chore: Update translations (#9236)

- update translations 

------------------
Co-authored-by: Sojan <sojan@pepalo.com>

app/javascript/dashboard/i18n/locale/es/sla.json

@@ -1,41 +1,50 @@
 {
   "SLA": {
     "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
-    "LOADING": "Fetching SLAs",
-    "SEARCH_404": "No hay elementos que coincidan con esta consulta",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "ADD_ACTION": "Añadir SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
+    "DESCRIPTION": "Los Acuerdos de Nivel de Servicio (SLA) son contratos que definen expectativas claras entre su equipo y sus clientes. Establecen normas para los tiempos de respuesta y resolución, creando un marco para la responsabilidad y garantiza una experiencia coherente y de alta calidad.",
+    "LEARN_MORE": "Más información sobre SLA",
+    "LOADING": "Obteniendo SLAs",
     "LIST": {
-      "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "Nombre",
-        "Descripción",
-        "FRT",
-        "NRT",
-        "RT",
-        "Horarios"
-      ]
+      "404": "No hay SLAs disponibles en esta cuenta.",
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
+      "BUSINESS_HOURS_ON": "Horas laborables",
+      "BUSINESS_HOURS_OFF": "Horas de descanso",
+      "RESPONSE_TYPES": {
+        "FRT": "Umbral de tiempo de primera respuesta",
+        "NRT": "Umbral de tiempo de siguiente respuesta",
+        "RT": "Umbral de tiempo de resolución",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
     },
     "FORM": {
       "NAME": {
-        "LABEL": "SLA Name",
-        "PLACEHOLDER": "SLA Name",
-        "REQUIRED_ERROR": "SLA name is required",
+        "LABEL": "Nombre de SLA",
+        "PLACEHOLDER": "Nombre de SLA",
+        "REQUIRED_ERROR": "El nombre de SLA es requerido",
         "MINIMUM_LENGTH_ERROR": "La longitud mínima es de 2 caracteres",
         "VALID_ERROR": "Sólo letras, números, guión y guión bajo son permitidos"
       },
       "DESCRIPTION": {
         "LABEL": "Descripción",
-        "PLACEHOLDER": "SLA for premium customers"
+        "PLACEHOLDER": "SLA para clientes premium"
       },
       "FIRST_RESPONSE_TIME": {
         "LABEL": "Tiempo de primera respuesta",
         "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time",
+        "LABEL": "Próximo tiempo de respuesta",
         "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
@@ -44,10 +53,10 @@
       },
       "BUSINESS_HOURS": {
         "LABEL": "Horarios",
-        "PLACEHOLDER": "Only during business hours"
+        "PLACEHOLDER": "Sólo durante las horas de trabajo"
       },
       "THRESHOLD_TIME": {
-        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+        "INVALID_FORMAT_ERROR": "El umbral debe ser un número y mayor que cero"
       },
       "EDIT": "Editar",
       "CREATE": "Crear",
@@ -55,19 +64,33 @@
       "CANCEL": "Cancelar"
     },
     "ADD": {
-      "TITLE": "Add SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
+      "TITLE": "Añadir SLA",
+      "DESC": "Friendly promises for great service!",
       "API": {
-        "SUCCESS_MESSAGE": "SLA added successfully",
+        "SUCCESS_MESSAGE": "SLA añadido correctamente",
         "ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo"
       }
     },
-    "EDIT": {
-      "TITLE": "Edit SLA",
+    "DELETE": {
+      "TITLE": "Eliminar SLA",
       "API": {
-        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "SUCCESS_MESSAGE": "SLA eliminado correctamente",
         "ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirmar eliminación",
+        "MESSAGE": "¿Está seguro que desea eliminar? ",
+        "YES": "Sí, eliminar ",
+        "NO": "No, mantenerlo "
       }
+    },
+    "EVENTS": {
+      "TITLE": "SLA Misses",
+      "FRT": "Primera respuesta",
+      "NRT": "Next response time",
+      "RT": "Resolution time",
+      "SHOW_MORE": "{count} more",
+      "HIDE": "Hide {count} rows"
     }
   }
 }