diff --git a/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json index 5716e050c..cc0fe4b33 100644 --- a/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json index 413500dd5..b090f348b 100644 --- a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "نموذج ما قبل الدردشة", "BUSINESS_HOURS": "ساعات العمل", "WIDGET_BUILDER": "منشئ اللايف شات", - "BOT_CONFIGURATION": "اعدادات البوت" + "BOT_CONFIGURATION": "اعدادات البوت", + "CSAT": "تقييم رضاء العملاء" }, "SETTINGS": "الإعدادات", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "تفعيل صندوق جمع البريد الإلكتروني", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "تمكين أو تعطيل مربع جمع البريد الإلكتروني في محادثة جديدة", "AUTO_ASSIGNMENT": "تفعيل الإسناد التلقائي", - "ENABLE_CSAT": "تمكين تقييم خدمة العملاء", "SENDER_NAME_SECTION": "تمكين اسم الوكيل في البريد الإلكتروني", - "ENABLE_CSAT_SUB_TEXT": "تمكين/تعطيل تقييم خدمة العملاء بعد إنتهاء المحادثة", "SENDER_NAME_SECTION_TEXT": "تمكين/تعطيل إظهار اسم الوكيل في البريد الإلكتروني، إذا تم تعطيله فسيظهر اسم المنشأة", "ENABLE_CONTINUITY_VIA_EMAIL": "تمكين استمرارية المحادثة عبر البريد الإلكتروني", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "المحادثات ستستمر عبر البريد الإلكتروني إذا كان عنوان البريد الإلكتروني لجهة الاتصال متاحاً.", @@ -578,6 +577,32 @@ "LABEL": "يجب على الزوار تقديم اسمهم وعنوان بريدهم الإلكتروني قبل بدء المحادثة" } }, + "CSAT": { + "TITLE": "تمكين تقييم خدمة العملاء", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "رسالة", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "يحتوي", + "DOES_NOT_CONTAINS": "لا يحتوي" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "قم بتعيين توافرك", "SUBTITLE": "تعيين توافرك على أداة الدردشة المباشرة الخاصة بك", diff --git a/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json index 5716e050c..cc0fe4b33 100644 --- a/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json index 6804d877d..224bb087f 100644 --- a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Съобщение", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "съдържа", + "DOES_NOT_CONTAINS": "не съдържа" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json index 971913dcc..425b7d463 100644 --- a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formulari de xat previ", "BUSINESS_HOURS": "Horari comercial", "WIDGET_BUILDER": "Creador del widget", - "BOT_CONFIGURATION": "Configuracions del bot" + "BOT_CONFIGURATION": "Configuracions del bot", + "CSAT": "CSAT" }, "SETTINGS": "Configuracions", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Activa la bústia de recollida de correu electrònic", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activa o desactiva la casella de recollida de correu electrònic en una conversa nova", "AUTO_ASSIGNMENT": "Activa l'assignació automàtica", - "ENABLE_CSAT": "Habilita CSAT", "SENDER_NAME_SECTION": "Activa el nom de l'agent al correu electrònic", - "ENABLE_CSAT_SUB_TEXT": "Activa/desactiva l'enquesta CSAT (satisfacció del client) després de resoldre una conversa", "SENDER_NAME_SECTION_TEXT": "Activa/Desactiva la mostra del nom de l'agent al correu electrònic, si està desactivat, mostrarà el nom de l'empresa", "ENABLE_CONTINUITY_VIA_EMAIL": "Activa la continuïtat de la conversa per correu electrònic", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Les converses continuaran per correu electrònic si l'adreça electrònica de contacte està disponible.", @@ -578,6 +577,32 @@ "LABEL": "Els visitants han de proporcionar el seu nom i adreça de correu electrònic abans d'iniciar el xat" } }, + "CSAT": { + "TITLE": "Habilita CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Missatge", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "conté", + "DOES_NOT_CONTAINS": "no conté" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Estableix la vostra disponibilitat", "SUBTITLE": "Estableix la teva disponibilitat al widget del xat en directe", diff --git a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json index d32db3555..ac3bdcfdf 100644 --- a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formulář před chatem", "BUSINESS_HOURS": "Pracovní doba", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Nastavení", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Povolit automatické přiřazení", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Zpráva", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Nastavte svou dostupnost", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json index e5227b98a..7aefb2d97 100644 --- a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Forretningstider", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot konfiguration" + "BOT_CONFIGURATION": "Bot konfiguration", + "CSAT": "CSAT" }, "SETTINGS": "Indstillinger", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Aktiver boks til indsamling af e-mail", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktiver eller deaktivér opsamlingsboks for e-mail ved ny samtale", "AUTO_ASSIGNMENT": "Aktiver automatisk tildeling", - "ENABLE_CSAT": "Aktiver CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Aktiver/deaktivér CSAT(Customer satisfaction) undersøgelse efter at have løst en samtale", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Aktivér konversationskontinuitet via e-mail", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Samtaler vil fortsætte via e-mail, hvis kontaktpersonens e-mailadresse er tilgængelig.", @@ -578,6 +577,32 @@ "LABEL": "Besøgende skal angive deres navn og e-mailadresse, før du starter chatten" } }, + "CSAT": { + "TITLE": "Aktiver CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Besked", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "indeholder", + "DOES_NOT_CONTAINS": "indeholder ikke" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Indstil din tilgængelighed", "SUBTITLE": "Indstil din tilgængelighed på din livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json index 89b1dc25c..8a3213095 100644 --- a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre-Chat-Formular", "BUSINESS_HOURS": "Öffnungszeiten", "WIDGET_BUILDER": "Widget-Generator", - "BOT_CONFIGURATION": "Bot-Konfiguration" + "BOT_CONFIGURATION": "Bot-Konfiguration", + "CSAT": "CSAT" }, "SETTINGS": "Einstellungen", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "E-Mail-Sammelbox aktivieren", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "E-Mail-Sammelbox für neue Konversation aktivieren oder deaktivieren", "AUTO_ASSIGNMENT": "Aktivieren Sie die automatische Zuweisung", - "ENABLE_CSAT": "CSAT aktivieren", "SENDER_NAME_SECTION": "Aktivieren Sie den Agentennamen in der E-Mail", - "ENABLE_CSAT_SUB_TEXT": "CSAT(Kundenzufriedenheit) Umfrage aktivieren/deaktivieren nach Abschluss eines Gesprächs", "SENDER_NAME_SECTION_TEXT": "Aktivieren/Deaktivieren Sie die Anzeige des Agentennamens in der E-Mail. Wenn deaktiviert, wird der Firmenname angezeigt", "ENABLE_CONTINUITY_VIA_EMAIL": "Konversationskontinuität per E-Mail aktivieren", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Konversationen werden per E-Mail fortgesetzt, wenn die Kontakt-E-Mail-Adresse verfügbar ist.", @@ -578,6 +577,32 @@ "LABEL": "Besucher sollten ihren Namen und ihre E-Mail-Adresse angeben, bevor sie den Chat starten" } }, + "CSAT": { + "TITLE": "CSAT aktivieren", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Nachricht", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "enthält", + "DOES_NOT_CONTAINS": "beinhaltet nicht" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Legen Sie Ihre Verfügbarkeit fest", "SUBTITLE": "Legen Sie die Verfügbarkeit für das Live-Chat-Widget fest", diff --git a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json index 3831f3ff8..46d205201 100644 --- a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Φόρμα Προ-Συνομιλίας", "BUSINESS_HOURS": "Ώρες Εργασίας", "WIDGET_BUILDER": "Δημιουργός Widget", - "BOT_CONFIGURATION": "Ρυθμίσεις Bot" + "BOT_CONFIGURATION": "Ρυθμίσεις Bot", + "CSAT": "CSAT" }, "SETTINGS": "Ρυθμίσεις", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Ενεργοποιήσετε το πλαίσιο συλλογής email", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ενεργοποίηση ή απενεργοποίηση του πλαισίου συλλογής μηνυμάτων ηλεκτρονικού ταχυδρομείου στη νέα συνομιλία", "AUTO_ASSIGNMENT": "Επιτρέπεται η αυτόματη αντιστοίχιση", - "ENABLE_CSAT": "Ενεργοποίηση CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Ενεργοποίηση/Απενεργοποίηση της έρευνας CSAT (ικανοποίηση πελατών) μετά την επίλυση μιας συνομιλίας", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Ενεργοποίηση της συνέχειας συνομιλίας μέσω email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Οι συζητήσεις θα συνεχίσουν μέσω email αν η διεύθυνση ηλεκτρονικού ταχυδρομείου επαφής είναι διαθέσιμη.", @@ -578,6 +577,32 @@ "LABEL": "Οι επισκέπτες θα πρέπει να συμπληρώνουν το όνομα και τη διεύθυνση ηλεκτρονικού ταχυδρομείου τους πριν από την έναρξη της συνομιλίας" } }, + "CSAT": { + "TITLE": "Ενεργοποίηση CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Μήνυμα", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "περιέχει", + "DOES_NOT_CONTAINS": "δεν περιέχει" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Ορίστε τη διαθεσιμότητά σας", "SUBTITLE": "Ορίστε τη διαθεσιμότητα στο livechat widget σας", diff --git a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json index af1d97b71..400a604a6 100644 --- a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre-formulario de chat", "BUSINESS_HOURS": "Horarios", "WIDGET_BUILDER": "Constructor de Widget", - "BOT_CONFIGURATION": "Configuración del bot" + "BOT_CONFIGURATION": "Configuración del bot", + "CSAT": "Encuestas de Satisfacción" }, "SETTINGS": "Ajustes", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Activar caja de recolección de correo electrónico", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activar o desactivar la caja de recolección de correo electrónico", "AUTO_ASSIGNMENT": "Activar asignación automática", - "ENABLE_CSAT": "Habilitar Encuesta de Satisfacción", "SENDER_NAME_SECTION": "Habilitar nombre del agente en el correo electrónico", - "ENABLE_CSAT_SUB_TEXT": "Habilitar/deshabilitar encuesta CSAT(satisfacción del cliente) después de resolver una conversación", "SENDER_NAME_SECTION_TEXT": "Habilitar/Deshabilitar mostrando el nombre del agente en el correo electrónico, si está deshabilitado, mostrará el nombre del negocio", "ENABLE_CONTINUITY_VIA_EMAIL": "Habilitar continuidad de conversación por correo electrónico", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Las conversaciones continuarán por correo electrónico si la dirección de correo electrónico de contacto está disponible.", @@ -578,6 +577,32 @@ "LABEL": "Los visitantes deben proporcionar su nombre y dirección de correo electrónico antes de iniciar el chat" } }, + "CSAT": { + "TITLE": "Habilitar Encuesta de Satisfacción", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Mensaje", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contiene", + "DOES_NOT_CONTAINS": "no contiene" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Establecer su disponibilidad", "SUBTITLE": "Establezca su disponibilidad en su widget de livechat", diff --git a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json index e82830b69..87f1f1e95 100644 --- a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "فرم پیش چت", "BUSINESS_HOURS": "ساعت کاری", "WIDGET_BUILDER": "سازنده ابزارک", - "BOT_CONFIGURATION": "پیکربندی ربات" + "BOT_CONFIGURATION": "پیکربندی ربات", + "CSAT": "رضایت مشتری" }, "SETTINGS": "تنظیمات", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "فعال سازی فرم دریافت ایمیل از کاربر", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "فعال یا غیرفعال کردن فرم دریافت ایمیل از کاربر", "AUTO_ASSIGNMENT": "فعال کردن واگذاری خودکار گفتگو به ایجنت ها", - "ENABLE_CSAT": "فعال کردن رضایت مشتری", "SENDER_NAME_SECTION": "فعال سازی نام اپراتور در ایمیل", - "ENABLE_CSAT_SUB_TEXT": "پس از پایان گفتگو ، نظرسنجی CSAT (رضایت مشتری) را فعال/غیرفعال کنید", "SENDER_NAME_SECTION_TEXT": "فعال/غیرفعال کردن نمایش نام اپراتور در ایمیل، اگر غیرفعال باشد نام کسب و کار نشان داده می شود", "ENABLE_CONTINUITY_VIA_EMAIL": "ادامه مکالمه را از طریق ایمیل فعال کنید", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "اگر آدرس ایمیل تماس در دسترس باشد، مکالمات از طریق ایمیل ادامه خواهد یافت.", @@ -578,6 +577,32 @@ "LABEL": "بازدیدکنندگان باید قبل از شروع چت نام و آدرس ایمیل خود را ارائه دهند" } }, + "CSAT": { + "TITLE": "فعال کردن رضایت مشتری", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "پیام", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "شامل", + "DOES_NOT_CONTAINS": "شامل نمی‌شود" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "در دسترس بودن خود را تنظیم کنید", "SUBTITLE": "زمان در دسترس بودن خود را بر روی چت زنده مشخص کنید", diff --git a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json index 93d6ae26c..90d823345 100644 --- a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Asetukset", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Ota automaattinen delegointi käyttöön", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Viesti", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json index e65aeebf6..5981e27e9 100644 --- a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formulaire avant chat", "BUSINESS_HOURS": "Heures de bureau", "WIDGET_BUILDER": "Constructeur de Widget", - "BOT_CONFIGURATION": "Configuration du bot" + "BOT_CONFIGURATION": "Configuration du bot", + "CSAT": "CSAT" }, "SETTINGS": "Paramètres", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Activer la boîte de collecte des courriels", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activer ou désactiver la boîte de collecte des courriels pour les nouvelles conversations", "AUTO_ASSIGNMENT": "Activer l'assignation automatique", - "ENABLE_CSAT": "Activer CSAT", "SENDER_NAME_SECTION": "Activer le nom de l'agent dans l'e-mail", - "ENABLE_CSAT_SUB_TEXT": "Activer/Désactiver l'enquête CSAT(satisfaction du client) après avoir résolu une conversation", "SENDER_NAME_SECTION_TEXT": "Activer/Désactiver l'affichage du nom de l'agent dans l'e-mail, si désactivé, il affichera le nom de l'entreprise", "ENABLE_CONTINUITY_VIA_EMAIL": "Activer la continuité de la conversation par e-mail", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Les conversations se poursuivront par courrier électronique si l'adresse e-mail du contact est disponible.", @@ -578,6 +577,32 @@ "LABEL": "Les visiteurs doivent indiquer leur nom et leur courriel avant de commencer le chat" } }, + "CSAT": { + "TITLE": "Activer CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contient", + "DOES_NOT_CONTAINS": "ne contient pas" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Définissez votre disponibilité", "SUBTITLE": "Définissez votre disponibilité sur votre widget livechat", diff --git a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json index 67d706ae6..262628cbf 100644 --- a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "טופס צ'אט מקדים", "BUSINESS_HOURS": "שעות פעילות", "WIDGET_BUILDER": "בונה יישומונים", - "BOT_CONFIGURATION": "הגדרות בוט" + "BOT_CONFIGURATION": "הגדרות בוט", + "CSAT": "CSAT" }, "SETTINGS": "הגדרות", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "אפשר תיבת איסוף דוא\"ל", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "הפעל או השבת את תיבת איסוף הדוא\"ל בשיחה חדשה", "AUTO_ASSIGNMENT": "אפשר הקצאה אוטומטית", - "ENABLE_CSAT": "אפשר CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "הפעל/השבת סקר CSAT (שביעות רצון לקוחות) לאחר פתרון שיחה", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "אפשר המשך שיחה באמצעות הדוא\"ל", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "שיחות ימשיכו באמצעות הדוא\"ל אם לאיש הקשר קיימת כתובת דוא\"ל תקנית.", @@ -578,6 +577,32 @@ "LABEL": "המבקרים צריכים לספק את שמם וכתובת האימייל שלהם לפני תחילת הצ'אט" } }, + "CSAT": { + "TITLE": "אפשר CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "הודעה", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "מכיל", + "DOES_NOT_CONTAINS": "לא מכיל" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "הגדר את הזמינות שלך", "SUBTITLE": "הגדר את הזמינות שלך בווידג'ט הצ'אט החי שלך", diff --git a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json index 72d4c6223..5e7ac5a26 100644 --- a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json index 6471e3a01..836736ef7 100644 --- a/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Poruka", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "sadrži", + "DOES_NOT_CONTAINS": "ne sadrži" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json index 0cc252e40..15ee5d45d 100644 --- a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Chat előtti űrlap", "BUSINESS_HOURS": "Nyitvatartás", "WIDGET_BUILDER": "Widget építő", - "BOT_CONFIGURATION": "Bot konfiguráció" + "BOT_CONFIGURATION": "Bot konfiguráció", + "CSAT": "CSAT" }, "SETTINGS": "Beállítások", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "E-mail gyűjtődoboz engedélyezése", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Az e-mailek gyűjtődobozának engedélyezése vagy letiltása új beszélgetéseknél", "AUTO_ASSIGNMENT": "Automata hozzárendelés engedélyezése", - "ENABLE_CSAT": "CSAT engedélyezése", "SENDER_NAME_SECTION": "Ügynök nevének engedélyezése e-mailben", - "ENABLE_CSAT_SUB_TEXT": "A CSAT (Ügyfél-elégedettség) felmérés engedélyezése/letiltása egy beszélgetés megoldása után", "SENDER_NAME_SECTION_TEXT": "Az ügynök nevének megjelenítésének engedélyezése/letiltása az e-mailben, ha le van tiltva, akkor a cég neve jelenik meg", "ENABLE_CONTINUITY_VIA_EMAIL": "Beszélgetés folytatásának engedélyezése emailen keresztül", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "A beszélgetések e-mailben folytatódnak, ha elérhető a kapcsolattartási e-mail cím.", @@ -578,6 +577,32 @@ "LABEL": "A látogatóknak nevük és e-mailcímük megadása szükséges a beszélgetés megkezdése előtt" } }, + "CSAT": { + "TITLE": "CSAT engedélyezése", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Üzenet", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "tartalmaz", + "DOES_NOT_CONTAINS": "nem tartalmaz" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Elérhetőség beállítása", "SUBTITLE": "Állításd be az elérhetőséged idejét a chat widgeten", diff --git a/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json index 69f4f2a4f..dae2f9ecb 100644 --- a/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json index 79fa1fa8f..e4277c490 100644 --- a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formulir Pra Obrolan", "BUSINESS_HOURS": "Jam Kerja", "WIDGET_BUILDER": "Pembuat Widget", - "BOT_CONFIGURATION": "Konfigurasi Bot" + "BOT_CONFIGURATION": "Konfigurasi Bot", + "CSAT": "CSAT" }, "SETTINGS": "Pengaturan", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Aktifkan kotak pengumpulan email", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktifkan atau nonaktifkan kotak pengumpulan email pada percakpaan baru", "AUTO_ASSIGNMENT": "Aktifkan penugasan otomatis", - "ENABLE_CSAT": "Aktifkan CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Aktifkan/Nonaktifkan survey CSAT (Kepuasan pelanggan) setelah