diff --git a/app/javascript/dashboard/components/widgets/LabelSelector.vue b/app/javascript/dashboard/components/widgets/LabelSelector.vue
index 8a6270bb8..c99647b30 100644
--- a/app/javascript/dashboard/components/widgets/LabelSelector.vue
+++ b/app/javascript/dashboard/components/widgets/LabelSelector.vue
@@ -1,33 +1,27 @@
 <template>
-  <div>
-    <h6 class="text-block-title">
-      <i class="title-icon ion-pricetags" />
-      {{ $t('CONTACT_PANEL.LABELS.CONTACT.TITLE') }}
-    </h6>
-    <div v-on-clickaway="closeDropdownLabel" class="label-wrap">
-      <add-label @add="toggleLabels" />
-      <woot-label
-        v-for="label in savedLabels"
-        :key="label.id"
-        :title="label.title"
-        :description="label.description"
-        :show-close="true"
-        :bg-color="label.color"
-        @click="removeItem"
-      />
-      <div class="dropdown-wrap">
-        <div
-          :class="{ 'dropdown-pane--open': showSearchDropdownLabel }"
-          class="dropdown-pane"
-        >
-          <label-dropdown
-            v-if="showSearchDropdownLabel"
-            :account-labels="allLabels"
-            :selected-labels="selectedLabels"
-            @add="addItem"
-            @remove="removeItem"
-          />
-        </div>
+  <div v-on-clickaway="closeDropdownLabel" class="label-wrap">
+    <add-label @add="toggleLabels" />
+    <woot-label
+      v-for="label in savedLabels"
+      :key="label.id"
+      :title="label.title"
+      :description="label.description"
+      :show-close="true"
+      :bg-color="label.color"
+      @click="removeItem"
+    />
+    <div class="dropdown-wrap">
+      <div
+        :class="{ 'dropdown-pane--open': showSearchDropdownLabel }"
+        class="dropdown-pane"
+      >
+        <label-dropdown
+          v-if="showSearchDropdownLabel"
+          :account-labels="allLabels"
+          :selected-labels="selectedLabels"
+          @add="addItem"
+          @remove="removeItem"
+        />
       </div>
     </div>
   </div>
@@ -96,7 +90,6 @@ export default {
 
 .label-wrap {
   position: relative;
-  margin-left: var(--space-two);
   line-height: var(--space-medium);
 
   .dropdown-wrap {
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index 051aad27e..e00e01647 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -37,7 +37,12 @@
     "MUTED_SUCCESS": "This conversation is muted for 6 hours",
     "UNMUTED_SUCCESS": "This conversation is unmuted",
     "SEND_TRANSCRIPT": "Send Transcript",
-    "EDIT_LABEL": "Edit"
+    "EDIT_LABEL": "Edit",
+    "SIDEBAR_SECTIONS": {
+      "CUSTOM_ATTRIBUTES": "Custom Attributes",
+      "CONTACT_LABELS": "Contact Labels",
+      "PREVIOUS_CONVERSATIONS": "Previous Conversations"
+    }
   },
   "EDIT_CONTACT": {
     "BUTTON_LABEL": "Edit Contact",
@@ -186,8 +191,8 @@
     }
   },
   "CUSTOM_ATTRIBUTES": {
-    "TITLE": "Custom Attributes",
     "BUTTON": "Add custom attribute",
+    "NOT_AVAILABLE": "There are no custom attributes available for this contact.",
     "ADD": {
       "TITLE": "Create custom attribute",
       "DESC": "Add custom information to this contact."
diff --git a/app/javascript/dashboard/mixins/specs/uiSettings.spec.js b/app/javascript/dashboard/mixins/specs/uiSettings.spec.js
index a32a8ffcf..fcde4a291 100644
--- a/app/javascript/dashboard/mixins/specs/uiSettings.spec.js
+++ b/app/javascript/dashboard/mixins/specs/uiSettings.spec.js
@@ -11,11 +11,12 @@ describe('uiSettingsMixin', () => {
   let store;
 
   beforeEach(() => {
-    actions = { updateUISettings: jest.fn() };
+    actions = { updateUISettings: jest.fn(), toggleSidebarUIState: jest.fn() };
     getters = {
       getUISettings: () => ({
         display_rich_content_editor: false,
         enter_to_send_enabled: false,
+        is_ct_labels_open: true,
       }),
     };
     store = new Vuex.Store({ actions, getters });
@@ -31,26 +32,70 @@ describe('uiSettingsMixin', () => {
     expect(wrapper.vm.uiSettings).toEqual({
       display_rich_content_editor: false,
       enter_to_send_enabled: false,
+      is_ct_labels_open: true,
     });
   });
 
