diff --git a/Gemfile b/Gemfile
index eeecf40da..ff0d4e53a 100644
--- a/Gemfile
+++ b/Gemfile
@@ -39,6 +39,8 @@ gem 'rack-attack'
 gem 'down', '~> 5.0'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
+# Prevent CSV injection
+gem 'csv-safe'
 
 ##-- for active storage --##
 gem 'aws-sdk-s3', require: false
diff --git a/Gemfile.lock b/Gemfile.lock
index ca78c7340..28889bcf0 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -141,6 +141,7 @@ GEM
     crack (0.4.5)
       rexml
     crass (1.0.6)
+    csv-safe (3.1.1)
     cypress-on-rails (1.13.1)
       rack
     database_cleaner (2.0.1)
@@ -752,6 +753,7 @@ DEPENDENCIES
   byebug
   climate_control
   commonmarker
+  csv-safe
   cypress-on-rails (~> 1.13, >= 1.13.1)
   database_cleaner
   ddtrace
diff --git a/app/views/api/v2/accounts/reports/agents.csv.erb b/app/views/api/v2/accounts/reports/agents.csv.erb
index bed88dfd7..99dbacd38 100644
--- a/app/views/api/v2/accounts/reports/agents.csv.erb
+++ b/app/views/api/v2/accounts/reports/agents.csv.erb
@@ -5,8 +5,8 @@
     I18n.t('reports.agent_csv.avg_resolution_time')
   ]
 %>
-<%= CSV.generate_line headers -%>
+<%= CSVSafe.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSV.generate_line row -%>
+<%= CSVSafe.generate_line row -%>
 <% end %>
-<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
diff --git a/app/views/api/v2/accounts/reports/inboxes.csv.erb b/app/views/api/v2/accounts/reports/inboxes.csv.erb
index 89b3b1182..e6466cf01 100644
--- a/app/views/api/v2/accounts/reports/inboxes.csv.erb
+++ b/app/views/api/v2/accounts/reports/inboxes.csv.erb
@@ -6,8 +6,8 @@
     I18n.t('reports.inbox_csv.avg_resolution_time')
   ]
 %>
-<%= CSV.generate_line headers -%>
+<%= CSVSafe.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSV.generate_line row -%>
+<%= CSVSafe.generate_line row -%>
 <% end %>
-<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
diff --git a/app/views/api/v2/accounts/reports/labels.csv.erb b/app/views/api/v2/accounts/reports/labels.csv.erb
index 9fd0a9cc5..5da742790 100644
--- a/app/views/api/v2/accounts/reports/labels.csv.erb
+++ b/app/views/api/v2/accounts/reports/labels.csv.erb
@@ -5,8 +5,8 @@
     I18n.t('reports.label_csv.avg_resolution_time')
   ]
 %>
-<%= CSV.generate_line headers -%>
+<%= CSVSafe.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSV.generate_line row -%>
+<%= CSVSafe.generate_line row -%>
 <% end %>
-<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
diff --git a/app/views/api/v2/accounts/reports/teams.csv.erb b/app/views/api/v2/accounts/reports/teams.csv.erb
index e50e195bd..d9ae31dfa 100644
--- a/app/views/api/v2/accounts/reports/teams.csv.erb
+++ b/app/views/api/v2/accounts/reports/teams.csv.erb
@@ -5,8 +5,8 @@
     I18n.t('reports.team_csv.avg_resolution_time')
   ]
 %>
-<%= CSV.generate_line headers -%>
+<%= CSVSafe.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSV.generate_line row -%>
+<%= CSVSafe.generate_line row -%>
 <% end %>
-<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>