diff --git a/app/services/instagram/messenger/message_text.rb b/app/services/instagram/messenger/message_text.rb
index 0028a15d6..ed544263e 100644
--- a/app/services/instagram/messenger/message_text.rb
+++ b/app/services/instagram/messenger/message_text.rb
@@ -24,6 +24,15 @@ class Instagram::Messenger::MessageText < Instagram::BaseMessageText
   end
 
   def handle_client_error(error)
+    # Handle error code 230: User consent is required to access user profile
+    # This typically occurs when the connected Instagram account attempts to send a message to a user
+    # who has never messaged this Instagram account before.
+    # We can safely ignore this error as per Facebook documentation.
+    if error.message.include?('230')
+      Rails.logger.warn error
+      return
+    end
+
     Rails.logger.warn("[FacebookUserFetchClientError]: account_id #{@inbox.account_id} inbox_id #{@inbox.id}")
     Rails.logger.warn("[FacebookUserFetchClientError]: #{error.message}")
     ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception