chore: Add open conversation option (#11828)

Added conversation_status, assignee_id, team_id, and priority to the
message_created event to allow users to build automations based on
conversation details. Also introduced a new open_conversation action.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

spec/services/action_service_spec.rb

@@ -14,6 +14,17 @@ describe ActionService do
     end
   end
 
+  describe '#open_conversation' do
+    let(:conversation) { create(:conversation, status: :resolved) }
+    let(:action_service) { described_class.new(conversation) }
+
+    it 'opens the conversation' do
+      expect(conversation.status).to eq('resolved')
+      action_service.open_conversation(nil)
+      expect(conversation.reload.status).to eq('open')
+    end
+  end
+
   describe '#change_priority' do
     let(:conversation) { create(:conversation) }
     let(:action_service) { described_class.new(conversation) }

spec/services/automation_rules/conditions_filter_service_spec.rb

@@ -110,6 +110,29 @@ RSpec.describe AutomationRules::ConditionsFilterService do
           expect(described_class.new(rule, conversation, { message: message, changed_attributes: {} }).perform).to be(false)
         end
       end
+
+      context 'when filtering messages based on conversation attributes' do
+        let(:conversation) { create(:conversation, account: account, status: :open, priority: :high) }
+        let(:message) do
+          create(:message, account: account, conversation: conversation, content: 'Test message',
+                           inbox: conversation.inbox, message_type: :incoming)
+        end
+
+        it 'will return true when conversation status matches' do
+          rule.update(conditions: [{ 'values': ['open'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }])
+          expect(described_class.new(rule, conversation, { message: message, changed_attributes: {} }).perform).to be(true)
+        end
+
+        it 'will return false when conversation status does not match' do
+          rule.update(conditions: [{ 'values': ['resolved'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }])
+          expect(described_class.new(rule, conversation, { message: message, changed_attributes: {} }).perform).to be(false)
+        end
+
+        it 'will return true when conversation priority matches' do
+          rule.update(conditions: [{ 'values': ['high'], 'attribute_key': 'priority', 'query_operator': nil, 'filter_operator': 'equal_to' }])
+          expect(described_class.new(rule, conversation, { message: message, changed_attributes: {} }).perform).to be(true)
+        end
+      end
     end
   end
 end