penyelesaian percakapan", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Aktifkan kontinuitas percakapan melalui email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Percakapan akan berlanjut melalui email jika alamat email kontak tersedia.", @@ -578,6 +577,32 @@ "LABEL": "Pengunjung harus memberikan nama dan alamat email mereka sebelum memulai obrolan" } }, + "CSAT": { + "TITLE": "Aktifkan CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Pesan", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "berisi", + "DOES_NOT_CONTAINS": "tidak berisi" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Atur ketersediaan Anda", "SUBTITLE": "Atur ketersediaan Anda di widget livechat", diff --git a/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json index 747bc6575..9f1ace4f7 100644 --- a/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot stillingar" + "BOT_CONFIGURATION": "Bot stillingar", + "CSAT": "CSAT" }, "SETTINGS": "Stillingar", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Virkja eða slökkva á söfnunarreit tölvupósts í nýju samtali", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Virkja/slökkva á CSAT (ánægju viðskiptavina) könnun eftir að hafa leyst samtal", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Samtöl halda áfram með tölvupósti ef tengiliðanetfangið er tiltækt.", @@ -578,6 +577,32 @@ "LABEL": "Gestir ættu að gefa upp nafn sitt og netfang áður en spjallið hefst" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Skilaboð", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Stilltu framboð þitt á netspjalli", diff --git a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json index 403dacd1d..80394d5a1 100644 --- a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Modulo pre-chat", "BUSINESS_HOURS": "Ore di lavoro", "WIDGET_BUILDER": "Costruttore Widget", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Impostazioni", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Abilita casella di raccolta email", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Abilita o disabilita la casella di raccolta email nella nuova conversazione", "AUTO_ASSIGNMENT": "Abilita assegnazione automatica", - "ENABLE_CSAT": "Abilita CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Attiva/Disabilita il sondaggio CSAT (soddisfazione del cliente) dopo aver risolto una conversazione", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Abilita la continuità della conversazione via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Le conversazioni continueranno via email se l'indirizzo email del contatto è disponibile.", @@ -578,6 +577,32 @@ "LABEL": "I visitatori devono fornire il proprio nome e indirizzo email prima di iniziare la chat" } }, + "CSAT": { + "TITLE": "Abilita CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Messaggio", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contiene", + "DOES_NOT_CONTAINS": "non contiene" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Imposta la tua disponibilità", "SUBTITLE": "Imposta la tua disponibilità sul tuo widget live chat", diff --git a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json index 64eecc568..3a44b1503 100644 --- a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "プレチャットフォーム", "BUSINESS_HOURS": "営業時間", "WIDGET_BUILDER": "ウィジェットビルダー", - "BOT_CONFIGURATION": "ボット設定" + "BOT_CONFIGURATION": "ボット設定", + "CSAT": "顧客満足度" }, "SETTINGS": "設定", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "メール収集ボックスを有効にする", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "新しい会話でメール収集ボックスを有効または無効にする", "AUTO_ASSIGNMENT": "自動割り当てを有効にする", - "ENABLE_CSAT": "CSATを有効にする", "SENDER_NAME_SECTION": "メールに担当者名を表示する", - "ENABLE_CSAT_SUB_TEXT": "会話解決後にCSAT（顧客満足度）調査を有効または無効にする", "SENDER_NAME_SECTION_TEXT": "担当者名をメールに表示するかどうかを設定します。無効にするとビジネス名が表示されます。", "ENABLE_CONTINUITY_VIA_EMAIL": "メールによる会話の継続を有効にする", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "連絡先のメールアドレスが利用可能な場合、会話はメールで継続されます。", @@ -578,6 +577,32 @@ "LABEL": "訪問者はチャットを開始する前に名前とメールアドレスを提供する必要があります" } }, + "CSAT": { + "TITLE": "CSATを有効にする", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "メッセージ", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "含む", + "DOES_NOT_CONTAINS": "含まない" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "営業時間を設定する", "SUBTITLE": "ライブチャットウィジェットでの利用可能時間を設定します", diff --git a/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json index 72d4c6223..5e7ac5a26 100644 --- a/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json index de2a2b02f..f99b7c627 100644 --- a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "대화 전 설문", "BUSINESS_HOURS": "영업시간", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "설정", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "자동 할당 사용", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "대화 전 사용자들에게 이름과 이메일 주소를 요구합니다." } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "메시지", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "포함된", + "DOES_NOT_CONTAINS": "포함되지 않은" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "영업시간 설정", "SUBTITLE": "라이브챗 위젯의 대화용 영업시간을 설정하세요.", diff --git a/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json index dc64a3516..2ca3dd7a9 100644 --- a/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Anketa, rodoma prieš pokalbio internetu pradžią", "BUSINESS_HOURS": "Darbo valandos", "WIDGET_BUILDER": "Valdiklių kūrimo priemonė", - "BOT_CONFIGURATION": "Boto konfiguracija" + "BOT_CONFIGURATION": "Boto konfiguracija", + "CSAT": "CSAT" }, "SETTINGS": "Nustatymai", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Leisti el. pašto surinkimo dėžutę", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Naujame pokalbyje leiskite arba drauskite el. pašto surinkimo dėžutę", "AUTO_ASSIGNMENT": "Įjunkti automatinį priskyrimą", - "ENABLE_CSAT": "Leisti CSAT", "SENDER_NAME_SECTION": "Leisti agento vardą el. pašte", - "ENABLE_CSAT_SUB_TEXT": "Leisti/neleisti CSAT (klientų pasitenkinimo) apklausą, kai baigsite pokalbį", "SENDER_NAME_SECTION_TEXT": "Įjungti/išjungti agento vardo rodymą el. pašte, jei išjungta, bus rodomas įmonės pavadinimas", "ENABLE_CONTINUITY_VIA_EMAIL": "Leisti pokalbio tęstinumą el. paštu", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Jei kontaktinis el. pašto adresas yra pasiekiamas, pokalbiai bus tęsiami el. paštu.", @@ -578,6 +577,32 @@ "LABEL": "Prieš pradėdami pokalbį lankytojai turėtų nurodyti savo vardą ir el. pašto adresą" } }, + "CSAT": { + "TITLE": "Leisti CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Žinutė", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "sudėtyje yra", + "DOES_NOT_CONTAINS": "sudėtyje nėra" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Nustatykite savo pasiekiamumą", "SUBTITLE": "Nustatykite savo pasiekiamumą tiesioginio pokalbio valdiklyje", diff --git a/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json index 61b0ad958..616b11de9 100644 --- a/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pirms-Tērzēšanas Veidlapa", "BUSINESS_HOURS": "Darba Laiks", "WIDGET_BUILDER": "Logrīku Veidotājs", - "BOT_CONFIGURATION": "Robota Konfigurācija" + "BOT_CONFIGURATION": "Robota Konfigurācija", + "CSAT": "CSAT" }, "SETTINGS": "Iestatījumi", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Iespējot e-pasta iegūšanas lodziņu", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Iespējot vai atspējot e-pasta iegūšanas lodziņu jaunai sarunai", "AUTO_ASSIGNMENT": "Iespējot automātisko piešķiršanu", - "ENABLE_CSAT": "Iespējot CSAT", "SENDER_NAME_SECTION": "Iespējot Aģenta Vārdu E-pastā", - "ENABLE_CSAT_SUB_TEXT": "Iespējot/Atspējot CSAT (klientu apmierinātības) aptauju pēc sarunas atrisināšanas", "SENDER_NAME_SECTION_TEXT": "Iespējot/Atspējot aģenta vārda rādīšanu e-pastā. Ja tas ir atspējots, tiks rādīts uzņēmuma nosaukums", "ENABLE_CONTINUITY_VIA_EMAIL": "Iespējot sarunas nepārtrauktību, izmantojot e-pastu", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Sarunas turpināsies pa e-pastu, ja saziņas e-pasta adrese ir pieejama.", @@ -578,6 +577,32 @@ "LABEL": "Apmeklētājiem pirms tērzēšanas ir jānorāda savs vārds un e-pasta adrese" } }, + "CSAT": { + "TITLE": "Iespējot CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Ziņojums", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "satur", + "DOES_NOT_CONTAINS": "nesatur" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Iestatīt savu pieejamību", "SUBTITLE": "Iestatīt savu pieejamību tiešraides tērzēšanas logrīkā", diff --git a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json index f3effe133..98d0fc0ca 100644 --- a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "ക്രമീകരണങ്ങൾ", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "ഓട്ടോ അസൈൻമെന്റ് പ്രവർത്തനക്ഷമമാക്കുക", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "ഇമെയിൽ വഴി സംഭാഷണ തുടർച്ച പ്രവർത്തനക്ഷമമാക്കുക", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "ബന്ധപ്പെടാനുള്ള ഇമെയിൽ വിലാസം ലഭ്യമാണെങ്കിൽ സംഭാഷണങ്ങൾ ഇമെയിൽ വഴി തുടരും.