feat: Agent & Inbox Report APIs (#1391)

app/controllers/api/v2/accounts/reports_controller.rb

@@ -9,6 +9,18 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     render json: account_summary_metrics
   end
 
+  def agents
+    response.headers['Content-Type'] = 'text/csv'
+    response.headers['Content-Disposition'] = 'attachment; filename=agents_report.csv'
+    render layout: false, template: 'api/v2/accounts/reports/agents.csv.erb', format: 'csv'
+  end
+
+  def inboxes
+    response.headers['Content-Type'] = 'text/csv'
+    response.headers['Content-Disposition'] = 'attachment; filename=inboxes_report.csv'
+    render layout: false, template: 'api/v2/accounts/reports/inboxes.csv.erb', format: 'csv'
+  end
+
   private
 
   def account_summary_params

app/javascript/dashboard/api/reports.js

@@ -12,8 +12,8 @@ class ReportsAPI extends ApiClient {
     });
   }
 
-  getAccountSummary(accountId, since, until) {
-    return axios.get(`${this.url}/${accountId}/account_summary`, {
+  getAccountSummary(since, until) {
+    return axios.get(`${this.url}/account_summary`, {
       params: { since, until },
     });
   }

app/javascript/dashboard/store/modules/reports.js

@@ -60,7 +60,7 @@ const actions = {
     });
   },
   fetchAccountSummary({ commit }, reportObj) {
-    Report.getAccountSummary(1, reportObj.from, reportObj.to)
+    Report.getAccountSummary(reportObj.from, reportObj.to)
       .then(accountSummary => {
         commit(types.default.SET_ACCOUNT_SUMMARY, accountSummary.data);
       })

app/models/account.rb

@@ -10,7 +10,7 @@
 #  name                  :string           not null
 #  settings_flags        :integer          default(0), not null
 #  support_email         :string(100)
-#  timezone       :string           default("UTC")
+#  timezone              :string           default("UTC")
 #  created_at            :datetime         not null
 #  updated_at            :datetime         not null
 #

app/models/user.rb

@@ -66,6 +66,8 @@ class User < ApplicationRecord
   accepts_nested_attributes_for :account_users
 
   has_many :assigned_conversations, foreign_key: 'assignee_id', class_name: 'Conversation', dependent: :nullify
+  alias_attribute :conversations, :assigned_conversations
+
   has_many :inbox_members, dependent: :destroy
   has_many :inboxes, through: :inbox_members, source: :inbox
   has_many :messages, as: :sender

app/views/api/v2/accounts/reports/agents.csv.erb

@@ -0,0 +1,12 @@
+<% headers = ['Agent name', 'Conversations count', 'Avg first response time (Minutes)', 'Avg resolution time (Minutes)'] %>
+<%= CSV.generate_line headers %>
+<% Current.account.users.each do |agent| %>
+  <% agent_report = V2::ReportBuilder.new(Current.account, {
+        type: :agent,
+        id: agent.id,
+        since: params[:since],
+        until: params[:until]
+      }).summary %>
+  <% row = [ agent.name, agent_report[:conversations_count], (agent_report[:avg_first_response_time]/60).to_i, (agent_report[:avg_resolution_time]/60).to_i ] %>
+<%=   CSV.generate_line row %>
+<% end %>

app/views/api/v2/accounts/reports/inboxes.csv.erb

@@ -0,0 +1,12 @@
+<% headers = ['Inbox name', 'Conversations count', 'Avg first response time (Minutes)', 'Avg resolution time (Minutes)'] %>
+<%= CSV.generate_line headers %>
+<% Current.account.inboxes.each do |inbox| %>
+  <% inbox_report = V2::ReportBuilder.new(Current.account, {
+        type: :inbox,
+        id: inbox.id,
+        since: params[:since],
+        until: params[:until]
+      }).summary %>
+  <% row = [ inbox.name, inbox_report[:conversations_count], (inbox_report[:avg_first_response_time]/60).to_i, (inbox_report[:avg_resolution_time]/60).to_i ] %>
+<%=   CSV.generate_line row %>
+<% end %>