Commit Graph

212 Commits

Author SHA1 Message Date
Shivam Mishra
8eb6fd1bff feat: track copilot events (#13342) 2026-01-22 18:38:04 +05:30
Shivam Mishra
6a482926b4 feat: new Captain Editor (#13235)
Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: aakashb95 <aakashbakhle@gmail.com>
2026-01-21 13:39:07 +05:30
Sivin Varghese
4e0b091ef8 fix: Prevent unsupported file types on clipboard paste (#13182)
# Pull Request Template

## Description

This PR adds file type validation for clipboard-pasted attachments and
prevents unsupported file types from being attached across channels.

https://developers.chatwoot.com/self-hosted/supported-features#outgoing-attachments-supported-file-types

Fixes
https://linear.app/chatwoot/issue/CW-6233/bug-unsupported-file-types-allowed-via-clipboard-paste

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

**Loom video**

**Before**
https://www.loom.com/share/882c335be4894d86b9e149d9f7560e72

**After**
https://www.loom.com/share/90ad9605fc4446afb94a5b8bbe48f7db


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-14 13:07:46 +04:00
Sivin Varghese
92422f979d chore: Replace plain editor with advanced editor (#13071)
# Pull Request Template

## Description

This PR reverts the plain text editor back to the **advanced editor**,
which was previously removed in
[https://github.com/chatwoot/chatwoot/pull/13058](https://github.com/chatwoot/chatwoot/pull/13058).
All channels now use the **ProseMirror editor**, with formatting applied
based on each channel’s configuration.

This PR also fixes issues where **new lines were not properly preserved
during Markdown serialization**, for both:

* `Enter or CMD/Ctrl+enter` (new paragraph)
* `Shift+Enter` (`hard_break`)

Additionally, it resolves related **[Sentry
issue](https://chatwoot-p3.sentry.io/issues/?environment=production&project=4507182691975168&query=is%3Aunresolved%20markdown&referrer=issue-list&statsPeriod=7d)**.

With these changes:

* Line breaks and spacing are now preserved correctly when saving canned
responses.
* When editing a canned response, the content retains the exact spacing
and formatting as saved in editor.
* Canned responses are now correctly converted to plain text where
required and displayed consistently in the canned response list.

### https://github.com/chatwoot/prosemirror-schema/pull/38

---

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-08 15:17:54 +05:30
Sivin Varghese
53c21e6ad3 fix: Prevent invalid attachments from blocking text paste (#13135) 2025-12-22 21:17:35 +05:30
Mazen Khalil
ca5e112a8c feat: TikTok channel (#12741)
fixes: #11834

This pull request introduces TikTok channel integration, enabling users
to connect and manage TikTok business accounts similarly to other
supported social channels. The changes span backend API endpoints,
authentication helpers, webhook handling, configuration, and frontend
components to support TikTok as a first-class channel.


**Key Notes**
* This integration is only compatible with TikTok Business Accounts
* Special permissions are required to access the TikTok [Business
Messaging
API](https://business-api.tiktok.com/portal/docs?id=1832183871604753).
* The Business Messaging API is region-restricted and is currently
unavailable to users in the EU.
* Only TEXT, IMAGE, and POST_SHARE messages are currently supported due
to limitations in the TikTok Business Messaging API
* A message will be successfully sent only if it contains text alone or
one image attachment. Messages with multiple attachments or those
combining text and attachments will fail and receive a descriptive error
status.
* Messages sent directly from the TikTok App will be synced into the
system
* Initiating a new conversation from the system is not permitted due to
limitations from the TikTok Business Messaging API.


**Backend: TikTok Channel Integration**

* Added `Api::V1::Accounts::Tiktok::AuthorizationsController` to handle
TikTok OAuth authorization initiation, returning the TikTok
authorization URL.
* Implemented `Tiktok::CallbacksController` to handle TikTok OAuth
callback, process authorization results, create or update channel/inbox,
and handle errors or denied scopes.
* Added `Webhooks::TiktokController` to receive and verify TikTok
webhook events, including signature verification and event dispatching.
* Created `Tiktok::IntegrationHelper` module for JWT-based token
generation and verification for secure TikTok OAuth state management.