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "സന്ദേശം", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "അടങ്ങിയിരിക്കുന്നു", + "DOES_NOT_CONTAINS": "ഉൾപ്പെട്ടിട്ടില്ല" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json index 9b95d5bc1..90db11bee 100644 --- a/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "mengandungi", + "DOES_NOT_CONTAINS": "tidak mengandungi" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json index 4a85b9063..11c2f88ce 100644 --- a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json index b8b5620a7..42a13dc94 100644 --- a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Instellingen", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Automatische toewijzing inschakelen", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Bericht", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "bevat", + "DOES_NOT_CONTAINS": "bevat niet" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json index 67ab49402..0cd2534aa 100644 --- a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Innstillinger", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Aktiver autotilordning", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Melding", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json index 0c30e7063..8396d148e 100644 --- a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formularz czatu wstępnego", "BUSINESS_HOURS": "Godziny pracy", "WIDGET_BUILDER": "Kreator widżetów", - "BOT_CONFIGURATION": "Konfiguracja bota" + "BOT_CONFIGURATION": "Konfiguracja bota", + "CSAT": "CSAT" }, "SETTINGS": "Ustawienia", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Włącz skrzynkę odbiorczą e-mail", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Włącz lub wyłącz skrzynkę zbierania wiadomości e-mail w nowej konwersacji", "AUTO_ASSIGNMENT": "Włącz automatyczne przypisanie", - "ENABLE_CSAT": "Włącz CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Włącz/Wyłącz ankietę CSAT(Customer satisfraction) po rozwiązaniu rozmowy", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Włącz ciągłość rozmowy przez e-mail", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Rozmowy będą kontynuowane przez e-mail, jeśli adres e-mail kontaktu jest dostępny.", @@ -578,6 +577,32 @@ "LABEL": "Odwiedzający powinni podać swoje imię i nazwisko oraz adres e-mail przed rozpoczęciem czatu" } }, + "CSAT": { + "TITLE": "Włącz CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Wiadomość", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "zawiera", + "DOES_NOT_CONTAINS": "nie zawiera" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Ustaw swoją dostępność", "SUBTITLE": "Ustaw swoją dostępność na widżecie na czacie", diff --git a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json index c8d56768e..dd293d91e 100644 --- a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formulário pré-chat", "BUSINESS_HOURS": "Horário comercial", "WIDGET_BUILDER": "Construtor de widgets", - "BOT_CONFIGURATION": "Configuração do bot" + "BOT_CONFIGURATION": "Configuração do bot", + "CSAT": "CSAT" }, "SETTINGS": "Configurações", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Ativar caixa de receção de e-mail", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ativar ou desativar caixa de receção de e-mails para as novas conversas", "AUTO_ASSIGNMENT": "Ativar atribuição automática", - "ENABLE_CSAT": "Ativar CSAT", "SENDER_NAME_SECTION": "Adicionar o nome do agente ao e-mail", - "ENABLE_CSAT_SUB_TEXT": "Ativar/Desativar envio do questionário CSAT (satisfação do cliente) depois de resolver uma conversa", "SENDER_NAME_SECTION_TEXT": "Ativar/Desativar exibição do nome do agente no e-mail. Se estiver desativado, exibirá o nome da empresa", "ENABLE_CONTINUITY_VIA_EMAIL": "Ativar continuidade das conversas por e-mail", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "As conversas irão continuar por e-mail se o endereço de e-mail do contacto estiver disponível.", @@ -578,6 +577,32 @@ "LABEL": "Os visitantes devem digitar o seu nome e e-mail antes de iniciarem uma conversa" } }, + "CSAT": { + "TITLE": "Ativar CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Messagem", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contém", + "DOES_NOT_CONTAINS": "não contém" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Definir disponibilidade", "SUBTITLE": "Defina a sua disponibilidade no widget do livechat", diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json index 8a567595b..fab5ac4ca 100644 --- a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json +++ b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json @@ -46,7 +46,7 @@ }, "AUTO_RESOLVE": { "TITLE": "Resolver conversas automaticamente", - "NOTE": "Essa configuração permite resolver automaticamente a conversa após um determinado período. Defina a duração e personalize a mensagem para o usuário abaixo." + "NOTE": "Essa configuração permite resolver automaticamente a conversa após um determinado período. Defina o período e personalize a mensagem para o usuário abaixo." }, "NAME": { "LABEL": "Nome da Conta", @@ -74,9 +74,9 @@ }, "AUTO_RESOLVE_DURATION": { "LABEL": "Tempo de inatividade para resolução", - "HELP": "Duração após a qual a conversa deve ser encerrada automaticamente em caso de inatividade", + "HELP": "Tempo de inatividade após o qual a conversa deve ser encerrada automaticamente", "PLACEHOLDER": "30", - "ERROR": "A duração para encerramento automático deve estar entre 10 minutos e 999 dias", + "ERROR": "O tempo decorrido para encerramento automático deve estar entre 10 minutos e 999 dias", "API": { "SUCCESS": "Configurações de resolução automática atualizadas com sucesso", "ERROR": "Falha ao atualizar as configurações de resolução automática" diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json index a49bc6b7e..bfeb05da7 100644 --- a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formulário Chat Pré", "BUSINESS_HOURS": "Horário de funcionamento", "WIDGET_BUILDER": "Construtor de Widget", - "BOT_CONFIGURATION": "Configuração do Bot" + "BOT_CONFIGURATION": "Configuração do Bot", + "CSAT": "CSAT" }, "SETTINGS": "Configurações", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Ativar caixa de coleta de e-mail", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ativar ou desativar caixa de coleta de e-mails em novas conversas", "AUTO_ASSIGNMENT": "Habilitar atribuição automática", - "ENABLE_CSAT": "Habilitar CSAT", "SENDER_NAME_SECTION": "Habilitar o Nome do Agente no E-mail", - "ENABLE_CSAT_SUB_TEXT": "Ativar/Desativar pesquisa CSAT(satisfação do cliente) após resolver uma conversa", "SENDER_NAME_SECTION_TEXT": "Ativar/Desativar exibição do nome do agente no e-mail, se estiver desativado, exibirá o nome da empresa", "ENABLE_CONTINUITY_VIA_EMAIL": "Habilitar continuidade das conversas por e-mail", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "As conversas continuarão sobre o e-mail se o endereço de e-mail de contato estiver disponível.", @@ -578,6 +577,32 @@ "LABEL": "Os visitantes devem fornecer seu nome e endereço de e-mail antes de iniciar o bate-papo" } }, + "CSAT": { + "TITLE": "Habilitar CSAT", + "SUBTITLE": "Iniciar automaticamente pesquisas de CSAT no final das conversas para entender como os clientes se sentem em relação à sua experiência de suporte. Acompanhe as tendências de satisfação e identifique áreas para melhoria ao longo do tempo.", + "DISPLAY_TYPE": { + "LABEL": "Tipo de exibição" + }, + "MESSAGE": { + "LABEL": "Mensagem", + "PLACEHOLDER": "Digite uma mensagem para mostrar aos usuários com o formulário" + }, + "SURVEY_RULE": { + "LABEL": "Regra de pesquisa", + "DESCRIPTION_PREFIX": "Enviar a pesquisa se a conversa", + "DESCRIPTION_SUFFIX": "qualquer uma das etiquetas", + "OPERATOR": { + "CONTAINS": "contém", + "DOES_NOT_CONTAINS": "não contém" + }, + "SELECT_PLACEHOLDER": "selecionar etiquetas" + }, + "NOTE": "Nota: pesquisas de CSAT são enviadas apenas uma vez por conversa", + "API": { + "SUCCESS_MESSAGE": "Configurações de CSAT atualizadas com sucesso", + "ERROR_MESSAGE": "Não foi possível atualizar as configurações do CSAT. Por favor, tente novamente mais tarde." + } + }, "BUSINESS_HOURS": { "TITLE": "Definir a sua disponibilidade", "SUBTITLE": "Defina a sua disponibilidade no widget livechat", @@ -594,7 +619,7 @@ "VALIDATION_ERROR": "Hora inicial deve ser antes de hora de fechamento.", "CHOOSE": "Selecione" }, - "ALL_DAY": "Todos os Dias" + "ALL_DAY": "O dia todo" }, "IMAP": { "TITLE": "IMAP", diff --git a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json index 10cf7790c..72e5469f7 100644 --- a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formular pre chat", "BUSINESS_HOURS": "Program de lucru", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Configurarea botului" + "BOT_CONFIGURATION": "Configurarea botului", + "CSAT": "CSAT" }, "SETTINGS": "Setări", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Caseta Activare colectare e-mail", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Caseta Activarea sau dezactivarea colectării e-mailurilor în conversația nouă", "AUTO_ASSIGNMENT": "Activare atribuire automată", - "ENABLE_CSAT": "Activați CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Activați/dezactivați sondajul CSAT (Satisfacția clienților) după rezolvarea unei conversații", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Activați continuitatea conversației prin e-mail", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversațiile vor continua prin e-mail dacă adresa de e-mail de contact este disponibilă.", @@ -578,6 +577,32 @@ "LABEL": "Vizitatorii ar trebui să furnizeze numele și adresa lor de e-mail înainte de a începe chat-ul" } }, + "CSAT": { + "TITLE": "Activați CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Mesaj", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "conține", + "DOES_NOT_CONTAINS": "nu conține" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Setați-vă disponibilitatea", "SUBTITLE": "Setați-vă disponibilitatea pe widget-ul livechat", diff --git a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json index 77b4dd06c..e63b6f407 100644 --- a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Форма, показываемая