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chore: Update account deletion email copy (#12317)

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Update the email copies for account deletion emails 

## Manual Deletion 

<img width="1378" height="678" alt="Screenshot 2025-08-29 at 2 41 40 PM"
src="https://github.com/user-attachments/assets/63d7ad97-ad51-4a8b-9ef3-d427fa467f8a"
/>

## Inactive Deletion

<img width="2946" height="1808" alt="image"
src="https://github.com/user-attachments/assets/bb50d08c-8701-4f93-af29-0b1d948a4009"
/>

---------

Co-authored-by: Cursor Agent <cursoragent@cursor.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
This commit is contained in:
Pranav
2025-08-31 07:01:41 -07:00
committed by GitHub
parent 0a9edd4c3b
commit e863a52262
7 changed files with 118 additions and 124 deletions
Download Patch File Download Diff File Expand all files Collapse all files

28
app/mailers/administrator_notifications/account_notification_mailer.rb
View File

@@ -1,10 +1,22 @@
class AdministratorNotifications::AccountNotificationMailer < AdministratorNotifications::BaseMailer
def account_deletion(account, reason = 'manual_deletion')
subject = 'Your account has been marked for deletion'
def account_deletion_user_initiated(account, reason)
subject = 'Your Chatwoot account deletion has been scheduled'
action_url = settings_url('general')
meta = {
'account_name' => account.name,
'deletion_date' => account.custom_attributes['marked_for_deletion_at'],
'deletion_date' => format_deletion_date(account.custom_attributes['marked_for_deletion_at']),
'reason' => reason
}
send_notification(subject, action_url: action_url, meta: meta)
end
def account_deletion_for_inactivity(account, reason)
subject = 'Your Chatwoot account is scheduled for deletion due to inactivity'
action_url = settings_url('general')
meta = {
'account_name' => account.name,
'deletion_date' => format_deletion_date(account.custom_attributes['marked_for_deletion_at']),
'reason' => reason
}
@@ -45,4 +57,14 @@ class AdministratorNotifications::AccountNotificationMailer < AdministratorNotif
send_notification(subject, action_url: action_url, meta: meta)
end
private
def format_deletion_date(deletion_date_str)
return 'Unknown' if deletion_date_str.blank?
Time.zone.parse(deletion_date_str).strftime('%B %d, %Y')
rescue StandardError
'Unknown'
end
end

16
app/views/mailers/administrator_notifications/account_notification_mailer/account_deletion.liquid
View File

@@ -1,16 +0,0 @@
<p>Hello,</p>
<p>Your account <strong>{{ meta.account_name }}</strong> has been marked for deletion. The account will be permanently deleted on <strong>{{ meta.deletion_date }}</strong>.</p>
{% if meta.reason == 'manual_deletion' %}
<p>This action was requested by one of the administrators of your account.</p>
{% else %}
<p>Reason for deletion: {{ meta.reason }}</p>
{% endif %}
<p>If this was done in error, you can cancel the deletion process by visiting your account settings.</p>
<p><a href="{{ action_url }}">Cancel Account Deletion</a></p>
<p>Thank you,<br>
Team Chatwoot</p>

21
app/views/mailers/administrator_notifications/account_notification_mailer/account_deletion_for_inactivity.liquid Normal file
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@@ -0,0 +1,21 @@
<p>Hello there,</p>
<p>We've noticed that your Chatwoot account <strong>{{ meta.account_name }}</strong> has been inactive for some time. Because of this, it's scheduled for deletion on <strong>{{ meta.deletion_date }}</strong>.</p>
<p><strong>How do I keep my account?</strong></p>
<p>Log in to your Chatwoot account before <strong>{{ meta.deletion_date }}</strong>. From your account settings, you can <a href="{{ action_url }}">cancel the deletion</a> and continue using your account.</p>
<p><strong>What happens if I don't cancel?</strong></p>
<p>Unless you cancel the account deletion before <strong>{{ meta.deletion_date }}</strong>, your account and all associated data — including conversations, contacts, reports, and settings — will be permanently deleted.</p>
<p><strong>Why are we doing this?</strong></p>
<p>To keep things secure and efficient, we regularly remove inactive accounts so our systems remain optimized for active teams.</p>
<p>If you have any questions, feel free to reach us at <a href="mailto:hello@chatwoot.com">hello@chatwoot.com</a>.</p>
<p>— The Chatwoot Team</p>

16
app/views/mailers/administrator_notifications/account_notification_mailer/account_deletion_user_initiated.liquid Normal file
View File

@@ -0,0 +1,16 @@
<p>Hello there,</p>
<p>An account administrator has requested deletion of the Chatwoot account <strong>{{ meta.account_name }}</strong>. The account is scheduled for deletion on <strong>{{ meta.deletion_date }}</strong>.</p>
<p><strong>What happens next?</strong></p>
<ul>
<li>The account will remain accessible until the scheduled deletion date.</li>
<li>After that, all data including conversations, contacts, integrations, and settings will be permanently removed.</li>
</ul>
<p>If you change your mind before the deletion date, you can <a href="{{ action_url }}">cancel this request</a> by visiting your account settings.</p>
<p>— The Chatwoot Team</p>