**Configuration and Feature Flags**

* Added TikTok app credentials (`TIKTOK_APP_ID`, `TIKTOK_APP_SECRET`) to
allowed configs and app config, and registered TikTok as a feature in
the super admin features YAML.
[[1]](diffhunk://#diff-5e46e1d248631a1147521477d84a54f8ba6846ea21c61eca5f70042d960467f4R43)
[[2]](diffhunk://#diff-8bf37a019cab1dedea458c437bd93e34af1d6e22b1672b1d43ef6eaa4dcb7732R69)
[[3]](diffhunk://#diff-123164bea29f3c096b0d018702b090d5ae670760c729141bd4169a36f5f5c1caR74-R79)

**Frontend: TikTok Channel UI and Messaging Support**

* Added `TiktokChannel` API client for frontend TikTok authorization
requests.
* Updated channel icon mappings and tests to include TikTok
(`Channel::Tiktok`).
[[1]](diffhunk://#diff-b852739ed45def61218d581d0de1ba73f213f55570aa5eec52aaa08f380d0e16R16)
[[2]](diffhunk://#diff-3cd3ae32e94ef85f1f2c4435abf0775cc0614fb37ee25d97945cd51573ef199eR64-R69)
* Enabled TikTok as a supported channel in contact forms, channel
widgets, and feature toggles.
[[1]](diffhunk://#diff-ec59c85e1403aaed1a7de35971fe16b7033d5cd763be590903ebf8f1ca25a010R47)
[[2]](diffhunk://#diff-ec59c85e1403aaed1a7de35971fe16b7033d5cd763be590903ebf8f1ca25a010R69)
[[3]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R26-R29)
[[4]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R51-R54)
[[5]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R68)
* Updated message meta logic to support TikTok-specific message statuses
(sent, delivered, read).
[[1]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696R23)
[[2]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L63-R65)
[[3]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L81-R84)
[[4]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L103-R107)
* Added support for embedded message attachments (e.g., TikTok embeds)
with a new `EmbedBubble` component and updated message rendering logic.
[[1]](diffhunk://#diff-c3d701caf27d9c31e200c6143c11a11b9d8826f78aa2ce5aa107470e6fdb9d7fR31)
[[2]](diffhunk://#diff-047859f9368a46d6d20177df7d6d623768488ecc38a5b1e284f958fad49add68R1-R19)
[[3]](diffhunk://#diff-c3d701caf27d9c31e200c6143c11a11b9d8826f78aa2ce5aa107470e6fdb9d7fR316)
[[4]](diffhunk://#diff-cbc85e7c4c8d56f2a847d0b01cd48ef36e5f87b43023bff0520fdfc707283085R52)
* Adjusted reply policy and UI messaging for TikTok's 48-hour reply
window.
[[1]](diffhunk://#diff-0d691f6a983bd89502f91253ecf22e871314545d1e3d3b106fbfc76bf6d8e1c7R208-R210)
[[2]](diffhunk://#diff-0d691f6a983bd89502f91253ecf22e871314545d1e3d3b106fbfc76bf6d8e1c7R224-R226)

These changes collectively enable end-to-end TikTok channel support,
from configuration and OAuth flow to webhook processing and frontend
message handling.


------------

# TikTok App Setup & Configuration
1. Grant access to the Business Messaging API
([Documentation](https://business-api.tiktok.com/portal/docs?id=1832184145137922))
2. Set the app authorization redirect URL to
`https://FRONTEND_URL/tiktok/callback`
3. Update the installation config with TikTok App ID and Secret
4. Create a Business Messaging Webhook configuration and set the
callback url to `https://FRONTEND_URL/webhooks/tiktok`
([Documentation](https://business-api.tiktok.com/portal/docs?id=1832190670631937))
. You can do this by calling
`Tiktok::AuthClient.update_webhook_callback` from rails console once you
finish Tiktok channel configuration in super admin ( will be automated
in future )
5. Enable TikTok channel feature in an account

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-12-17 07:54:50 -08:00
Sivin Varghese
02216471c3 feat: Enable attachment paste in new conversation modal (#13082) 2025-12-16 14:35:42 +05:30
Sivin Varghese
96fe3e146d chore: Clean up reply box component (#13060) 2025-12-12 10:50:02 +05:30
Sivin Varghese
696564863c feat: Add plain-text editor for non-rich content channels (#13058)
# Pull Request Template

## Description

This PR restores the plain text editor for all channels except Website,
Email, and API.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-12-12 10:14:22 +05:30
Sivin Varghese
df4c8cf58b chore: Strip unsupported signature formatting by channel (#13046)
# Pull Request Template

## Description

1. This PR is an enhancement to
https://github.com/chatwoot/chatwoot/pull/13045
It strips unsupported formatting from **message signatures** based on
each channel’s formatting capabilities defined in the `FORMATTING`
config

2. Remove usage of plain editor in Compose new conversation modal

Only the following signature elements are considered:
<strong>bold (<code inline="">strong</code>), italic (<code
inline="">em</code>), links (<code inline="">link</code>), images (<code
inline="">image</code>)</strong>.</p>

Any formatting not supported by the target channel is automatically
removed before the signature is appended.