перед стартом диалога", "BUSINESS_HOURS": "Время работы", "WIDGET_BUILDER": "Конструктор виджетов", - "BOT_CONFIGURATION": "Конфигурация бота" + "BOT_CONFIGURATION": "Конфигурация бота", + "CSAT": "CSAT" }, "SETTINGS": "Настройки", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Включить ящик сбора почты", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Включение или отключение ящик для сбора почты в новой беседе", "AUTO_ASSIGNMENT": "Включить автоназначение", - "ENABLE_CSAT": "Включить CSAT", "SENDER_NAME_SECTION": "Включить имя агента в электронной почте", - "ENABLE_CSAT_SUB_TEXT": "Включить/выключить опрос CSAT(степень удовлетворенности пользователя) после завершения беседы", "SENDER_NAME_SECTION_TEXT": "Включить/выключить отображение имени Сотрудника в электронной почте, если отключено, он будет показывать бизнес-имя", "ENABLE_CONTINUITY_VIA_EMAIL": "Включить непрерывность диалогов по электронной почте", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Диалоги будут продолжаться по электронной почте, если доступен контактный адрес электронной почты.", @@ -578,6 +577,32 @@ "LABEL": "Посетители должны указать свое имя и адрес электронной почты перед началом общения" } }, + "CSAT": { + "TITLE": "Включить CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Сообщение", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "содержит", + "DOES_NOT_CONTAINS": "не содержит" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Настройте ваши рабочие часы", "SUBTITLE": "Настройте ваши рабочие часы для общения через виджет на сайте", diff --git a/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json index 8c0fe994f..b38e8ed86 100644 --- a/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json index 6c5ae8346..dac2f9a93 100644 --- a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Otváracie hodiny", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Nastavenia", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Pred začatím chatu by mali návštevníci uviesť svoje meno a e-mailovú adresu" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Správa", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Nastavte svoju dostupnosť", "SUBTITLE": "Nastavenie dostupnosti na widgete livechatu", diff --git a/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json index 70ed012f6..b101293be 100644 --- a/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Sporočilo", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "vsebuje", + "DOES_NOT_CONTAINS": "ne vsebuje" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json index 5e63aa8e9..a0ab1c84e 100644 --- a/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json index 444fc6645..9ede90e66 100644 --- a/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Formular pre ćaskanja", "BUSINESS_HOURS": "Radno vreme", "WIDGET_BUILDER": "Izgrađivač vidžeta", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "Izveštaj o zadovoljstvu" }, "SETTINGS": "Podešavanja", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Omogući polje za prikupljanje e-pošte", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Omogući ili onemogući polje za prikupljanje e-pošte za novi razgovor", "AUTO_ASSIGNMENT": "Omogući automatsko dodeljivanje", - "ENABLE_CSAT": "Omogući ocenu zadovoljstva korisnika", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Omogući/onemogući upitnik o zadovoljstvu korisnika nakon rešavanja razgovora", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Omogući nastavljanje razgovora putem e-pošte", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Razgovori će se nastaviti putem e-pošte ako je dostupna adresa e-pošte kontakta.", @@ -578,6 +577,32 @@ "LABEL": "Posetioci bi trebali da dostave njihovo ime i adresu e-pošte pre započinjanja ćaskanja" } }, + "CSAT": { + "TITLE": "Omogući ocenu zadovoljstva korisnika", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Poruka", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "sadrži", + "DOES_NOT_CONTAINS": "ne sadrži" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Podesite vašu dostupnost", "SUBTITLE": "Podesite vašu dostupnost na vidžetu za uživo razgovor", diff --git a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json index e4c48d7a3..7d3706af6 100644 --- a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Förchattformulär", "BUSINESS_HOURS": "Öppettider", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Inställningar", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Aktivera insamlingsbox för e-post", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktivera eller inaktivera insamlingsbox för e-post på ny konversation", "AUTO_ASSIGNMENT": "Aktivera automatisk tilldelning", - "ENABLE_CSAT": "Aktivera CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Aktivera/inaktivera CSAT(kundnöjdhet) undersökning efter att ha löst ett samtal", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Besökare bör uppge sitt namn och sin e-postadress innan de startar chatten" } }, + "CSAT": { + "TITLE": "Aktivera CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Meddelande", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Ställ in din tillgänglighet", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json index 7b8b6526b..c9774a8c2 100644 --- a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "அமைப்புகள்", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "தானாக ஒதுக்கீட்டை இயக்கு", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json index 23f6640b1..ad80df533 100644 --- a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "แบบสอบถามก่อนแชท", "BUSINESS_HOURS": "เวลาทำการ", "WIDGET_BUILDER": "เครื่องมือสร้าง Widget", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "ตั้งค่า", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "เปิดใช้งานกล่องรวมอีเมล", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "เปิดหรือปิดการใช้งานกล่องรวมอีเมลสำหรับการสนทนาใหม่", "AUTO_ASSIGNMENT": "เปิดการมอบหมายงานอัตโนมัติ", - "ENABLE_CSAT": "เปิด CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "เปิดหรือปิด CSAT(แบบสอบถามความพีงพอใจลูกค้า) หลังจากเสร็จสิ้นการสนทนา", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "เปิดให้มีการสนทนาต่อทางอีเมลได้", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "การสนทนาจะสามารถดำเนินการต่อผ่านทางอีเมลได้ หากลูกค้าให้อีเมลไว้", @@ -578,6 +577,32 @@ "LABEL": "ลูกค้าควรให้ชื่อและอีเมลก่อนเริ่มสนทนา" } }, + "CSAT": { + "TITLE": "เปิด CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "ข้อความ", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "มี", + "DOES_NOT_CONTAINS": "ไม่มี" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "ตั้งค่าความพร้อมในการให้บริการ", "SUBTITLE": "ตั้งค่าความพร้อมในการให้บริการของคุณบน livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json index 5716e050c..cc0fe4b33 100644 --- a/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json index 5935cdf5b..eb08fec89 100644 --- a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Sohbet Öncesi Form", "BUSINESS_HOURS": "İş Saatleri", "WIDGET_BUILDER": "Widget Oluşturucu", - "BOT_CONFIGURATION": "Bot Yapılandırma" + "BOT_CONFIGURATION": "Bot Yapılandırma", + "CSAT": "CSAT" }, "SETTINGS": "Ayarlar", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "E-posta toplama kutusunu etkinleştir", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Yeni konuşmalarda e-posta toplama kutusunu etkinleştir veya devre dışı bırak", "AUTO_ASSIGNMENT": "Otomatik atamayı etkinleştir", - "ENABLE_CSAT": "CSAT'yi etkinleştir", "SENDER_NAME_SECTION": "E-postada Ajan Adını Etkinleştir", - "ENABLE_CSAT_SUB_TEXT": "Bir konuşma çözüldükten sonra Müşteri Memnuniyeti Anketi (CSAT) etkinleştir/devre dışı bırak", "SENDER_NAME_SECTION_TEXT": "E-postada Ajanın adını göstermeyi/Devre dışı bırakmayı etkinleştirin, devre dışı bırakıldığında iş adını gösterir", "ENABLE_CONTINUITY_VIA_EMAIL": "E-posta aracılığıyla konuşma sürekliliğini etkinleştir", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "E-posta adresi mevcut ise konuşmalar e-posta aracılığıyla devam eder.", @@ -578,6 +577,32 @@ "LABEL": "Ziyaretçilerin sohbeti başlamadan önce ad ve e-posta adresi sağlaması gerekmektedir" } }, + "CSAT": { + "TITLE": "CSAT'yi etkinleştir", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Mesaj", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "i̇çerir", + "DOES_NOT_CONTAINS": "i̇çermez" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Uygunluk Durumunuzu Ayarlayın", "SUBTITLE": "Canlı sohbet widget'ınızda uygunluk durumunuzu ayarlayın", diff --git a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json index 52722fceb..5cb66640f 100644 --- a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Форма, що показується перед стартом діалогу", "BUSINESS_HOURS": "Робочий час", "WIDGET_BUILDER": "Конструктор віджетів", - "BOT_CONFIGURATION": "Налаштування бота" + "BOT_CONFIGURATION": "Налаштування бота", + "CSAT": "CSAT" }, "SETTINGS": "Налаштування", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Включити збір електронної пошти", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Увімкнути або вимкнути ящик збору повідомлень в новій розмові", "AUTO_ASSIGNMENT": "Увімкнути автопризначення", - "ENABLE_CSAT": "Увімкнути CSAT", "SENDER_NAME_SECTION": "Увімкнути ім'я співробітника в електронній пошті", - "ENABLE_CSAT_SUB_TEXT": "Увімкнути/Вимкнути опитування CSAT(Задоволення клієнтів) після вирішення розмови", "SENDER_NAME_SECTION_TEXT": "Увімкнути/Вимкнути показ імені співробітника в електронній пошті, якщо це вимкнено, то буде відображатися бізнес-ім'я", "ENABLE_CONTINUITY_VIA_EMAIL": "Увімкнути