Automation enhancement (#4087)

spec/listeners/automation_rule_listener_spec.rb

@@ -31,16 +31,36 @@ describe AutomationRuleListener do
                                         },
                                         { 'action_name' => 'assign_team', 'action_params' => [team.id] },
                                         { 'action_name' => 'add_label', 'action_params' => %w[support priority_customer] },
-                                        { 'action_name' => 'assign_best_agents', 'action_params' => [user_1.id] }
+                                        { 'action_name' => 'send_webhook_events', 'action_params' => 'https://www.example.com' },
+                                        { 'action_name' => 'assign_best_agent', 'action_params' => [user_1.id] },
+                                        { 'action_name' => 'send_email_transcript', 'action_params' => 'new_agent@example.com' },
+                                        { 'action_name' => 'mute_conversation', 'action_params' => nil },
+                                        { 'action_name' => 'change_status', 'action_params' => ['snoozed'] },
+                                        { 'action_name' => 'send_message', 'action_params' => ['Send this message.'] }
                                       ])
   end
 
   describe '#conversation_status_changed' do
     context 'when rule matches' do
+      it 'triggers automation rule send webhook events' do
+        payload = conversation.webhook_data.merge(event: "automation_event: #{automation_rule.event_name}")
+
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+
+        expect(WebhookJob).to receive(:perform_later).with('https://www.example.com', payload).once
+
+        listener.conversation_status_changed(event)
+      end
+
       it 'triggers automation rule to assign team' do
         expect(conversation.team_id).not_to eq(team.id)
 
         automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+
         listener.conversation_status_changed(event)
 
         conversation.reload
@@ -51,6 +71,9 @@ describe AutomationRuleListener do
         expect(conversation.labels).to eq([])
 
         automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+
         listener.conversation_status_changed(event)
 
         conversation.reload
@@ -61,12 +84,65 @@ describe AutomationRuleListener do
         expect(conversation.assignee).to be_nil
 
         automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+
         listener.conversation_status_changed(event)
 
         conversation.reload
 
         expect(conversation.assignee).to eq(user_1)
       end
+
+      it 'triggers automation rule send message to the contacts' do
+        expect(conversation.messages).to be_empty
+
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+
+        listener.conversation_status_changed(event)
+
+        conversation.reload
+
+        expect(conversation.messages.last.content).to eq('Send this message.')
+      end
+
+      it 'triggers automation rule changes status to snoozed' do
+        expect(conversation.status).to eq('resolved')
+
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+
+        listener.conversation_status_changed(event)
+
+        conversation.reload
+
+        expect(conversation.status).to eq('snoozed')
+      end
+
+      it 'triggers automation rule send email transcript to the mentioned email' do
+        mailer = double
+
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+
+        listener.conversation_status_changed(event)
+
+        conversation.reload
+
+        allow(mailer).to receive(:conversation_transcript)
+      end
+
+      it 'triggers automation rule send email to the team' do
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+
+        listener.conversation_status_changed(event)
+      end
     end
   end
 
@@ -114,6 +190,42 @@ describe AutomationRuleListener do
 
         expect(conversation.assignee).to eq(user_1)
       end
+
+      it 'triggers automation rule send email transcript to the mentioned email' do
+        mailer = double
+
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_updated)
+
+        listener.conversation_updated(event)
+
+        conversation.reload
+
+        allow(mailer).to receive(:conversation_transcript)
+      end
+
+      it 'triggers automation rule send email to the team' do
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_updated)
+
+        listener.conversation_updated(event)
+      end
+
+      it 'triggers automation rule send message to the contacts' do
+        expect(conversation.messages).to be_empty
+
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_updated)
+
+        listener.conversation_updated(event)
+
+        conversation.reload
+
+        expect(conversation.messages.last.content).to eq('Send this message.')
+      end
     end
   end
 
@@ -137,6 +249,9 @@ describe AutomationRuleListener do
         expect(conversation.team_id).not_to eq(team.id)
 
         automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:message_created)
+
         listener.message_created(event)
 
         conversation.reload
@@ -147,22 +262,41 @@ describe AutomationRuleListener do
         expect(conversation.labels).to eq([])
 
         automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:message_created)
+
         listener.message_created(event)
 
         conversation.reload
         expect(conversation.labels.pluck(:name)).to eq(%w[support priority_customer])
       end
 
-      it 'triggers automation rule to assign best agents' do
+      it 'triggers automation rule to assign best agent' do
         expect(conversation.assignee).to be_nil
-
         automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:message_created)
+
         listener.message_created(event)
 
         conversation.reload
 
         expect(conversation.assignee).to eq(user_1)
       end
+
+      it 'triggers automation rule send email transcript to the mentioned email' do
+        mailer = double
+
+        automation_rule
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:message_created)
+
+        listener.message_created(event)
+
+        conversation.reload
+
+        allow(mailer).to receive(:conversation_transcript)
+      end
     end
   end
 end

spec/models/automation_rule_spec.rb

@@ -2,11 +2,13 @@ require 'rails_helper'
 
 RSpec.describe AutomationRule, type: :model do
   describe 'associations' do
+    let(:account) { create(:account) }
     let(:params) do
       {
         name: 'Notify Conversation Created and mark priority query',
         description: 'Notify all administrator about conversation created and mark priority query',
         event_name: 'conversation_created',
+        account_id: account.id,
         conditions: [
           {
             attribute_key: 'browser_language',