diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index 6bf5501ad..0a9d23c6b 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -8,6 +8,7 @@ import {
   buildConversationList,
   isOnMentionsView,
   isOnUnattendedView,
+  isOnFoldersView,
 } from './helpers/actionHelpers';
 import messageReadActions from './actions/messageReadActions';
 import messageTranslateActions from './actions/messageTranslateActions';
@@ -321,12 +322,12 @@ const actions = {
       inbox_id: inboxId,
       meta: { sender },
     } = conversation;
-
     const hasAppliedFilters = !!appliedFilters.length;
     const isMatchingInboxFilter =
       !currentInbox || Number(currentInbox) === inboxId;
     if (
       !hasAppliedFilters &&
+      !isOnFoldersView(rootState) &&
       !isOnMentionsView(rootState) &&
       !isOnUnattendedView(rootState) &&
       isMatchingInboxFilter
diff --git a/app/javascript/dashboard/store/modules/conversations/helpers/actionHelpers.js b/app/javascript/dashboard/store/modules/conversations/helpers/actionHelpers.js
index 88ee39fd8..f1c594b26 100644
--- a/app/javascript/dashboard/store/modules/conversations/helpers/actionHelpers.js
+++ b/app/javascript/dashboard/store/modules/conversations/helpers/actionHelpers.js
@@ -30,6 +30,14 @@ export const isOnUnattendedView = ({ route: { name: routeName } }) => {
   return UNATTENDED_ROUTES.includes(routeName);
 };
 
+export const isOnFoldersView = ({ route: { name: routeName } }) => {
+  const FOLDER_ROUTES = [
+    'folder_conversations',
+    'conversations_through_folders',
+  ];
+  return FOLDER_ROUTES.includes(routeName);
+};
+
 export const buildConversationList = (
   context,
   requestPayload,
diff --git a/app/javascript/dashboard/store/modules/conversations/helpers/specs/actionHelpers.spec.js b/app/javascript/dashboard/store/modules/conversations/helpers/specs/actionHelpers.spec.js
index 32c6ff373..2dcf0b26b 100644
--- a/app/javascript/dashboard/store/modules/conversations/helpers/specs/actionHelpers.spec.js
+++ b/app/javascript/dashboard/store/modules/conversations/helpers/specs/actionHelpers.spec.js
@@ -1,4 +1,4 @@
-import { isOnMentionsView } from '../actionHelpers';
+import { isOnMentionsView, isOnFoldersView } from '../actionHelpers';
 
 describe('#isOnMentionsView', () => {
   it('return valid responses when passing the state', () => {
@@ -10,3 +10,17 @@ describe('#isOnMentionsView', () => {
     );
   });
 });
+
+describe('#isOnFoldersView', () => {
+  it('return valid responses when passing the state', () => {
+    expect(isOnFoldersView({ route: { name: 'folder_conversations' } })).toBe(
+      true
+    );
+    expect(
+      isOnFoldersView({ route: { name: 'conversations_through_folders' } })
+    ).toBe(true);
+    expect(isOnFoldersView({ route: { name: 'conversation_messages' } })).toBe(
+      false
+    );
+  });
+});
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
index 0b375a543..648ab2a46 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
@@ -181,6 +181,26 @@ describe('#actions', () => {
       expect(dispatch.mock.calls).toEqual([]);
     });
 
+    it('doesnot send mutation if the view is conversation folders', () => {
+      const conversation = {
+        id: 1,
+        messages: [],
+        meta: { sender: { id: 1, name: 'john-doe' } },
+        inbox_id: 1,
+      };
+      actions.addConversation(
+        {
+          commit,
+          rootState: { route: { name: 'folder_conversations' } },
+          dispatch,
+          state: { currentInbox: 1, appliedFilters: [{ id: 'random-filter' }] },
+        },
+        conversation
+      );
+      expect(commit.mock.calls).toEqual([]);
+      expect(dispatch.mock.calls).toEqual([]);
+    });
+
     it('sends correct mutations', () => {
       const conversation = {
         id: 1,