chore: Update translations (#9236)

- update translations 

------------------
Co-authored-by: Sojan <sojan@pepalo.com>

app/javascript/dashboard/i18n/locale/fa/contact.json

@@ -296,6 +296,8 @@
     "BUTTON": "افزودن ویژگی سفارشی",
     "NOT_AVAILABLE": "هیچ ویژگی سفارشی برای این مخاطب موجود نیست.",
     "COPY_SUCCESSFUL": "با موفقیت در کلیپ‌بورد کپی شد",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
     "ACTIONS": {
       "COPY": "کپی ویژگی",
       "DELETE": "حذف ویژگی",

app/javascript/dashboard/i18n/locale/fa/contactFilters.json

@@ -44,7 +44,8 @@
       "CUSTOM_ATTRIBUTE_CHECKBOX": "چک باکس",
       "CREATED_AT": "ایجاد شده در",
       "LAST_ACTIVITY": "آخرین فعالیت",
-      "REFERER_LINK": "پیوند ارجاع‌دهنده"
+      "REFERER_LINK": "پیوند ارجاع‌دهنده",
+      "BLOCKED": "Blocked"
     },
     "GROUPS": {
       "STANDARD_FILTERS": "فیلترهای استاندارد",

app/javascript/dashboard/i18n/locale/fa/conversation.json

@@ -64,7 +64,14 @@
       "SNOOZED_UNTIL": "به تعویق افتاده تا",
       "SNOOZED_UNTIL_TOMORROW": "تا فردا به تعویق افتاد",
       "SNOOZED_UNTIL_NEXT_WEEK": "تا هفته آینده به تعویق افتاد",
-      "SNOOZED_UNTIL_NEXT_REPLY": "تا پاسخ بعدی به تعویق افتاد"
+      "SNOOZED_UNTIL_NEXT_REPLY": "تا پاسخ بعدی به تعویق افتاد",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
     },
     "RESOLVE_DROPDOWN": {
       "MARK_PENDING": "علامت گذاری به عنوان در انتظار",

app/javascript/dashboard/i18n/locale/fa/general.json

@@ -0,0 +1,5 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
+  }
+}

app/javascript/dashboard/i18n/locale/fa/generalSettings.json

@@ -87,7 +87,10 @@
       "conversation_assignment": "مکالمه اختصاص داده شد",
       "assigned_conversation_new_message": "پیام جدید",
       "participating_conversation_new_message": "پیام جدید",
-      "conversation_mention": "اشاره"
+      "conversation_mention": "اشاره",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
     }
   },
   "NETWORK": {

app/javascript/dashboard/i18n/locale/fa/inbox.json

@@ -4,24 +4,28 @@
       "TITLE": "صندوق ورودی",
       "DISPLAY_DROPDOWN": "Display",
       "LOADING": "Fetching notifications",
-      "EOF": "همه اعلان ها بارگیری شدند 🎉",
       "404": "There are no active notifications in this group.",
       "NO_NOTIFICATIONS": "No notifications",
       "NOTE": "آگاه‌سازی‌ها از همه صندوق‌های ورودی مشترک",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
       "SNOOZED_UNTIL": "به تعویق افتاده تا",
       "SNOOZED_UNTIL_TOMORROW": "تا فردا به تعویق افتاد",
       "SNOOZED_UNTIL_NEXT_WEEK": "تا هفته آینده به تعویق افتاد"
     },
     "ACTION_HEADER": {
       "SNOOZE": "به تعویق انداختن آگاه‌سازی",
-      "DELETE": "حذف آگاه‌سازی"
+      "DELETE": "حذف آگاه‌سازی",
+      "BACK": "بازگشت"
     },
     "TYPES": {
       "CONVERSATION_MENTION": "You have been mentioned in a conversation",
       "CONVERSATION_CREATION": "New conversation created",
       "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
       "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
-      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
     },
     "MENU_ITEM": {
       "MARK_AS_READ": "Mark as read",

app/javascript/dashboard/i18n/locale/fa/integrations.json

@@ -145,7 +145,7 @@
         "TITLE": "Tone",
         "OPTIONS": {
           "PROFESSIONAL": "Professional",
-          "FRIENDLY": "Friendly"
+          "FRIENDLY": "دوستانه"
         }
       },
       "BUTTONS": {

app/javascript/dashboard/i18n/locale/fa/report.json

@@ -35,6 +35,14 @@
         "NAME": "تعداد مسائل حل شده",
         "DESC": "( جمع کل )"
       },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "تعداد مسائل حل شده",
+        "DESC": "( جمع کل )"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( جمع کل )"
+      },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
         "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -130,7 +138,11 @@
         "groupBy": "ماه"
       }
     ],
-    "BUSINESS_HOURS": "ساعت کاری"
+    "BUSINESS_HOURS": "ساعت کاری",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "نتیجه‌ای یافت نشد"
+    }
   },
   "AGENT_REPORTS": {
     "HEADER": "نمای کلی ایجنت ها",
@@ -433,6 +445,27 @@
       }
     }
   },
+  "BOT_REPORTS": {
+    "HEADER": "گزارش‌های ربات",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
   "OVERVIEW_REPORTS": {
     "HEADER": "بررسی اجمالی",
     "LIVE": "زنده",
@@ -476,5 +509,54 @@
     "THURSDAY": "پنج‌شنبه",
     "FRIDAY": "جمعه",
     "SATURDAY": "شنبه"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "افزودن فیلتر",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "نتیجه‌ای یافت نشد",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "اسم ایجنت",
+        "INBOXES": "نام صندوق ورودی",
+        "LABELS": "نام برچسب",
+        "TEAMS": "نام تیم"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "صندوق ورودی",
+      "AGENTS": "ایجنت",
+      "LABELS": "برچسب",
+      "TEAMS": "تیم‌"
+    },
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "گفتگو",
+        "AGENT": "ایجنت"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/fa/settings.json