-  it('dispatches store actions correctly', () => {
-    const Component = {
-      render() {},
-      title: 'TestComponent',
-      mixins: [uiSettingsMixin],
-    };
-    const wrapper = shallowMount(Component, { store, localVue });
-    wrapper.vm.updateUISettings({ enter_to_send_enabled: true });
-    expect(actions.updateUISettings).toHaveBeenCalledWith(
-      expect.anything(),
-      {
-        uiSettings: {
-          display_rich_content_editor: false,
-          enter_to_send_enabled: true,
+  describe('#updateUISettings', () => {
+    it('dispatches store actions correctly', () => {
+      const Component = {
+        render() {},
+        title: 'TestComponent',
+        mixins: [uiSettingsMixin],
+      };
+      const wrapper = shallowMount(Component, { store, localVue });
+      wrapper.vm.updateUISettings({ enter_to_send_enabled: true });
+      expect(actions.updateUISettings).toHaveBeenCalledWith(
+        expect.anything(),
+        {
+          uiSettings: {
+            display_rich_content_editor: false,
+            enter_to_send_enabled: true,
+            is_ct_labels_open: true,
+          },
         },
-      },
-      undefined
-    );
+        undefined
+      );
+    });
+  });
+
+  describe('#toggleSidebarUIState', () => {
+    it('dispatches store actions correctly', () => {
+      const Component = {
+        render() {},
+        title: 'TestComponent',
+        mixins: [uiSettingsMixin],
+      };
+      const wrapper = shallowMount(Component, { store, localVue });
+      wrapper.vm.toggleSidebarUIState('is_ct_labels_open');
+      expect(actions.updateUISettings).toHaveBeenCalledWith(
+        expect.anything(),
+        {
+          uiSettings: {
+            display_rich_content_editor: false,
+            enter_to_send_enabled: false,
+            is_ct_labels_open: false,
+          },
+        },
+        undefined
+      );
+    });
+  });
+
+  describe('#isContactSidebarItemOpen', () => {
+    it('returns correct values', () => {
+      const Component = {
+        render() {},
+        title: 'TestComponent',
+        mixins: [uiSettingsMixin],
+      };
+      const wrapper = shallowMount(Component, { store, localVue });
+      expect(wrapper.vm.isContactSidebarItemOpen('is_ct_labels_open')).toEqual(
+        true
+      );
+      expect(
+        wrapper.vm.isContactSidebarItemOpen('is_ct_prev_conv_open')
+      ).toEqual(false);
+    });
   });
 });
diff --git a/app/javascript/dashboard/mixins/uiSettings.js b/app/javascript/dashboard/mixins/uiSettings.js
index fd99b1774..3518f4497 100644
--- a/app/javascript/dashboard/mixins/uiSettings.js
+++ b/app/javascript/dashboard/mixins/uiSettings.js
@@ -15,5 +15,12 @@ export default {
         },
       });
     },
+    isContactSidebarItemOpen(key) {
+      const { [key]: isOpen } = this.uiSettings;
+      return !!isOpen;
+    },
+    toggleSidebarUIState(key) {
+      this.updateUISettings({ [key]: !this.isContactSidebarItemOpen(key) });
+    },
   },
 };
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
index 3078e7fda..be79067e2 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
@@ -4,32 +4,54 @@
       <i class="ion-android-close close-icon" />
     </span>
     <contact-info show-new-message :contact="contact" />
-    <contact-custom-attributes
-      v-if="hasContactAttributes"
-      :custom-attributes="contact.custom_attributes"
-    />
-    <contact-label :contact-id="contact.id" class="contact-labels" />
-    <contact-conversations
-      v-if="contact.id"
-      :contact-id="contact.id"
-      conversation-id=""
-    />
+    <accordion-item
+      :title="$t('CONTACT_PANEL.SIDEBAR_SECTIONS.CUSTOM_ATTRIBUTES')"
+      :is-open="isContactSidebarItemOpen('is_ct_custom_attr_open')"
+      @click="value => toggleSidebarUIState('is_ct_custom_attr_open', value)"
+    >
+      <contact-custom-attributes
+        :custom-attributes="contact.custom_attributes"
+      />
+    </accordion-item>
+    <accordion-item
+      :title="$t('CONTACT_PANEL.SIDEBAR_SECTIONS.CONTACT_LABELS')"
+      :is-open="isContactSidebarItemOpen('is_ct_labels_open')"
+      @click="value => toggleSidebarUIState('is_ct_labels_open', value)"
+    >
+      <contact-label :contact-id="contact.id" class="contact-labels" />
+    </accordion-item>
+    <accordion-item
+      :title="$t('CONTACT_PANEL.SIDEBAR_SECTIONS.PREVIOUS_CONVERSATIONS')"
+      :is-open="isContactSidebarItemOpen('is_ct_prev_conv_open')"
+      @click="value => toggleSidebarUIState('is_ct_prev_conv_open', value)"
+    >
+      <contact-conversations
+        v-if="contact.id"
+        :contact-id="contact.id"
+        conversation-id=""
+      />
+    </accordion-item>
   </div>
 </template>
 
