feat: hide CSAT survey URLs from agents in dashboard (#11622)

app/presenters/message_content_presenter.rb

@@ -0,0 +1,20 @@
+class MessageContentPresenter < SimpleDelegator
+  def outgoing_content
+    return content unless should_append_survey_link?
+
+    survey_link = survey_url(conversation.uuid)
+    custom_message = inbox.csat_config&.dig('message')
+
+    custom_message.present? ? "#{custom_message} #{survey_link}" : I18n.t('conversations.survey.response', link: survey_link)
+  end
+
+  private
+
+  def should_append_survey_link?
+    input_csat? && !inbox.web_widget?
+  end
+
+  def survey_url(conversation_uuid)
+    "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation_uuid}"
+  end
+end