<h3>Channel-wise Signature Formatting Support</h3>

Channel | Keeps in Signature | Strips from Signature
-- | -- | --
Email | bold, italic, links, images | —
WebWidget | bold, italic, links, images | —
API | bold, italic | links, images
WhatsApp | bold, italic | links, images
Telegram | bold, italic, links | images
Facebook | bold, italic | links, images
Instagram | bold, italic | links, images
Line | bold, italic | links, images
SMS | — | everything
Twilio SMS | — | everything
Twitter/X | — | everything


<hr>
<h3>📝 Note</h3>
<blockquote>
<p>Message signatures only support <strong>bold, italic, links, and
images</strong>.<br>
Other formatting options available in the editor (lists, code blocks,
strike-through, etc.) do <strong>not apply</strong> to signatures and
are ignored.</p>
</blockquote>

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video
https://www.loom.com/share/d325ab86ca514c6d8f90dfe72a8928dd


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-12-11 19:58:59 +05:30
Sivin Varghese
f2054e703a fix: Handle rich message signatures & attachment overflow (#13045) 2025-12-10 23:13:04 +05:30
Sivin Varghese
399c91adaa feat: Standardize rich editor across all channels (#12600)
# Pull Request Template

## Description

This PR includes,

1. **Channel-specific formatting and menu options** for the rich reply
editor.
2. **Removal of the plain reply editor** and full **standardization** on
the rich reply editor across all channels.
3. **Fix for multiple canned responses insertion:**
* **Before:** The plain editor only allowed inserting canned responses
at the beginning of a message, making it impossible to combine multiple
canned responses in a single reply. This caused inconsistent behavior
across the app.
* **Solution:** Replaced the plain reply editor with the rich
(ProseMirror) editor to ensure a unified experience. Agents can now
insert multiple canned responses at any cursor position.
4. **Floating editor menu** for the reply box to improve accessibility
and overall user experience.
5. **New Strikethrough formatting option** added to the editor menu.

---

**Editor repo PR**:
https://github.com/chatwoot/prosemirror-schema/pull/36

Fixes https://github.com/chatwoot/chatwoot/issues/12517,
[CW-5924](https://linear.app/chatwoot/issue/CW-5924/standardize-the-editor),
[CW-5679](https://linear.app/chatwoot/issue/CW-5679/allow-inserting-multiple-canned-responses-in-a-single-message)

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screenshot
**Dark**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/47748e6c-380f-44a3-9e3b-c27e0c830bd0"
/>

**Light**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/6746cf32-bf63-4280-a5bd-bbd42c3cbe84"
/>


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
2025-12-08 14:43:45 +05:30
Muhsin Keloth
4627aad56d fix: Enable reply editor for API channels with templates (#12973) 2025-12-01 10:13:38 +05:30
Muhsin Keloth
73ad27e94c fix: Show WhatsApp templates only for inboxes with templates (#12965)
Fixed the logic to show WhatsApp templates option only for inboxes that have templates available.
2025-11-26 21:01:31 +05:30
Shivam Mishra
21366e1c3b feat: allow quoted email thread in reply (#12545)
This PR adds the ability to include the thread history as a quoted text

## Preview


https://github.com/user-attachments/assets/c96a85e5-8ac8-4021-86ca-57509b4eea9f
2025-09-30 17:47:09 +05:30
Sivin Varghese
b344bac1ba fix: Editor toggle button not showing the correct active mode (#12350) 2025-09-09 17:22:35 +05:30
Sivin Varghese
c53e750be0 feat: Display banner and handoff for bot-managed chats (#12292) 2025-09-01 13:22:55 +05:30
Muhsin Keloth
99997a701a feat: Add twilio content templates (#12277)
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.

###  Features Implemented

  **Template Types Supported**

  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates

  **Template Synchronization**

- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
  - Background Job: Channels::Twilio::TemplatesSyncJob
  - Storage: JSONB format in channel_twilio_sms.content_templates
  - Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories

 ###  Template Examples Tested


  #### Text template
```
  { "name": "greet", "language": "en" }
```
  #### Template with variables
```
  { "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```

  #### Media template with image
```
  { "name": "product_showcase", "parameters": [
    {"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
    {"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
  ]}
```
#### Preview

<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>

<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>

#### User guide

https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-29 16:13:25 +05:30
Sivin Varghese
f801c1928d chore: Default file limits for private notes and reset attachment on mode switch (#12310)
# Pull Request Template

## Description

This PR fixes the handling of attachments and file limits in reply
modes:

* Applies **default file size and type limits** for private notes
* **Resets attachments** automatically when switching reply modes


## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video

https://www.loom.com/share/abad3e6a0383405ea5f31314c1494f2f?sid=38715fd0-e305-4a9b-8f4d-fc6a6e5c0833


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-08-27 11:56:07 +05:30
Muhsin Keloth
1230d1f251 chore: Added support for inbox variables (#11952) 2025-07-30 11:07:18 +04:00
Muhsin Keloth
ab1ba1c4c7 feat: Add manual WhatsApp templates sync with UI (#12007)
Fixes https://github.com/chatwoot/chatwoot/issues/9600

**Summary**
- Added manual WhatsApp templates sync functionality accessible via UI
- Added refresh button in both inbox settings and template picker modal
- Enhanced template picker to always show for WhatsApp Cloud channels
(even when empty)


**Preview**

<img width="1456" height="798" alt="CleanShot 2025-07-22 at 14 15 28@2x"
src="https://github.com/user-attachments/assets/8a04ff26-61fa-42ee-a1b8-5e06433ae6e0"
/>


<img width="2376" height="1574" alt="CleanShot 2025-07-22 at 14 19
24@2x"
src="https://github.com/user-attachments/assets/1c772034-04ff-484d-88dd-ca8123e93065"
/>

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-07-23 12:22:51 +04:00
Sivin Varghese
24ea968b00 chore: Remove older UI (#11720) 2025-07-01 09:43:44 +05:30
Muhsin Keloth
0a394e16ca chore: Audit message characters across all channels (#11343)
- Audited message characters across all channels.
- Replaced `isAInstagramChannel` with `isAnInstagramChannel`
2025-04-21 14:46:51 +05:30
Sivin Varghese
c24a6dc74c fix: Prevent CC/BCC field reset on chat activity actions (#11342)
# Pull Request Template

## Description

This PR fixes the CC/BCC field reset issue on activity action.
Fixes
[CW-4256](https://linear.app/chatwoot/issue/CW-4256/emails-added-in-cc-and-bcc-disappears-when-you-click-on-assign-to-me),
#5234

### Cause of the Issue
Previously, the CC and BCC fields in the reply box were being reset
whenever a conversation activity occurred (such as assignment, status
change, etc.). This happened because watchers on the current chat
messages array and current chat object would trigger
`setCCAndToEmailsFromLastChat` even when the last message was an
activity or system message, not a real email.

### Solution

- The updated logic ensures that the CC and BCC fields are only set
under the following conditions:
   **1**. Switching to a new conversation.
**2**. In the same conversation, only if the last message is not an
activity (i.e., only for actual emails).

- It uses the `lastEmail` computed property, which filters out private
and activity messages, ensuring only real email context changes update
the fields.
- This prevents user-entered `CC/BCC` values from being cleared after
system events (e.g., assignments or status changes), while still
updating the fields correctly when relevant messages are received.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video
**Before**

https://www.loom.com/share/2ec50dd1c0ed4eaf9170465274bea41e?sid=cc8b88cb-fd39-473a-8df3-78a242c8407b

**After**

https://www.loom.com/share/17fd2d96d5d84a049dcbf20d401d2ada?sid=8949ad48-7769-49d2-92c5-267da8c60d6e



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-04-21 13:48:56 +05:30
Muhsin Keloth
0b156f6d4e fix: Handle Instagram text and attachments as separate messages (#11315)
When we send text with attachments on Instagram, Instagram treats text
and attachments as separate messages. However, Chatwoot keeps them as a
single message. Since Instagram sends echo events for each message, this
can create duplicate messages in Chatwoot. To prevent this, we will send
text and attachments as separate messages.

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-04-16 20:46:47 +05:30
Sivin Varghese
458bf1803e fix: Emoji rendering issue with <textarea/> in chrome (#11312)