 <script>
+import AccordionItem from 'dashboard/components/Accordion/AccordionItem';
 import ContactConversations from 'dashboard/routes/dashboard/conversation/ContactConversations';
-import ContactInfo from 'dashboard/routes/dashboard/conversation/contact/ContactInfo';
 import ContactCustomAttributes from 'dashboard/routes/dashboard/conversation/ContactCustomAttributes';
+import ContactInfo from 'dashboard/routes/dashboard/conversation/contact/ContactInfo';
 import ContactLabel from 'dashboard/routes/dashboard/contacts/components/ContactLabels.vue';
 
+import uiSettingsMixin from 'dashboard/mixins/uiSettings';
+
 export default {
   components: {
-    ContactCustomAttributes,
+    AccordionItem,
     ContactConversations,
+    ContactCustomAttributes,
     ContactInfo,
     ContactLabel,
   },
+  mixins: [uiSettingsMixin],
   props: {
     contact: {
       type: Object,
@@ -64,11 +86,6 @@ export default {
   overflow: auto;
   position: relative;
   border-left: 1px solid var(--color-border);
-  padding: var(--space-medium) var(--space-two);
-
-  .contact-labels {
-    padding-bottom: var(--space-normal);
-  }
 }
 
 .close-button {
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
index 69adefba3..8de144be7 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
@@ -1,11 +1,5 @@
 <template>
   <div class="contact-conversation--panel">
-    <contact-details-item
-      v-if="showTitle"
-      :title="$t('CONTACT_PANEL.CONVERSATIONS.TITLE')"
-      icon="ion-chatboxes"
-      emoji="💬"
-    />
     <div v-if="!uiFlags.isFetching" class="contact-conversation__wrap">
       <div v-if="!previousConversations.length" class="no-label-message">
         <span>
@@ -28,22 +22,16 @@
 </template>
 
 <script>
-import ConversationCard from 'dashboard/components/widgets/conversation/ConversationCard.vue';
+import ConversationCard from 'dashboard/components/widgets/conversation/ConversationCard';
 import { mapGetters } from 'vuex';
-import Spinner from 'shared/components/Spinner.vue';
-import ContactDetailsItem from './ContactDetailsItem.vue';
+import Spinner from 'shared/components/Spinner';
 
 export default {
   components: {
     ConversationCard,
-    ContactDetailsItem,
     Spinner,
   },
   props: {
-    showTitle: {
-      type: Boolean,
-      default: true,
-    },
     contactId: {
       type: [String, Number],
       required: true,
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactCustomAttributes.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactCustomAttributes.vue
index dbd26657c..0b2749700 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactCustomAttributes.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactCustomAttributes.vue
@@ -1,11 +1,5 @@
 <template>
   <div class="custom-attributes--panel">
-    <contact-details-item
-      v-if="showTitle"
-      :title="$t('CUSTOM_ATTRIBUTES.TITLE')"
-      icon="ion-code"
-      emoji="📕"
-    />
     <div
       v-for="attribute in listOfAttributes"
       :key="attribute"
@@ -18,23 +12,17 @@
         <span v-html="valueWithLink(customAttributes[attribute])"></span>
       </div>
     </div>
+    <p v-if="!listOfAttributes.length">
+      {{ $t('CUSTOM_ATTRIBUTES.NOT_AVAILABLE') }}
+    </p>
   </div>
 </template>
 
