feat: hide CSAT survey URLs from agents in dashboard (#11622)

app/models/channel/sms.rb

@@ -34,7 +34,7 @@ class Channel::Sms < ApplicationRecord
   end
 
   def send_message(contact_number, message)
-    body = message_body(contact_number, message.content)
+    body = message_body(contact_number, message.outgoing_content)
     body['media'] = message.attachments.map(&:download_url) if message.attachments.present?
 
     send_to_bandwidth(body, message)

app/models/channel/telegram.rb

@@ -33,7 +33,7 @@ class Channel::Telegram < ApplicationRecord
   end
 
   def send_message_on_telegram(message)
-    message_id = send_message(message) if message.content.present?
+    message_id = send_message(message) if message.outgoing_content.present?
     message_id = Telegram::SendAttachmentsService.new(message: message).perform if message.attachments.present?
     message_id
   end
@@ -95,7 +95,7 @@ class Channel::Telegram < ApplicationRecord
   end
 
   def send_message(message)
-    response = message_request(chat_id(message), message.content, reply_markup(message), reply_to_message_id(message))
+    response = message_request(chat_id(message), message.outgoing_content, reply_markup(message), reply_to_message_id(message))
     process_error(message, response)
     response.parsed_response['result']['message_id'] if response.success?
   end

app/models/message.rb

@@ -181,17 +181,9 @@ class Message < ApplicationRecord
     data
   end
 
-  def content
-    # move this to a presenter
-    return self[:content] if !input_csat? || inbox.web_widget?
-
-    survey_link = "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation.uuid}"
-
-    if inbox.csat_config&.dig('message').present?
-      "#{inbox.csat_config['message']} #{survey_link}"
-    else
-      I18n.t('conversations.survey.response', link: survey_link)
-    end
+  # Method to get content with survey URL for outgoing channel delivery
+  def outgoing_content
+    MessageContentPresenter.new(self).outgoing_content
   end
 
   def email_notifiable_message?