# Pull Request Template

## Description

This PR resolves a Chrome-specific rendering bug where emojis in the
`<textarea>` of the reply box display a shadow or different color tone
when placed at the start of the input without a leading space.

**Solution:** Removed the border-radius from the textarea in the Reply
box component, which resolves the rendering issue in Chrome

**Cause:** This appears to be a Chrome rendering bug related to how
border-radius is handled on form elements, especially with emojis. The
exact cause is unclear, but there is some known issue
[Chromium Issue 40333458](https://issues.chromium.org/issues/40333458)
[Related Chromium
Duplicates](https://issues.chromium.org/issues/40333458/dupes)

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screen recording

**Before**


https://github.com/user-attachments/assets/618de129-5631-4c7c-ab0b-7188b83c6bf1

**After**


https://github.com/user-attachments/assets/bb3adcbe-e603-4792-a8fd-51501d284c78





## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-04-16 12:21:28 +05:30
Muhsin Keloth
d827e66453 feat: Instagram Inbox using Instagram Business Login (#11054)
This PR introduces basic minimum version of **Instagram Business
Login**, making Instagram inbox setup more straightforward by removing
the Facebook Page dependency. This update enhances user experience and
aligns with Meta’s recommended best practices.

Fixes
https://linear.app/chatwoot/issue/CW-3728/instagram-login-how-to-implement-the-changes


## Why Introduce Instagram as a Separate Inbox?


Currently, our Instagram integration requires linking an Instagram
account to a Facebook Page, making setup complex. To simplify this
process, Instagram now offers **Instagram Business Login**, which allows
users to authenticate directly with their Instagram credentials.

The **Instagram API with Instagram Login** enables businesses and
creators to send and receive messages without needing a Facebook Page
connection. While an Instagram Business or Creator account is still
required, this approach provides a more straightforward integration
process.

| **Existing Approach (Facebook Login for Business)** | **New Approach
(Instagram Business Login)** |
| --- | --- |
| Requires linking Instagram to a Facebook Page | No Facebook Page
required |
| Users log in via Facebook credentials | Users log in via Instagram
credentials |
| Configuration is more complex | Simpler setup |

Meta recommends using **Instagram Business Login** as the preferred
authentication method due to its easier configuration and improved
developer experience.

---

## Implementation Plan

The core messaging functionality is already in place, but the transition
to **Instagram Business Login** requires adjustments.

### Changes & Considerations

- **API Adjustments**: The Instagram API uses `graph.instagram`, whereas
Koala (our existing library) interacts with `graph.facebook`. We may
need to modify API calls accordingly.
- **Three Main Modules**:
  1. **Instagram Business Login** – Handle authentication flow.
2. **Permissions & Features** – Ensure necessary API scopes are granted.
  3. **Webhooks** – Enable real-time message retrieval.

![CleanShot 2025-03-10 at 21 32
28@2x](https://github.com/user-attachments/assets/1b019001-8d16-4e59-aca2-ced81e98f538)


---

## Instagram Login Flow

1. User clicks **"Create Inbox"** for Instagram.
2. App redirects to the [Instagram Authorization
URL](https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#embed-the-business-login-url).
3. After authentication, Instagram returns an authorization code.
5. The app exchanges the code for a **long-lived token** (valid for 60
days).
6. Tokens are refreshed periodically to maintain access.
7. Once completed, the app creates an inbox and redirects to the
Chatwoot dashboard.

---

## How to Test the Instagram Inbox

1. Create a new app on [Meta's Developer
Portal](https://developers.facebook.com/apps/).
2. Select **Business** as the app type and configure it.
3. Add the Instagram product and connect a business account.
4. Copy Instagram app ID and Instagram app secret
5. Add the Instagram app ID and Instagram app secret to your app config
via `{Chatwoot installation
url}/super_admin/app_config?config=instagram`
6. Configure Webhooks:
   - Callback URL: `{your_chatwoot_url}/webhooks/instagram`
   - Verify Token: `INSTAGRAM_VERIFY_TOKEN`
- Subscribe to `messages`, `messaging_seen`, and `message_reactions`
events.
7. Set up **Instagram Business Login**:
   - Redirect URL: `{your_chatwoot_url}/instagram/callback`
8. Test inbox creation via the Chatwoot dashboard.


## Troubleshooting & Common Errors

### Insufficient Developer Role Error

- Ensure the Instagram user is added as a developer:
