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chore: Centralize outgoing message reply restrictions for all the channels (#11279)

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This commit is contained in:
Muhsin Keloth
2025-04-12 08:52:12 +05:30
committed by GitHub
parent bdcb080e40
commit e0097ab102
12 changed files with 721 additions and 179 deletions
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27
app/models/conversation.rb
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@@ -115,14 +115,7 @@ class Conversation < ApplicationRecord
delegate :auto_resolve_duration, to: :account
def can_reply?
channel = inbox&.channel
return can_reply_on_instagram? if additional_attributes['type'] == 'instagram_direct_message'
return true unless channel&.messaging_window_enabled?
messaging_window = inbox.api? ? channel.additional_attributes['agent_reply_time_window'].to_i : 24
last_message_in_messaging_window?(messaging_window)
Conversations::MessageWindowService.new(self).can_reply?
end
def language
@@ -137,24 +130,6 @@ class Conversation < ApplicationRecord
messages&.incoming&.last
end
def last_message_in_messaging_window?(time)
return false if last_incoming_message.nil?
Time.current < last_incoming_message.created_at + time.hours
end
def can_reply_on_instagram?
global_config = GlobalConfig.get('ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT')
return false if last_incoming_message.nil?
if global_config['ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT']
Time.current < last_incoming_message.created_at + 7.days
else
last_message_in_messaging_window?(24)
end
end
def toggle_status
# FIXME: implement state machine with aasm
self.status = open? ? :resolved : :open