diff --git a/app/javascript/dashboard/components/widgets/conversation/Message.vue b/app/javascript/dashboard/components/widgets/conversation/Message.vue
index 461a02116..b4179b696 100644
--- a/app/javascript/dashboard/components/widgets/conversation/Message.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/Message.vue
@@ -257,10 +257,6 @@ export default {
       return !!Object.keys(this.translations).length;
     },
     message() {
-      if (this.contentType === 'input_csat') {
-        return this.$t('CONVERSATION.CSAT_REPLY_MESSAGE');
-      }
-
       // If the message is an email, emailMessageContent would be present
       // In that case, we would use letter package to render the email
       if (this.emailMessageContent && this.isIncoming) {
@@ -278,6 +274,11 @@ export default {
           },
         }
       );
+
+      if (this.contentType === 'input_csat') {
+        return this.$t('CONVERSATION.CSAT_REPLY_MESSAGE') + botMessageContent;
+      }
+
       return (
         this.formatMessage(
           this.data.content,