Sivin Varghese
2a69b37958
chore: Update theme colors and add new Inter variable fonts ( #13347 )
...
# Pull Request Template
## Description
This PR includes the following updates:
1. Updated the design system color tokens by introducing new tokens for
surfaces, overlays, buttons, labels, and cards, along with refinements
to existing shades.
2. Refreshed both light and dark themes with adjusted background,
border, and solid colors.
3. Replaced static Inter font files with the Inter variable font
(including italic), supporting weights from 100–900.
4. Added custom font weights (420, 440, 460, 520) along with custom
typography classes to enable more fine-grained and consistent typography
control.
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranav@chatwoot.com >
2026-01-28 14:36:04 -08:00
Muhsin Keloth
3e5b2979eb
feat: Add support for sending CSAT surveys via templates (Whatsapp Cloud) ( #12787 )
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This PR enables sending CSAT surveys on WhatsApp using approved WhatsApp
message templates, ensuring survey delivery even after the 24-hour
session window.
The system now automatically creates, updates, and monitors WhatsApp
CSAT templates without manual intervention.
<img width="1664" height="1792" alt="approved"
src="https://github.com/user-attachments/assets/c6efd61e-1d01-4738-abb6-0afc0dace975 "
/>
#### Why this change
Previously, WhatsApp CSAT messages failed outside the 24-hour customer
window.
With this update:
- CSAT surveys are delivered reliably using WhatsApp templates
- Template creation happens automatically in the background
- Users can modify survey content and recreate templates easily
- Clear UI states show template approval status
#### Screens & States
<details>
<summary>Default — No template configured yet</summary>
<img width="1662" height="1788" alt="default"
src="https://github.com/user-attachments/assets/ed26d71b-cf7c-4a26-a2af-da88772c847c "
/>
</details>
<details>
<summary>Pending — Template submitted, awaiting Meta approval</summary>
<img width="1658" height="1816" alt="pending"
src="https://github.com/user-attachments/assets/923b789b-d91b-4364-905d-e56a2b65331a "
/>
</details>
<details>
<summary>Approved — Survey will be sent when conversation
resolves</summary>
<img width="1664" height="1792" alt="approved"
src="https://github.com/user-attachments/assets/c6efd61e-1d01-4738-abb6-0afc0dace975 "
/>
</details>
<details>
<summary>Rejected — Template rejected by Meta</summary>
<img width="1672" height="1776" alt="rejected"
src="https://github.com/user-attachments/assets/f69a9b0e-be27-4e67-a993-7b8149502c4f "
/>
</details>
<details>
<summary>Not Found — Template missing in Meta Platform</summary>
<img width="1660" height="1784" alt="not-exist"
src="https://github.com/user-attachments/assets/a2a4b4f7-b01a-4424-8fcb-3ed84256e057 "
/>
</details>
<details>
<summary>Edit Template — Delete & recreate template on change</summary>
<img width="2342" height="1778" alt="edit-survey"
src="https://github.com/user-attachments/assets/0f999285-0341-4226-84e9-31f0c6446924 "
/>
</details>
#### Test Cases
**1. First-time CSAT setup on WhatsApp inbox**
- Enable CSAT
- Enter message + button text
- Save
- Expected: Template created automatically, UI shows pending state
**2. CSAT toggle without changing text**
- Existing approved template
- Toggle CSAT OFF → ON (no text change)
- Expected: No confirmation alert, no template recreation
**3. Editing only survey rules**
- Modify labels or rule conditions only
- Expected: No confirmation alert, template remains unchanged
**4. Template text change**
- Change survey message or button text
- Save
- Expected:
- Confirmation dialog shown
- On confirm → previous template deleted, new one created
- On cancel → revert to previous values
**5. Language change**
- Change template language (e.g., en → es)
- Expected: Confirmation dialog + new template on confirm
**6. Sending survey**
- Template approved → always send template
- Template pending → send free-form within 24 hours only
- Template rejected/missing → fallback to free-form (if within window)
- Outside 24 hours & no approved template → activity log only
**7. Non-WhatsApp inbox**
- Enable CSAT for email/web inbox
- Expected: No template logic triggered
Fixes
https://linear.app/chatwoot/issue/CW-6188/support-for-sending-csat-surveys-via-approved-whatsapp
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com >
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com >
Co-authored-by: iamsivin <iamsivin@gmail.com >
2026-01-06 11:46:00 +04:00
