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feat: auto resolve label option and fixes (#11541)

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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Shivam Mishra
2025-06-04 14:53:24 +05:30
committed by GitHub
parent b70d2c0ebe
commit e9a132a923
13 changed files with 234 additions and 92 deletions
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44
app/javascript/dashboard/i18n/locale/en/generalSettings.json
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@@ -46,7 +46,31 @@
},
"AUTO_RESOLVE": {
"TITLE": "Auto-resolve conversations",
"NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
"NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
"DURATION": {
"LABEL": "Inactivity duration",
"HELP": "Time period of inactivity after which conversation is auto-resolved",
"PLACEHOLDER": "30",
"ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
"API": {
"SUCCESS": "Auto resolve settings updated successfully",
"ERROR": "Failed to update auto resolve settings"
}
},
"MESSAGE": {
"LABEL": "Custom auto-resolution message",
"PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
"HELP": "Message sent to the customer after conversation is auto-resolved"
},
"PREFERENCES": "Preferences",
"LABEL": {
"LABEL": "Add label after auto-resolution",
"PLACEHOLDER": "Select a label"
},
"IGNORE_WAITING": {
"LABEL": "Skip conversations waiting for agent’s reply"
},
"UPDATE_BUTTON": "Save Changes"
},
"NAME": {
"LABEL": "Account name",
@@ -68,24 +92,6 @@
"PLACEHOLDER": "Your company's support email",
"ERROR": ""
},
"AUTO_RESOLVE_IGNORE_WAITING": {
"LABEL": "Exclude unattended conversations",
"HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
},
"AUTO_RESOLVE_DURATION": {
"LABEL": "Inactivity duration for resolution",
"HELP": "Duration after a conversation should auto resolve if there is no activity",
"PLACEHOLDER": "30",
"ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
"API": {
"SUCCESS": "Auto resolve settings updated successfully",
"ERROR": "Failed to update auto resolve settings"
},
"UPDATE_BUTTON": "Update",
"MESSAGE_LABEL": "Custom resolution message",
"MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
"MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
},
"FEATURES": {
"INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
"CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."