@@ -83,7 +83,10 @@
         "CONVERSATION_CREATION": "هر وقت گفتگوی جدیدی شروع شد برای من ایمیل بفرست",
         "CONVERSATION_MENTION": "هنگامی که از شما در گفتگو نام برده می‌شود، از طریق ایمیل آگاه‌سازی ارسال کن",
         "ASSIGNED_CONVERSATION_NEW_MESSAGE": "با ایجاد پیام جدید در مکالمه اختصاصی ، اعلان های ایمیل را ارسال کنید",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "هنگامی که یک پیام جدید در یک مکالمه شرکت کننده ایجاد می شود، اعلان های ایمیل ارسال کنید"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "هنگامی که یک پیام جدید در یک مکالمه شرکت کننده ایجاد می شود، اعلان های ایمیل ارسال کنید",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
       },
       "API": {
         "UPDATE_SUCCESS": "تغییرات تنظیمات اعلامیه‌ها با موفقیت ثبت شد",
@@ -98,7 +101,10 @@
         "ASSIGNED_CONVERSATION_NEW_MESSAGE": "وقتی پیام جدیدی در مکالمه اختصاص داده شده ایجاد می شود ، پوش نوتیفیکیشن را ارسال کنید",
         "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "هنگامی که یک پیام جدید در یک مکالمه شرکت کننده ایجاد می شود، اعلان فشار ارسال کنید",
         "HAS_ENABLED_PUSH": "در این مرورگر پوش نوتیفیکیشن را فعال کرده‌اید",
-        "REQUEST_PUSH": "فعال کردن پوش نوتیفیکیشن"
+        "REQUEST_PUSH": "فعال کردن پوش نوتیفیکیشن",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
       },
       "PROFILE_IMAGE": {
         "LABEL": "عکس پروفایل"
@@ -199,6 +205,7 @@
   "SIDEBAR": {
     "CURRENTLY_VIEWING_ACCOUNT": "در حال مشاهده:",
     "SWITCH": "تعویض",
+    "INBOX_VIEW": "Inbox View",
     "CONVERSATIONS": "گفتگوها",
     "INBOX": "صندوق ورودی",
     "ALL_CONVERSATIONS": "همه گفتگوها",
@@ -237,6 +244,8 @@
     "CAMPAIGNS": "کمپین ها",
     "ONGOING": "درحال انجام",
     "ONE_OFF": "یکبار مصرف",
+    "REPORTS_SLA": "SLA",
+    "REPORTS_BOT": "ربات",
     "REPORTS_AGENT": "ایجنت ها",
     "REPORTS_LABEL": "برچسب‌ها",
     "REPORTS_INBOX": "صندوق ورودی",

app/javascript/dashboard/i18n/locale/fa/sla.json

@@ -1,22 +1,31 @@
 {
   "SLA": {
     "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
+    "ADD_ACTION": "Add SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
+    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
+    "LEARN_MORE": "Learn more about SLA",
     "LOADING": "Fetching SLAs",
-    "SEARCH_404": "هیچ گزینه‌ای با این شرایط پیدا نشد",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
     "LIST": {
       "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "نام",
-        "توضیحات",
-        "FRT",
-        "NRT",
-        "RT",
-        "ساعت کاری"
-      ]
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
+      "BUSINESS_HOURS_ON": "Business hours on",
+      "BUSINESS_HOURS_OFF": "Business hours off",
+      "RESPONSE_TYPES": {
+        "FRT": "First response time threshold",
+        "NRT": "Next response time threshold",
+        "RT": "Resolution time threshold",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
     },
     "FORM": {
       "NAME": {
@@ -56,18 +65,32 @@
     },
     "ADD": {
       "TITLE": "Add SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
+      "DESC": "Friendly promises for great service!",
       "API": {
         "SUCCESS_MESSAGE": "SLA added successfully",
         "ERROR_MESSAGE": "خطایی پیش آمد. لطفا دوباره امتحان کنید"
       }
     },
-    "EDIT": {
-      "TITLE": "Edit SLA",
+    "DELETE": {
+      "TITLE": "Delete SLA",
       "API": {
-        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "SUCCESS_MESSAGE": "SLA deleted successfully",
         "ERROR_MESSAGE": "خطایی پیش آمد. لطفا دوباره امتحان کنید"
+      },
+      "CONFIRM": {
+        "TITLE": "تاییدیه حذف",
+        "MESSAGE": "Are you sure you want to delete ",
+        "YES": "بله، حذف شود ",
+        "NO": "خیر، نگه‌دار "
       }
+    },
+    "EVENTS": {
+      "TITLE": "SLA Misses",
+      "FRT": "زمان تا اولین پاسخ",
+      "NRT": "Next response time",
+      "RT": "Resolution time",
+      "SHOW_MORE": "{count} more",
+      "HIDE": "Hide {count} rows"
     }
   }
 }