безперервність розмови через електронну пошту", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Розмови продовжуватимуться через електронну пошту, якщо доступна контактна адреса.", @@ -578,6 +577,32 @@ "LABEL": "Відвідувачі повинні надати своє ім'я та адресу електронної пошти перед початком чату" } }, + "CSAT": { + "TITLE": "Увімкнути CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Текст повідомлення", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "містить", + "DOES_NOT_CONTAINS": "не містить" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Встановіть доступність", "SUBTITLE": "Встановіть доступність на вашому віджеті", diff --git a/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json index 153ab08ab..750eb5be6 100644 --- a/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json index d401649d6..037c8d764 100644 --- a/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "Bot Configuration" + "BOT_CONFIGURATION": "Bot Configuration", + "CSAT": "CSAT" }, "SETTINGS": "Settings", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Enable auto assignment", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Message", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "contains", + "DOES_NOT_CONTAINS": "does not contain" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", diff --git a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json index 46ba85a36..706be5e28 100644 --- a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Biểu mẫu trước khi trò chuyện", "BUSINESS_HOURS": "Giờ làm việc", "WIDGET_BUILDER": "Trình tạo widget", - "BOT_CONFIGURATION": "Cấu hình Bot" + "BOT_CONFIGURATION": "Cấu hình Bot", + "CSAT": "CSAT" }, "SETTINGS": "Cài đặt", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Bật hộp thu thập email", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Bật hoặc tắt hộp thu thập email trên cuộc trò chuyện mới", "AUTO_ASSIGNMENT": "Bật tự động chuyển nhượng", - "ENABLE_CSAT": "Bật chỉ số đo lường sự hài lòng khách hàng", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Bật / Tắt khảo sát CSAT (Mức độ hài lòng của khách hàng) sau khi giải quyết cuộc trò chuyện", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Bật tiếp tục cuộc trò chuyện qua email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Cuộc trò chuyện sẽ tiếp tục qua email nếu có địa chỉ email liên lạc.", @@ -578,6 +577,32 @@ "LABEL": "Khách truy cập nên cung cấp tên và địa chỉ email của họ trước khi bắt đầu trò chuyện" } }, + "CSAT": { + "TITLE": "Bật chỉ số đo lường sự hài lòng khách hàng", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "Tin nhắn", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "chứa", + "DOES_NOT_CONTAINS": "không bao gồm" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "Đặt tính khả dụng của bạn", "SUBTITLE": "Đặt tính khả dụng của bạn trên tiện ích trò chuyện trực tiếp", diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json index 6312ba5af..7c35e55fe 100644 --- a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "预聊天表单", "BUSINESS_HOURS": "工作时间", "WIDGET_BUILDER": "小部件生成器", - "BOT_CONFIGURATION": "机器人配置" + "BOT_CONFIGURATION": "机器人配置", + "CSAT": "客户满意度" }, "SETTINGS": "设置", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "启用电子邮件收集框", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "在新对话中启用或禁用电子邮件收集框", "AUTO_ASSIGNMENT": "启用自动分配", - "ENABLE_CSAT": "启用CSAT", "SENDER_NAME_SECTION": "在电子邮件中启用代理名称", - "ENABLE_CSAT_SUB_TEXT": "在解决对话后启用/禁用CSAT（客户满意度）调查", "SENDER_NAME_SECTION_TEXT": "启用/禁用在电子邮件中显示代理名称，如果禁用，将显示业务名称", "ENABLE_CONTINUITY_VIA_EMAIL": "通过电子邮件启用对话连续性", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "如果有联系人的电子邮件地址，对话将会继续在电子邮件中进行。", @@ -578,6 +577,32 @@ "LABEL": "访客在开始聊天前应提供他们的姓名和电子邮件地址" } }, + "CSAT": { + "TITLE": "启用CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "消息", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "包含", + "DOES_NOT_CONTAINS": "不包含" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "设置您的可用性", "SUBTITLE": "在您的实时聊天小部件上设置您的可用性", diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json index 96a9598b0..0490d2aa8 100644 --- a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json +++ b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json @@ -481,7 +481,8 @@ "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "服務時間", "WIDGET_BUILDER": "Widget Builder", - "BOT_CONFIGURATION": "增機器人設定" + "BOT_CONFIGURATION": "增機器人設定", + "CSAT": "顧客滿意度得分(CSAT)" }, "SETTINGS": "設定", "FEATURES": { @@ -502,9 +503,7 @@ "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "啟用自動分配", - "ENABLE_CSAT": "Enable CSAT", "SENDER_NAME_SECTION": "Enable Agent Name in Email", - "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", @@ -578,6 +577,32 @@ "LABEL": "Visitors should provide their name and email address before starting the chat" } }, + "CSAT": { + "TITLE": "Enable CSAT", + "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.", + "DISPLAY_TYPE": { + "LABEL": "Display type" + }, + "MESSAGE": { + "LABEL": "訊息", + "PLACEHOLDER": "Please enter a message to show users with the form" + }, + "SURVEY_RULE": { + "LABEL": "Survey rule", + "DESCRIPTION_PREFIX": "Send the survey if the conversation", + "DESCRIPTION_SUFFIX": "any of the labels", + "OPERATOR": { + "CONTAINS": "包含", + "DOES_NOT_CONTAINS": "不包含" + }, + "SELECT_PLACEHOLDER": "select labels" + }, + "NOTE": "Note: CSAT surveys are sent only once per conversation", + "API": { + "SUCCESS_MESSAGE": "CSAT settings updated successfully", + "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later." + } + }, "BUSINESS_HOURS": { "TITLE": "設定你的服務時間", "SUBTITLE": "為你的 livechat 小工具設定服務時間", diff --git a/config/locales/am.yml b/config/locales/am.yml index 1e06aebde..4cc42a9dc 100644 --- a/config/locales/am.yml +++ b/config/locales/am.yml @@ -132,6 +132,8 @@ am: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ am: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/ar.yml b/config/locales/ar.yml index 1394d927c..5006a675a 100644 --- a/config/locales/ar.yml +++ b/config/locales/ar.yml @@ -132,6 +132,8 @@ ar: attachment: 'المرفقات' no_content: 'لا يوجد محتوى' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: 'أشار %{story_sender} إليك في القصة: ' instagram_deleted_story_content: هذه القصة لم تعد متاحة. @@ -139,6 +141,9 @@ ar: delivery_status: error_code: 'رمز الخطأ: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'تم تحديث حالة المحادثة لـ"مغلقة" بواسطة %{user_name}' contact_resolved: 'تم حل المحادثة بواسطة %{contact_name}' diff --git a/config/locales/az.yml b/config/locales/az.yml index 2375edafb..6880539e4 100644 --- a/config/locales/az.yml +++ b/config/locales/az.yml @@ -132,6 +132,8 @@ az: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ az: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/bg.yml b/config/locales/bg.yml index 18fca0c3b..f51cee634 100644 --- a/config/locales/bg.yml +++ b/config/locales/bg.yml @@ -132,6 +132,8 @@ bg: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ bg: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/ca.yml b/config/locales/ca.yml index 25fdecfe1..040671ea3 100644 --- a/config/locales/ca.yml +++ b/config/locales/ca.yml @@ -132,6 +132,8 @@ ca: attachment: 'Adjunt' no_content: 'Sense contingut' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} t''ha mencionat a la història: ' instagram_deleted_story_content: Aquesta història ja no està disponible. @@ -139,6 +141,9 @@ ca: delivery_status: error_code: 'Codi d''error: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'La conversa va ser marcada com resolta per %{user_name}' contact_resolved: 'La conversa va ser resolta per %{contact_name}' diff --git a/config/locales/cs.yml b/config/locales/cs.yml index 890aefe25..679fb4094 100644 --- a/config/locales/cs.yml +++ b/config/locales/cs.yml @@ -132,6 +132,8 @@ cs: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ cs: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Konverzace byla vyřešena uživatelem %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/da.yml b/config/locales/da.yml index 0b03be9f6..1e694f673 100644 --- a/config/locales/da.yml +++ b/config/locales/da.yml @@ -132,6 +132,8 @@ da: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} nævnte dig i historien: ' instagram_deleted_story_content: Denne historie er ikke længere tilgængelig. @@ -139,6 +141,9 @@ da: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Samtalen blev markeret som løst af %{user_name}' contact_resolved: 'Samtalen blev løst af %{contact_name}' diff --git a/config/locales/de.yml b/config/locales/de.yml index 584092e32..5d7126947 100644 --- a/config/locales/de.yml +++ b/config/locales/de.yml @@ -132,6 +132,8 @@ de: attachment: 'Anhang' no_content: 'Kein Inhalt' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} erwähnte sie in der Geschichte: ' instagram_deleted_story_content: Diese Geschichte ist nicht mehr verfügbar. @@ -139,6 +141,9 @@ de: delivery_status: error_code: 'Fehlercode: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Das Gespräch wurde von %{user_name} gelöst' contact_resolved: 'Konversation wurde von %{contact_name} gelöst' diff --git a/config/locales/el.yml b/config/locales/el.yml index 53e2828f5..c02723175 100644 --- a/config/locales/el.yml +++ b/config/locales/el.yml @@ -132,6 +132,8 @@ el: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: 'Ο %{story_sender} σας ανέφερε στην ιστορία: ' instagram_deleted_story_content: Η ιστορία δεν είναι πλέον διαθέσιμη. @@ -139,6 +141,9 @@ el: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Η συνομιλία έχει επιλυθεί από τον %{user_name}' contact_resolved: 