- **Meta Dashboard → App Roles → Roles → Add People → Enter Instagram
ID**

### API Access Deactivated

- Ensure the **Privacy Policy URL** is valid and correctly set.

### Invalid request: Request parameters are invalid: Invalid
redirect_uri

- Please configure the Frontend URL. The Frontend URL does not match the
authorization URL.
---


## To-Do List

- [x] Basic integration setup completed.  
- [x] Enable sending messages via [Messaging
API](https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/messaging-api).
- [x] Implement automatic webhook subscriptions on inbox creation.  
- [x] Handle **canceled authorization errors**.  
- [x] Handle all the errors
https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/error-codes
- [x] Dynamically fetch **account IDs** instead of hardcoding them.  
- [x] Prevent duplicate Instagram channel creation for the same account.
- [x] Use **Global Config** instead of environment variables.  
- [x] Explore **Human Agent feature** for message handling.  
- [x] Write and refine **test cases** for all scenarios.  
- [x] Implement **token refresh mechanism** (tokens expire after 60
days).
Fixes https://github.com/chatwoot/chatwoot/issues/10440

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Copilot Autofix powered by AI <62310815+github-advanced-security[bot]@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-04-08 10:47:41 +05:30
Muhsin Keloth
ae0b68147e chore: Reply window fixes (#11242)
- Fixed the can reply window links.
- Added the supported file types for Instagram.
2025-04-04 13:03:41 +05:30
Sivin Varghese
cc4d54becf chore: Update buttons in dashboard (#11145)
# Pull Request Template

## Changes

* Remove unused component `MaskedText.vue`
* Remove unused component `ContactIntro.vue`
* Remove unused `AddCustomViews.vue` component
* Update buttons in help center upgrade page
<img width="741" alt="image"
src="https://github.com/user-attachments/assets/f46b8ffa-ef74-4b83-95c1-83842844c4b7"
/>

* Update SLA view details button in reports page
<img width="419" alt="image"
src="https://github.com/user-attachments/assets/7db6bff6-9ba5-4c13-850f-b9d4dbb55489"
/>

* Update assign to me conversation action button
<img width="152" alt="image"
src="https://github.com/user-attachments/assets/587ee1fe-93c9-48e0-910a-390dd4eac1f2"
/>

* Update button in participants action
<img width="365" alt="image"
src="https://github.com/user-attachments/assets/50eb386f-882b-4277-ad61-d557893ac490"
/>
<img width="365" alt="image"
src="https://github.com/user-attachments/assets/3c64ed42-0203-43c6-9a26-8ad9465aa394"
/>

* Update the show more attributes button
<img width="365" alt="image"
src="https://github.com/user-attachments/assets/f2105a2f-8441-4d8b-b355-dfe97ce2e362"
/>

* Update SLA empty state
<img width="376" alt="image"
src="https://github.com/user-attachments/assets/55fd4376-6183-45c9-acb2-6ad5a6a58730"
/>

* Update create new label button from dropdown
<img width="376" alt="image"
src="https://github.com/user-attachments/assets/bb8226d0-795f-431f-8fe4-15d15ee1d695"
/>

* Update add macro button
<img width="382" alt="image"
src="https://github.com/user-attachments/assets/b6375402-5213-4041-841b-09c2157ed56a"
/>

* Update copy button
<img width="382" alt="image"
src="https://github.com/user-attachments/assets/f1929d63-f7ca-4eab-bfa8-716be2aa4be8"
/>

* Update the buttons in banner component
<img width="849" alt="image"
src="https://github.com/user-attachments/assets/bb86b498-ab8e-4a92-8c6a-60edcef0fd7b"
/>
<img width="838" alt="image"
src="https://github.com/user-attachments/assets/4bde00de-907e-49ac-9128-f364a90cd3c1"
/>

* Update table pagination buttons
<img width="968" alt="image"
src="https://github.com/user-attachments/assets/8d439af6-8126-4fad-a3fe-89b26a56f880"
/>
<img width="968" alt="image"
src="https://github.com/user-attachments/assets/a178b3d7-3385-4a2b-a0d7-35be9a25fd93"
/>

* Update filter chip buttons and dropdown colors
<img width="541" alt="image"
src="https://github.com/user-attachments/assets/7be1f418-82df-4db6-b265-4c185fc79f4b"
/>
<img width="541" alt="image"
src="https://github.com/user-attachments/assets/69110d75-85e9-4974-8c2a-e195b23a335c"
/>
<img width="173" alt="image"
src="https://github.com/user-attachments/assets/c8f5bc82-15b4-4f25-b7d4-35a9280ec7c6"
/>
<img width="565" alt="image"
src="https://github.com/user-attachments/assets/7dad1d00-784b-46eb-b823-e6e55d5f9dc8"
/>
<img width="565" alt="image"
src="https://github.com/user-attachments/assets/384a86ed-f45f-488c-b9aa-1f02b16c813d"
/>

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-03-31 17:21:32 -07:00
Sivin Varghese
001b25c92a fix: Reset recorder and attachments when switching chats (#11174)
