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chore: Add open conversation option (#11828)

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Added conversation_status, assignee_id, team_id, and priority to the
message_created event to allow users to build automations based on
conversation details. Also introduced a new open_conversation action.

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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Pranav
2025-07-01 21:31:50 -07:00
committed by GitHub
parent 20dc4f169c
commit ef591f848a
8 changed files with 85 additions and 3 deletions
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app/models/automation_rule.rb
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@@ -41,7 +41,7 @@ class AutomationRule < ApplicationRecord
def actions_attributes
%w[send_message add_label remove_label send_email_to_team assign_team assign_agent send_webhook_event mute_conversation
send_attachment change_status resolve_conversation snooze_conversation change_priority send_email_transcript].freeze
send_attachment change_status resolve_conversation open_conversation snooze_conversation change_priority send_email_transcript].freeze
end
def file_base_data