'Η συνομιλία επιλύθηκε από τον %{contact_name}' diff --git a/config/locales/es.yml b/config/locales/es.yml index 74dbc5c6a..22c216497 100644 --- a/config/locales/es.yml +++ b/config/locales/es.yml @@ -132,6 +132,8 @@ es: attachment: 'Adjunto' no_content: 'Sin contenido' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} te mencionó en la historia: ' instagram_deleted_story_content: Esta historia ya no está disponible. @@ -139,6 +141,9 @@ es: delivery_status: error_code: 'Código de error: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'La conversación fue marcada por %{user_name}' contact_resolved: 'Conversación fue resuelta por %{contact_name}' diff --git a/config/locales/fa.yml b/config/locales/fa.yml index 1f20e4e13..7bdab157e 100644 --- a/config/locales/fa.yml +++ b/config/locales/fa.yml @@ -132,6 +132,8 @@ fa: attachment: 'پیوست' no_content: 'فاقد محتوا' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} در داستان به شما اشاره کرده: ' instagram_deleted_story_content: این داستان دیگر در دسترس نیست. @@ -139,6 +141,9 @@ fa: delivery_status: error_code: 'کد خطا " %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'مکالمه توسط ایجنت %{user_name} حل شده، اعلام شده بود' contact_resolved: 'گفتگو توسط %{contact_name} حل شد' diff --git a/config/locales/fi.yml b/config/locales/fi.yml index 34afde79b..2500e52f1 100644 --- a/config/locales/fi.yml +++ b/config/locales/fi.yml @@ -132,6 +132,8 @@ fi: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ fi: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: '%{user_name} merkitsi keskustelun ratkaistuksi' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/fr.yml b/config/locales/fr.yml index 7994df163..6ed711159 100644 --- a/config/locales/fr.yml +++ b/config/locales/fr.yml @@ -132,6 +132,8 @@ fr: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} vous a mentionné dans la story: ' instagram_deleted_story_content: Cette Story n'est plus disponible. @@ -139,6 +141,9 @@ fr: delivery_status: error_code: 'Code d''erreur : %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'La conversation a été marquée résolue par %{user_name}' contact_resolved: 'La conversation a été résolue par %{contact_name}' diff --git a/config/locales/he.yml b/config/locales/he.yml index fb0eba4e8..0c262657e 100644 --- a/config/locales/he.yml +++ b/config/locales/he.yml @@ -132,6 +132,8 @@ he: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ he: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'השיחה סומנה כפתורה על ידי %{user_name}' contact_resolved: 'השיחה נפתרה על ידי %{contact_name}' diff --git a/config/locales/hi.yml b/config/locales/hi.yml index 5cd91f77f..c5188bcdd 100644 --- a/config/locales/hi.yml +++ b/config/locales/hi.yml @@ -132,6 +132,8 @@ hi: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ hi: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/hr.yml b/config/locales/hr.yml index 45bda80be..de6d9ce19 100644 --- a/config/locales/hr.yml +++ b/config/locales/hr.yml @@ -132,6 +132,8 @@ hr: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ hr: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/hu.yml b/config/locales/hu.yml index 7b9ce93a2..11836274c 100644 --- a/config/locales/hu.yml +++ b/config/locales/hu.yml @@ -132,6 +132,8 @@ hu: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} megemlített egy storyban: ' instagram_deleted_story_content: Ez a story már nem érhető el. @@ -139,6 +141,9 @@ hu: delivery_status: error_code: 'Hibakód: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'A beszélgetést lezárta %{user_name}' contact_resolved: 'A beszélgetést megoldottra állította: %{contact_name}' diff --git a/config/locales/hy.yml b/config/locales/hy.yml index cd4dcb783..366767c00 100644 --- a/config/locales/hy.yml +++ b/config/locales/hy.yml @@ -132,6 +132,8 @@ hy: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ hy: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/id.yml b/config/locales/id.yml index 89dce8175..3415eb77d 100644 --- a/config/locales/id.yml +++ b/config/locales/id.yml @@ -132,6 +132,8 @@ id: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} menyebutmu dalam story: ' instagram_deleted_story_content: Story ini tidak lagi tersedia. @@ -139,6 +141,9 @@ id: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Percakapan ditandai selesai oleh %{user_name}' contact_resolved: 'Percakapan diselesaikan oleh %{contact_name}' diff --git a/config/locales/is.yml b/config/locales/is.yml index a234cf915..cecf1847c 100644 --- a/config/locales/is.yml +++ b/config/locales/is.yml @@ -132,6 +132,8 @@ is: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} minntist á þig í sögunni: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ is: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Samtal var merkt sem leyst af %{user_name}' contact_resolved: 'Samtal var leyst af %{contact_name}' diff --git a/config/locales/it.yml b/config/locales/it.yml index c1cf9aa08..9900d2dba 100644 --- a/config/locales/it.yml +++ b/config/locales/it.yml @@ -132,6 +132,8 @@ it: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} ti ha menzionato nella storia: ' instagram_deleted_story_content: Questa storia non è più disponibile. @@ -139,6 +141,9 @@ it: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'La conversazione è stata contrassegnata come risolta da %{user_name}' contact_resolved: 'La conversazione è stata risolta da %{contact_name}' diff --git a/config/locales/ja.yml b/config/locales/ja.yml index 82ff3adf1..9eac026d3 100644 --- a/config/locales/ja.yml +++ b/config/locales/ja.yml @@ -132,6 +132,8 @@ ja: attachment: '添付ファイル' no_content: 'コンテンツなし' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} さんがストーリーであなたについて言及しました: ' instagram_deleted_story_content: このストーリーはもう利用できません。 @@ -139,6 +141,9 @@ ja: delivery_status: error_code: 'エラーコード: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: '%{user_name} によって会話は解決済みになりました' contact_resolved: '%{contact_name} によって会話が解決されました' diff --git a/config/locales/ka.yml b/config/locales/ka.yml index ad0cd5159..9bda03fc5 100644 --- a/config/locales/ka.yml +++ b/config/locales/ka.yml @@ -132,6 +132,8 @@ ka: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ ka: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/ko.yml b/config/locales/ko.yml index 42417b179..547c5b7ed 100644 --- a/config/locales/ko.yml +++ b/config/locales/ko.yml @@ -132,6 +132,8 @@ ko: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ ko: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/lt.yml b/config/locales/lt.yml index 00de10987..0c9f0b051 100644 --- a/config/locales/lt.yml +++ b/config/locales/lt.yml @@ -132,6 +132,8 @@ lt: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} paminėjo jus pasakojime: ' instagram_deleted_story_content: Šis pasakojimas nebepasiekiamas. @@ -139,6 +141,9 @@ lt: delivery_status: error_code: 'Klaidos kodas: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Pokalbį pažymėjo %{user_name} kaip baigtą' contact_resolved: 'Pokalbį užbaigė %{contact_name}' diff --git a/config/locales/lv.yml b/config/locales/lv.yml index 3588f491c..a41e2f593 100644 --- a/config/locales/lv.yml +++ b/config/locales/lv.yml @@ -132,6 +132,8 @@ lv: attachment: 'Pielikums' no_content: 'Nav satura' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} pieminēja jūs stāstā: ' instagram_deleted_story_content: Šis stāsts vairs nav pieejams. @@ -139,6 +141,9 @@ lv: delivery_status: error_code: 'Kļūdas kods: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: '%{user_name} sarunu atzīmēja kā atrisinātu' contact_resolved: '%{contact_name} atrisināja sarunu' diff --git a/config/locales/ml.yml b/config/locales/ml.yml index 676cf8624..d7621c8ba 100644 --- a/config/locales/ml.yml +++ b/config/locales/ml.yml @@ -132,6 +132,8 @@ ml: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ ml: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'സംഭാഷണം %{user_name} പരിഹരിച്ചതായി അടയാളപ്പെടുത്തി' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/ms.yml b/config/locales/ms.yml index d471144b5..dbb936e52 100644 --- a/config/locales/ms.yml +++ b/config/locales/ms.yml @@ -132,6 +132,8 @@ ms: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ ms: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/ne.yml b/config/locales/ne.yml index 664cb7cb1..93b4466cc 100644 --- a/config/locales/ne.yml +++ b/config/locales/ne.yml @@ -132,6 +132,8 @@ ne: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ ne: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/nl.yml b/config/locales/nl.yml index c5c937fc3..de586e765 100644 --- a/config/locales/nl.yml +++ b/config/locales/nl.yml @@ -132,6 +132,8 @@ nl: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} heeft je genoemd in het verhaal: ' instagram_deleted_story_content: Dit verhaal is niet meer beschikbaar. @@ -139,6 +141,9 @@ nl: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Gesprek werd gemarkeerd door %{user_name}' contact_resolved: 'Gesprek werd opgelost door %{contact_name}' diff --git a/config/locales/no.yml b/config/locales/no.yml index ef2327236..e2820c751 100644 --- a/config/locales/no.yml +++ b/config/locales/no.yml @@ -132,6 +132,8 @@ attachment: 'Vedlegg' no_content: 'Ingen innhold' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} nevnte deg i historien: ' instagram_deleted_story_content: Denne historien er ikke lenger tilgjengelig. @@ -139,6 +141,9 @@ delivery_status: error_code: 'Feilkode: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Samtale ble løst av %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/pl.yml b/config/locales/pl.yml index 4d3878d45..1fbdb0fa5 