# Pull Request Template

## Description

This PR will reset the recorder and clear attachments when switching
chats. It ensures that any ongoing recordings or attached files do not
persist across different conversations

Fixes
https://linear.app/chatwoot/issue/CW-4157/recorded-audio-is-being-preserved-between-conversations
https://github.com/chatwoot/chatwoot/issues/11136

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video

https://www.loom.com/share/6d6361650794426497467d6de1b4900d?sid=d856c540-1032-4ea2-8765-8704b76e8e1d


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-03-27 21:38:22 -07:00
Sivin Varghese
8066b36ebf chore: Update styles in settings pages (#11070)
---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-03-18 14:40:02 -07:00
Sivin Varghese
5adc5c7de6 feat: Adds multiple attachment support for Telegram channel (#10883) 2025-02-12 14:43:58 +05:30
Shivam Mishra
84822a013a fix: inconsistent reply box cc update (#10799)
This PR target two issues

### CC & BCC not updated correctly

When moving from one conversation to another, the store may not have the
list of all the messages. A fetch is subsequently made to get the
messages. However, this update does not trigger the `currentChat`
watcher. This PR fixes it by adding a new watcher on
`currentChat.messages`.

We also update the `setCCAndToEmailsFromLastChat` method to reset the
`cc`, `bcc` and `to` fields if the last email is not found. This ensures
that the data is not carried forward from a previous email

Fixes: https://github.com/chatwoot/chatwoot/issues/10477

### To address are not added correctly to the `CC`

If the `to` address of a previous email has multiple recipient, there
was no case to add them to the CC.

Fixes: https://github.com/chatwoot/chatwoot/issues/8925

---

Depends on: https://github.com/chatwoot/utils/pull/41
2025-02-11 17:45:59 +05:30
Shivam Mishra
7fd8b4d03a feat: update colors for v4 (#10660)
Porting changes from https://github.com/chatwoot/chatwoot/pull/10552

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-01-15 17:13:03 +05:30
Shivam Mishra
35ca67c9ba fix: Update the design for the reply box banner UI (#10678) 2025-01-13 13:12:43 -08:00
Sivin Varghese
dd595675bc chore: Update reply editor design (#10575)
# Pull Request Template

## Description

This PR will update the reply message editor’s design.

**Screen recording**


https://github.com/user-attachments/assets/40f61903-6bf7-4031-9a36-9027dffc46aa

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-01-08 17:49:53 +05:30
Sivin Varghese
9220afce6e feat: Insert captain response to reply editor (#10581) 2024-12-13 15:13:16 +05:30
Pranav
0677d8763d fix: Update the reply box to handle play, pause callbacks from WaveSurfer (#10223)
- Implemented custom @play, @pause methods to update the state of the recording. Once the recording is finished the button icon changes from stop button to play/pause button.
- Removes the console error undefined hasAudio

Fixes https://linear.app/chatwoot/issue/CW-3609/audio-recorder-issue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2024-10-05 00:17:11 -07:00
Shivam Mishra
c51a458c25 style: apply fixes for eslint issues [cw-3590] (#10210)
These fixes are all auto generated and can be merged directly

Fixes the following issues

1. Event used on components should be hypenated
2. Attribute orders in components
3. Use `unmounted` instead of `destroyed`
4. Add explicit `emits` declarations for components, autofixed [using
this
script](https://gist.github.com/scmmishra/6f549109b96400006bb69bbde392eddf)


We ignore the top level v-if for now, we will fix it later
2024-10-03 15:02:12 +05:30
Shivam Mishra
b8d0252511 feat: remove usage of .sync and define explicitly emits (#10209)
References

- https://v3-migration.vuejs.org/breaking-changes/v-model
-
https://v3-migration.vuejs.org/breaking-changes/v-on-native-modifier-removed.html
2024-10-03 12:44:18 +05:30
Shivam Mishra
42f6621afb feat: Vite + vue 3 💚 (#10047)
Fixes https://github.com/chatwoot/chatwoot/issues/8436
Fixes https://github.com/chatwoot/chatwoot/issues/9767
Fixes https://github.com/chatwoot/chatwoot/issues/10156
Fixes https://github.com/chatwoot/chatwoot/issues/6031
Fixes https://github.com/chatwoot/chatwoot/issues/5696
Fixes https://github.com/chatwoot/chatwoot/issues/9250
Fixes https://github.com/chatwoot/chatwoot/issues/9762

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2024-10-02 00:36:30 -07:00
Sojan Jose
bb74c621b5 chore: Bump up character limit for email channel (#10082) 2024-09-07 08:41:18 +05:30
Fayaz Ahmed
f82ec3b885 chore: Repalce message formatter mixin with useMessageFormatter [CW-3470] (#9986)
# Pull Request Template

## Description

Replaced the old messageFormatterMixin with a useMessageFormatter
