Add status reopen activity message for api channel (#6839)

app/models/concerns/activity_message_handler.rb

@@ -32,7 +32,13 @@ module ActivityMessageHandler
   end
 
   def send_automation_activity
-    content = I18n.t("conversations.activity.status.#{status}", user_name: 'Automation System')
+    content = if Current.executed_by.instance_of?(AutomationRule)
+                I18n.t("conversations.activity.status.#{status}", user_name: 'Automation System')
+              elsif Current.executed_by.instance_of?(Contact)
+                Current.executed_by = nil
+                I18n.t('conversations.activity.status.system_auto_open')
+              end
+
     ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
   end
 

app/models/message.rb

@@ -257,11 +257,18 @@ class Message < ApplicationRecord
     # mark resolved bot conversation as pending to be reopened by bot processor service
     if conversation.inbox.active_bot?
       conversation.pending!
+    elsif conversation.inbox.api?
+      Current.executed_by = sender if reopened_by_contact?
+      conversation.open!
     else
       conversation.open!
     end
   end
 
+  def reopened_by_contact?
+    incoming? && !private? && Current.user.class != sender.class && sender.instance_of?(Contact)
+  end
+
   def execute_message_template_hooks
     ::MessageTemplates::HookExecutionService.new(message: self).perform
   end