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chore: Add open conversation option (#11828)

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Added conversation_status, assignee_id, team_id, and priority to the
message_created event to allow users to build automations based on
conversation details. Also introduced a new open_conversation action.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Pranav
2025-07-01 21:31:50 -07:00
committed by GitHub
parent 20dc4f169c
commit ef591f848a
8 changed files with 85 additions and 3 deletions
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1
app/javascript/dashboard/helper/validations.js
View File

@@ -126,6 +126,7 @@ const validateSingleAction = action => {
'snooze_conversation',
'resolve_conversation',
'remove_assigned_team',
'open_conversation',
];
if (

3
app/javascript/dashboard/i18n/locale/en/automation.json
View File

@@ -147,7 +147,8 @@
"SEND_ATTACHMENT": "Send Attachment",
"SEND_MESSAGE": "Send a Message",
"CHANGE_PRIORITY": "Change Priority",
"ADD_SLA": "Add SLA"
"ADD_SLA": "Add SLA",
"OPEN_CONVERSATION": "Open conversation"
},
"ATTRIBUTES": {
"MESSAGE_TYPE": "Message Type",

34
app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
View File

@@ -32,6 +32,30 @@ export const AUTOMATIONS = {
inputType: 'multi_select',
filterOperators: OPERATOR_TYPES_1,
},
{
key: 'status',
name: 'STATUS',
inputType: 'multi_select',
filterOperators: OPERATOR_TYPES_1,
},
{
key: 'assignee_id',
name: 'ASSIGNEE_NAME',
inputType: 'search_select',
filterOperators: OPERATOR_TYPES_3,
},
{
key: 'team_id',
name: 'TEAM_NAME',
inputType: 'search_select',
filterOperators: OPERATOR_TYPES_3,
},
{
key: 'priority',
name: 'PRIORITY',
inputType: 'multi_select',
filterOperators: OPERATOR_TYPES_1,
},
{
key: 'conversation_language',
name: 'CONVERSATION_LANGUAGE',
@@ -82,7 +106,10 @@ export const AUTOMATIONS = {
key: 'snooze_conversation',
name: 'SNOOZE_CONVERSATION',
},
{
key: 'open_conversation',
name: 'OPEN_CONVERSATION',
},
{
key: 'resolve_conversation',
name: 'RESOLVE_CONVERSATION',
@@ -508,6 +535,11 @@ export const AUTOMATION_ACTION_TYPES = [
label: 'RESOLVE_CONVERSATION',
inputType: null,
},
{
key: 'open_conversation',
label: 'OPEN_CONVERSATION',
inputType: null,
},
{
key: 'send_webhook_event',
label: 'SEND_WEBHOOK_EVENT',