composable
2024-08-27 08:06:51 +05:30
Sivin Varghese
452096f4b2 feat: Replace rtlMixin to a composable (#9924)
This PR will replace the usage of `rtlMixin` to the `useUISettings` composable, and moved the method to component itself.
2024-08-12 15:50:21 +05:30
Sivin Varghese
e0b67bb552 feat: Rewrite keyboardEventListener mixin to a composable (#9831) 2024-08-05 18:59:47 +05:30
Sivin Varghese
b4b308336f feat: Eslint rules (#9839)
# Pull Request Template

## Description

This PR adds new eslint rules to the code base.

**Error rules**

|    Rule name     | Type | Files updated |
| ----------------- | --- | - |
| `vue/block-order`  | error  |    |
| `vue/component-name-in-template-casing`  | error  |    |
| `vue/component-options-name-casing`  | error  |    |
| `vue/custom-event-name-casing`  | error  |    |
| `vue/define-emits-declaration`  | error  |    |
| `vue/no-unused-properties`  | error  |    |
| `vue/define-macros-order`  | error  |    |
| `vue/define-props-declaration`  | error  |    |
| `vue/match-component-import-name`  | error  |    |
| `vue/next-tick-style`  | error  |    |
| `vue/no-bare-strings-in-template`  | error  |    |
| `vue/no-empty-component-block`  | error  |    |
| `vue/no-multiple-objects-in-class`  | error  |    |
| `vue/no-required-prop-with-default`  | error  |    |
| `vue/no-static-inline-styles`  | error  |    |
| `vue/no-template-target-blank`  | error  |    |
| `vue/no-this-in-before-route-enter`  | error  |    |
| `vue/no-undef-components`  | error  |    |
| `vue/no-unused-emit-declarations`  | error  |    |
| `vue/no-unused-refs`  | error  |    |
| `vue/no-use-v-else-with-v-for`  | error  |    |
| `vue/no-useless-v-bind`  | error  |    |
| `vue/no-v-text`  | error  |    |
| `vue/padding-line-between-blocks`  | error  |    |
| ~`vue/prefer-prop-type-boolean-first`~ | ~error~ |  (removed this
rule, cause a bug in displaying custom attributes) |
| `vue/prefer-separate-static-class`  | error  |    |
| `vue/prefer-true-attribute-shorthand`  | error  |    |
| `vue/require-explicit-slots`  | error  |    |
| `vue/require-macro-variable-name`  | error  |    |


**Warn rules**

|    Rule name     | Type | Files updated |
| ---- | ------------- | ------------- |
| `vue/no-root-v-if`  | warn  |    |


Fixes https://linear.app/chatwoot/issue/CW-3492/vue-eslint-rules

## Type of change

- [x] New feature (non-breaking change which adds functionality)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Fayaz Ahmed <fayazara@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-08-05 14:02:16 +05:30
Sivin Varghese
fb99ba7b40 feat: Rewrite uiSettings mixin to a composable (#9819) 2024-07-23 21:27:22 +05:30
Sivin Varghese
79aa5a5d7f feat: Replace alertMixin usage with useAlert (#9793)
# Pull Request Template

## Description

This PR will replace the usage of `alertMixin` from the code base with
the `useAlert` composable.

Fixes
https://linear.app/chatwoot/issue/CW-3462/replace-alertmixin-usage-with-usealert

## Type of change

- [x] Breaking change (fix or feature that would cause existing
functionality not to work as expected)

## How Has This Been Tested?

Please refer this issue description

https://linear.app/chatwoot/issue/CW-3462/replace-alertmixin-usage-with-usealert


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-07-23 16:41:11 +05:30
Pranav
9de8c27368 feat: Use vitest instead of jest, run all the specs anywhere in app/ folder in the CI (#9722)
Due to the pattern `**/specs/*.spec.js` defined in CircleCI, none of the
frontend spec in the folders such as
`specs/<domain-name>/getters.spec.js` were not executed in Circle CI.

This PR fixes the issue, along with the following changes: 
- Use vitest instead of jest
- Remove jest dependancies
- Update tests to work with vitest

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-07-10 08:32:16 -07:00
Fayaz Ahmed
b474929f5e chore: Replace eventBus with mitt.js [CW-3275] (#9539)
# Replace the deprecated `eventBus` with mitt.js

## Description

Since eventBus and it's respective methods are deprecated and removed
from all future releases of vue, this was blocking us from migrating.
This PR replaces eventBus with
[mitt](https://github.com/developit/mitt). I have created a wrapper
mitt.js to simulate the same old event names so it's backwards
compatible, without making a lot of changes.


Fixes # (issue)

## Type of change

Please delete options that are not relevant.

- [x] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

1. Made sure all the places we're listening to bus events are working as
expected.
2. Respective specsf or the events from mitt.


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
2024-05-31 15:50:36 +05:30