: Ability to lock to single conversation (#5881)
Adds the ability to lock conversation to a single thread for Whatsapp and Sms Inboxes when using outbound messages.

demo: https://www.loom.com/share/c9e1e563c8914837a4139dfdd2503fef

fixes: #4975

Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
2022-11-25 13:01:04 +03:00
jacsonsantospht
af020f446e fix: check the content type for the file when uploading from cloud storage (#5378)
When sending the message with audio, only the signed id of the file is sent.
In the back end check only the UploadedFile type.
The attachment has the default file type image, now it gets the content type from the signed id

Fixes: #5375

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2022-10-21 18:05:36 -07:00
Tejaswini Chile
ceaffe862a Fix: Handled IG unsupported file type (#5650)
We get 'unsupported_type' in the web-hook event only when Instagram faces issues processing the attachments. https://developers.facebook.com/docs/messenger-platform/instagram/features/webhook/ according to their document, we are handling the given types and are ignoring this one for now.

Fixes: #5428
2022-10-19 13:44:17 -07:00
Sojan Jose
e310230f62 chore: Refactor Contact Inbox Builders (#5617)
- Remove duplicate code and move everything to builders
- fixes: #4680
2022-10-13 15:12:04 -07:00
OMAR.A
1819041f5a fix: "wa_source_id" function return value (#5451)
- Fix contact inbox builder returning invalid WhatsApp source id
- Add specs to cover source id validations

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2022-09-29 10:34:55 -07:00
Jordan Brough
59b31615ed chore: Use "create!" and "save!" bang methods when not checking the result (#5358)
* Use "create!" when not checking for errors on the result
* Use "save!" when not checking the result
2022-09-13 17:40:06 +05:30
Sojan Jose
fe74a259be fix: assigned_conversation_new_message? NoMethod error (#5225) 2022-08-08 23:43:57 +05:30
Tejaswini Chile
f6891aebbb fix: Set account default language in account API (#5086) 2022-07-26 22:42:20 +05:30
Sojan Jose
6a6a37a67b chore: Ability to Disable Gravatars (#5027)
fixes: #3853

- Introduced DISABLE_GRAVATAR Global Config, which will stop chatwoot from making API requests to gravatar
- Cleaned up avatar-related logic and centralized it into the avatarable concern
- Added specs for the missing cases
- Added migration for existing installations to move the avatar to attachment, rather than making the API that results in 404.
2022-07-21 19:27:12 +02:00
Sojan Jose
4187428729 chore: Update dependencies to the latest versions (#5033) 2022-07-15 09:51:59 +07:00
Tejaswini Chile
2f3bdbdea2 fix: Handling facebook client error for deleted story (#4984) 2022-07-07 18:02:18 +05:30
Tejaswini Chile
4375a7646e fix: Fixing message create issue for deleted instagram story (#4979) 2022-07-06 17:18:36 +05:30
Tejaswini Chile
772d92a4d3 fix: Facebook reauthorization mailer (#4695) 2022-06-07 17:50:51 +05:30
Fayaz Ahmed
bad24f97ab feat: Add support for Whatsapp template messages in the UI (#4711)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-06-07 17:33:33 +05:30
Sojan Jose
04dfb034cc chore: Upgrade Exception tracking (#4638)
- Upgrade Sentry Libraries
- Enable provision for account and user info in error tracking
- Add ChatwootExceptionTracker

fixes: #4375
2022-05-09 14:23:19 +05:30
Aswin Dev P.S
360b438a55 Fix: Campaign triggers first_response reporting event (#4607)
* Fix: Campaign triggers first_response reporting event

* fix spec failure
2022-05-09 01:34:52 -07:00
Sojan Jose
8d2b719dc1 chore: Sentry issues (#4623)
Fixes various issues reported on sentry

- Twilio channel creation validation errors
- Room Channel error with nil class
- Webhook Uri exception
2022-05-06 14:50:55 +05:30
Aswin Dev P.S
95c7a24dd1 fix: Unattendeed conversation count in agent metrics (#4568) 2022-04-27 06:26:35 -07:00
Aswin Dev P.S
1bf2da180b fix: Update agent metrics query to show data from current account (#4557)
* Update agent metrics query to fetch data from current account
2022-04-26 05:52:13 -07:00
Aswin Dev P.S
676796ddc7 feat: Add reports about live agent load (#4537)
* feat: Add reports about live agent load
2022-04-25 07:34:41 -07:00
Tejaswini Chile
2acb48bbe0 feat: Add support for conversation attribute automation conditions in message event (#4518)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-04-21 20:52:23 +05:30
Muhsin Keloth
4f3a271355 chore: Add custom attributes in campaign.triggered event (#4463) 2022-04-20 10:49:52 +05:30
Aswin Dev P.S
5e8fd689c9 feat: Add live agent load report api (#4297)
This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent.

Fixes #4305
2022-03-29 10:31:52 +05:30