fix: Rendering of translations based on the user's locale (#13211)
Previously, translations were generated and resolved purely based on the account locale. This caused issues in multi-team, multi-region setups where agents often work in different languages than the account default. For example, an account might be set to English, while an agent prefers Spanish. In this setup: - Translations were always created using the account locale. - Agents could not view content in their preferred language. - This did not scale well for global teams. There was also an issue with locale resolution during rendering, where the system would incorrectly default to the account locale even when a more appropriate locale should have been used. With this update, During rendering, the system first attempts to use the agent’s locale. If a translation for that locale does not exist, it falls back to the account locale. **How to test:** - Set agent locale to a specific language (e.g., zh_CN) and account language to en. - Translate a message. - Verify translated content displays correctly for the agent's selected locale - Do the same for another locale for agent. - With multiple translations on a message (e.g., zh_CN, es, ml), verify the UI shows the one matching agent's locale - Change agent locale and verify the displayed translation updates accordingly
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@@ -62,6 +62,7 @@ export default {
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...mapGetters({
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getAccount: 'accounts/getAccount',
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currentAccountId: 'getCurrentAccountId',
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getUISettings: 'getUISettings',
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}),
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plainTextContent() {
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return this.getPlainText(this.messageContent);
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@@ -117,11 +118,13 @@ export default {
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this.$emit('close', e);
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},
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handleTranslate() {
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const { locale } = this.getAccount(this.currentAccountId);
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const { locale: accountLocale } = this.getAccount(this.currentAccountId);
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const agentLocale = this.getUISettings?.locale;
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const targetLanguage = agentLocale || accountLocale || 'en';
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this.$store.dispatch('translateMessage', {
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conversationId: this.conversationId,
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messageId: this.messageId,
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targetLanguage: locale || 'en',
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targetLanguage,
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});
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useTrack(CONVERSATION_EVENTS.TRANSLATE_A_MESSAGE);
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this.handleClose();
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