100644 --- a/config/locales/pl.yml +++ b/config/locales/pl.yml @@ -132,6 +132,8 @@ pl: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} wspomniał o Tobie w historii: ' instagram_deleted_story_content: Ta historia już nie jest dostępna. @@ -139,6 +141,9 @@ pl: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Rozmowa została oznaczona przez %{user_name}' contact_resolved: 'Rozmowa została rozwiązana przez %{contact_name}' diff --git a/config/locales/pt.yml b/config/locales/pt.yml index fe2286502..a6b040590 100644 --- a/config/locales/pt.yml +++ b/config/locales/pt.yml @@ -132,6 +132,8 @@ pt: attachment: 'Anexo' no_content: 'Sem conteúdo' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mencionou você na história: ' instagram_deleted_story_content: Esta história já não está disponível. @@ -139,6 +141,9 @@ pt: delivery_status: error_code: 'Código de erro: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversa foi marcada como resolvida por %{user_name}' contact_resolved: 'Conversa foi resolvida por %{contact_name}' diff --git a/config/locales/pt_BR.yml b/config/locales/pt_BR.yml index 70104ee37..22215511c 100644 --- a/config/locales/pt_BR.yml +++ b/config/locales/pt_BR.yml @@ -142,7 +142,7 @@ pt_BR: error_code: 'Código de erro: %{error_code}' activity: captain: - resolved: 'A conversa foi marcada como resolvida por %{user_name} devido à inatividade' + resolved: 'A conversa foi marcada como resolvida por %{user_name} por inatividade' open: 'A conversa foi marcada como aberta por %{user_name}' status: resolved: 'Conversa foi marcada como resolvida por %{user_name}' diff --git a/config/locales/ro.yml b/config/locales/ro.yml index 48e03ea29..4b58d0e1d 100644 --- a/config/locales/ro.yml +++ b/config/locales/ro.yml @@ -132,6 +132,8 @@ ro: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} menționat în poveste: ' instagram_deleted_story_content: Această poveste nu mai este disponibilă. @@ -139,6 +141,9 @@ ro: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversația a fost marcată de %{user_name}' contact_resolved: 'Conversația a fost rezolvată de %{contact_name}' diff --git a/config/locales/ru.yml b/config/locales/ru.yml index f219e75c6..b91b036e8 100644 --- a/config/locales/ru.yml +++ b/config/locales/ru.yml @@ -132,6 +132,8 @@ ru: attachment: 'Вложение' no_content: 'Нет содержимого' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} упомянул Вас в истории: ' instagram_deleted_story_content: Эта история больше недоступна. @@ -139,6 +141,9 @@ ru: delivery_status: error_code: 'Код ошибки: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: '%{user_name} завершил диалог' contact_resolved: 'Разговор был закрыт %{contact_name}' diff --git a/config/locales/sh.yml b/config/locales/sh.yml index cdfb561c5..967b5840d 100644 --- a/config/locales/sh.yml +++ b/config/locales/sh.yml @@ -132,6 +132,8 @@ sh: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ sh: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/sk.yml b/config/locales/sk.yml index ff7de2de9..71a54c135 100644 --- a/config/locales/sk.yml +++ b/config/locales/sk.yml @@ -132,6 +132,8 @@ sk: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ sk: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/sl.yml b/config/locales/sl.yml index 3d9d9746c..f040afbc1 100644 --- a/config/locales/sl.yml +++ b/config/locales/sl.yml @@ -132,6 +132,8 @@ sl: attachment: 'Priponka' no_content: 'Ni vsebine' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} vas je omenil v zgodbi: ' instagram_deleted_story_content: Ta zgodba ni več na voljo. @@ -139,6 +141,9 @@ sl: delivery_status: error_code: 'Koda napake: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: '%{user_name} je pogovor označil za rešenega' contact_resolved: 'Pogovor je razrešil %{contact_name}' diff --git a/config/locales/sq.yml b/config/locales/sq.yml index d8e0cc689..7f5466eee 100644 --- a/config/locales/sq.yml +++ b/config/locales/sq.yml @@ -132,6 +132,8 @@ sq: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ sq: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/sr.yml b/config/locales/sr.yml index 30c0a8f63..32c33a279 100644 --- a/config/locales/sr.yml +++ b/config/locales/sr.yml @@ -132,6 +132,8 @@ sr-Latn: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} vas je pomenuo u priči: ' instagram_deleted_story_content: Ova priča više nije dostupna. @@ -139,6 +141,9 @@ sr-Latn: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Razgovor je označen kao rešen od strane %{user_name}' contact_resolved: 'Razgovor je rešen od strane %{contact_name}' diff --git a/config/locales/sv.yml b/config/locales/sv.yml index 3cb09f24e..944d9fa99 100644 --- a/config/locales/sv.yml +++ b/config/locales/sv.yml @@ -132,6 +132,8 @@ sv: attachment: 'Bilaga' no_content: 'Inget innehåll' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ sv: delivery_status: error_code: 'Felkod: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Konversationen har markerats som löst av %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/ta.yml b/config/locales/ta.yml index 0f2fb6b40..dcd0b947f 100644 --- a/config/locales/ta.yml +++ b/config/locales/ta.yml @@ -132,6 +132,8 @@ ta: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ ta: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'உரையாடலுக்கு %{user_name} தீர்வு வழங்கியுள்ளார்' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/th.yml b/config/locales/th.yml index d5b9d9ab3..1a8def1e7 100644 --- a/config/locales/th.yml +++ b/config/locales/th.yml @@ -132,6 +132,8 @@ th: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ th: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/tl.yml b/config/locales/tl.yml index 11a71c04f..102cb8461 100644 --- a/config/locales/tl.yml +++ b/config/locales/tl.yml @@ -132,6 +132,8 @@ tl: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ tl: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/tr.yml b/config/locales/tr.yml index 27fc93e35..d27ab3123 100644 --- a/config/locales/tr.yml +++ b/config/locales/tr.yml @@ -132,6 +132,8 @@ tr: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} hikayesinde senden bahsetti: ' instagram_deleted_story_content: Bu hikaye artık mevcut değil. @@ -139,6 +141,9 @@ tr: delivery_status: error_code: 'Hata kodu: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Konuşma %{user_name} tarafından çözümlendi olarak işaretlendi' contact_resolved: 'Konuşma %{contact_name} tarafından çözümlendi olarak işaretlendi' diff --git a/config/locales/uk.yml b/config/locales/uk.yml index 999508e12..211d11f2c 100644 --- a/config/locales/uk.yml +++ b/config/locales/uk.yml @@ -132,6 +132,8 @@ uk: attachment: 'Вкладення' no_content: 'Немає вмісту' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} згадав вас у сторіс: ' instagram_deleted_story_content: Ця історія більше не доступна. @@ -139,6 +141,9 @@ uk: delivery_status: error_code: 'Код помилки: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Розмова була відмічена як вирішена %{user_name}' contact_resolved: 'Діалог був закритий %{contact_name}' diff --git a/config/locales/ur.yml b/config/locales/ur.yml index 6da50915c..3b1c2dceb 100644 --- a/config/locales/ur.yml +++ b/config/locales/ur.yml @@ -132,6 +132,8 @@ ur: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ ur: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/ur_IN.yml b/config/locales/ur_IN.yml index 75316ea8b..c139fe327 100644 --- a/config/locales/ur_IN.yml +++ b/config/locales/ur_IN.yml @@ -132,6 +132,8 @@ ur: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ ur: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Conversation was marked resolved by %{user_name}' contact_resolved: 'Conversation was resolved by %{contact_name}' diff --git a/config/locales/vi.yml b/config/locales/vi.yml index 56c36eb37..15dd53c0d 100644 --- a/config/locales/vi.yml +++ b/config/locales/vi.yml @@ -132,6 +132,8 @@ vi: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} đã đề cập đến bạn trong hội thoại: ' instagram_deleted_story_content: Hội thoại này không còn nữa. @@ -139,6 +141,9 @@ vi: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: 'Cuộc trò chuyện được đánh dấu là đã giải quyết bởi %{user_name}' contact_resolved: 'Hội thoại đã được giải quyết bởi %{contact_name}' diff --git a/config/locales/zh_CN.yml b/config/locales/zh_CN.yml index 7173af8c3..4a6be15c2 100644 --- a/config/locales/zh_CN.yml +++ b/config/locales/zh_CN.yml @@ -132,6 +132,8 @@ zh_CN: attachment: '附件' no_content: '无内容' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} 会话中提到了你: ' instagram_deleted_story_content: 本信息不存在 @@ -139,6 +141,9 @@ zh_CN: delivery_status: error_code: '错误代码: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: '对话被标记由 %{user_name} 解决' contact_resolved: '对话被 %{contact_name} 重新打开' diff --git a/config/locales/zh_TW.yml b/config/locales/zh_TW.yml index b76f8926a..9a248dc4b 100644 --- a/config/locales/zh_TW.yml +++ b/config/locales/zh_TW.yml @@ -132,6 +132,8 @@ zh_TW: attachment: 'Attachment' no_content: 'No content' conversations: + captain: + handoff: 'Transferring to another agent for further assistance.' messages: instagram_story_content: '%{story_sender} mentioned you in the story: ' instagram_deleted_story_content: This story is no longer available. @@ -139,6 +141,9 @@ zh_TW: delivery_status: error_code: 'Error code: %{error_code}' activity: + captain: + resolved: 'Conversation was marked resolved by %{user_name} due to inactivity' + open: 'Conversation was marked open by %{user_name}' status: resolved: '被%{user_name}標記的對話已解決。' contact_resolved: 'Conversation was resolved by %{contact_name}'