feat: Use order_by_name as default sort order for inbox/user (#1160)

app/models/inbox.rb

@@ -46,7 +46,7 @@ class Inbox < ApplicationRecord
 
   after_destroy :delete_round_robin_agents
 
-  scope :order_by_id, -> { order(id: :asc) }
+  scope :order_by_name, -> { order('lower(name) ASC') }
 
   def add_member(user_id)
     member = inbox_members.new(user_id: user_id)

app/models/user.rb

@@ -81,6 +81,8 @@ class User < ApplicationRecord
   after_create :create_access_token
   after_save :update_presence_in_redis, if: :saved_change_to_availability?
 
+  scope :order_by_full_name, -> { order('lower(name) ASC') }
+
   def send_devise_notification(notification, *args)
     devise_mailer.send(notification, self, *args).deliver_later
   end