 <script>
-import ContactDetailsItem from './ContactDetailsItem.vue';
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 
 export default {
-  components: {
-    ContactDetailsItem,
-  },
-
   props: {
-    showTitle: {
-      type: Boolean,
-      default: true,
-    },
     customAttributes: {
       type: Object,
       default: () => ({}),
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
index 1155d0ea3..075b6de39 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
@@ -8,7 +8,7 @@
       <accordion-item
         :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_ACTIONS')"
         :is-open="isContactSidebarItemOpen('is_conv_actions_open')"
-        @click="value => onContactItemClick('is_conv_actions_open', value)"
+        @click="value => toggleSidebarUIState('is_conv_actions_open', value)"
       >
         <div>
           <div class="multiselect-wrap--small">
@@ -66,10 +66,7 @@
           <contact-details-item
             :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_LABELS')"
           />
-          <conversation-labels
-            :show-title="false"
-            :conversation-id="conversationId"
-          />
+          <conversation-labels :conversation-id="conversationId" />
         </div>
       </accordion-item>
     </div>
@@ -78,7 +75,7 @@
       v-if="browser.browser_name"
       :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_INFO')"
       :is-open="isContactSidebarItemOpen('is_conv_details_open')"
-      @click="value => onContactItemClick('is_conv_details_open', value)"
+      @click="value => toggleSidebarUIState('is_conv_details_open', value)"
     >
       <div class="conversation--details">
         <contact-details-item
@@ -133,10 +130,11 @@
       v-if="hasContactAttributes"
       :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_ATTRIBUTES')"
       :is-open="isContactSidebarItemOpen('is_contact_attributes_open')"
-      @click="value => onContactItemClick('is_contact_attributes_open', value)"
+      @click="
+        value => toggleSidebarUIState('is_contact_attributes_open', value)
+      "
     >
       <contact-custom-attributes
-        :show-title="false"
         :custom-attributes="contact.custom_attributes"
       />
     </accordion-item>
@@ -144,10 +142,9 @@
       v-if="contact.id"
       :title="$t('CONVERSATION_SIDEBAR.ACCORDION.PREVIOUS_CONVERSATION')"
       :is-open="isContactSidebarItemOpen('is_previous_conv_open')"
-      @click="value => onContactItemClick('is_previous_conv_open', value)"
+      @click="value => toggleSidebarUIState('is_previous_conv_open', value)"
     >
       <contact-conversations
-        :show-title="false"
         :contact-id="contact.id"
         :conversation-id="conversationId"
       />
@@ -335,16 +332,6 @@ export default {
     this.getContactDetails();
   },
   methods: {
-    onContactItemClick(key) {
-      this.updateUISettings({ [key]: !this.isContactSidebarItemOpen(key) });
-    },
-    isContactSidebarItemOpen(key) {
-      if (this.currentChat.id) {
-        const { [key]: isOpen } = this.uiSettings;
-        return isOpen;
-      }
-      return false;
-    },
     onPanelToggle() {
       this.onToggle();
     },
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue b/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
index b866223d8..a2a879652 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
@@ -4,12 +4,6 @@
       v-if="!conversationUiFlags.isFetching"
       class="contact-conversation--list"
     >
-      <contact-details-item
-        v-if="showTitle"
-        :title="$t('CONTACT_PANEL.LABELS.CONVERSATION.TITLE')"
-        icon="ion-pricetags"
-        emoji="🏷️"
-      />
       <div
         v-on-clickaway="closeDropdownLabel"
         class="label-wrap"
@@ -48,7 +42,6 @@
 
 <script>
 import { mapGetters } from 'vuex';
-import ContactDetailsItem from '../ContactDetailsItem';
 import Spinner from 'shared/components/Spinner';
 import LabelDropdown from 'shared/components/ui/label/LabelDropdown';
 import AddLabel from 'shared/components/ui/dropdown/AddLabel';
@@ -56,7 +49,6 @@ import { mixin as clickaway } from 'vue-clickaway';
 
 export default {
   components: {
-    ContactDetailsItem,
     Spinner,
     LabelDropdown,
     AddLabel,
@@ -64,10 +56,6 @@ export default {
 
   mixins: [clickaway],
   props: {
-    showTitle: {
-      type: Boolean,
-      default: true,
-    },
     conversationId: {
       type: Number,
       required: true,
@@ -89,7 +77,7 @@ export default {
     },
 
     ...mapGetters({
-      conversationUiFlags: 'contactConversations/getUIFlags',
+      conversationUiFlags: 'conversationLabels/getUIFlags',
       labelUiFlags: 'conversationLabels/getUIFlags',
       accountLabels: 'labels/getLabels',
     }),