From db327378fac990d61f1420b4085e92793b26d8d6 Mon Sep 17 00:00:00 2001
From: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Date: Fri, 8 Nov 2024 10:00:56 +0530
Subject: [PATCH] feat(v4): Add new conversation card component (#10392)

---
 .../ConversationCard/CardLabels.vue           |  95 ++++
 .../ConversationCard/CardMessagePreview.vue   |  59 +++
 .../CardMessagePreviewWithMeta.vue            |  86 ++++
 .../ConversationCard/CardPriorityIcon.vue     | 207 ++++++++
 .../ConversationCard.story.vue                | 477 ++++++++++++++++++
 .../ConversationCard/ConversationCard.vue     | 102 ++++
 .../ConversationCard/SLACardLabel.vue         |  90 ++++
 .../components-next/avatar/Avatar.vue         | 195 +++++--
 app/javascript/histoire.setup.ts              |   2 +
 9 files changed, 1264 insertions(+), 49 deletions(-)
 create mode 100644 app/javascript/dashboard/components-next/Conversation/ConversationCard/CardLabels.vue
 create mode 100644 app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue
 create mode 100644 app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue
 create mode 100644 app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue
 create mode 100644 app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.story.vue
 create mode 100644 app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue
 create mode 100644 app/javascript/dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue

diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardLabels.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardLabels.vue
new file mode 100644
index 000000000..dfd4115e8
--- /dev/null
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardLabels.vue
@@ -0,0 +1,95 @@
+<script setup>
+import { ref, computed } from 'vue';
+
+const props = defineProps({
+  conversationLabels: {
+    type: Array,
+    required: true,
+  },
+  accountLabels: {
+    type: Array,
+    required: true,
+  },
+});
+
+const WIDTH_CONFIG = Object.freeze({
+  DEFAULT_WIDTH: 80,
+  CHAR_WIDTH: {
+    SHORT: 8, // For labels <= 5 chars
+    LONG: 6, // For labels > 5 chars
+  },
+  BASE_WIDTH: 12, // dot + gap
+  THRESHOLD: 5, // character length threshold
+});
+
+const containerRef = ref(null);
+const maxLabels = ref(1);
+
+const activeLabels = computed(() => {
+  const labelSet = new Set(props.conversationLabels);
+  return props.accountLabels?.filter(({ title }) => labelSet.has(title));
+});
+
+const calculateLabelWidth = ({ title = '' }) => {
+  const charWidth =
+    title.length > WIDTH_CONFIG.THRESHOLD
+      ? WIDTH_CONFIG.CHAR_WIDTH.LONG
+      : WIDTH_CONFIG.CHAR_WIDTH.SHORT;
+
+  return title.length * charWidth + WIDTH_CONFIG.BASE_WIDTH;
+};
+
+const getAverageWidth = labels => {
+  if (!labels.length) return WIDTH_CONFIG.DEFAULT_WIDTH;
+
+  const totalWidth = labels.reduce(
+    (sum, label) => sum + calculateLabelWidth(label),
+    0
+  );
+
+  return totalWidth / labels.length;
+};
+
+const visibleLabels = computed(() =>
+  activeLabels.value?.slice(0, maxLabels.value)
+);
+
+const updateVisibleLabels = () => {
+  if (!containerRef.value) return;
+
+  const containerWidth = containerRef.value.offsetWidth;
+  const avgWidth = getAverageWidth(activeLabels.value);
+
+  maxLabels.value = Math.max(1, Math.floor(containerWidth / avgWidth));
+};
+</script>
+
+<template>
+  <div
+    ref="containerRef"
+    v-resize="updateVisibleLabels"
+    class="flex items-center gap-2.5 w-full min-w-0 h-6 overflow-hidden"
+  >
+    <template v-for="(label, index) in visibleLabels" :key="label.id">
+      <div
+        class="flex items-center gap-1.5 min-w-0"
+        :class="[
+          index !== visibleLabels.length - 1
+            ? 'flex-shrink-0 text-ellipsis'
+            : 'flex-shrink',
+        ]"
+      >
+        <div
+          :style="{ backgroundColor: label.color }"
+          class="size-1.5 rounded-full flex-shrink-0"
+        />
+        <span
+          class="text-sm text-n-slate-10 whitespace-nowrap"
+          :class="{ truncate: index === visibleLabels.length - 1 }"
+        >
+          {{ label.title }}
+        </span>
+      </div>
+    </template>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue
new file mode 100644
index 000000000..dfa31e100
--- /dev/null
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue
@@ -0,0 +1,59 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+
+const props = defineProps({
+  conversation: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const lastNonActivityMessageContent = computed(() => {
+  const { lastNonActivityMessage = {} } = props.conversation;
+  return lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT');
+});
+
+const assignee = computed(() => {
+  const { meta: { assignee: agent = {} } = {} } = props.conversation;
+  return {
+    name: agent.name ?? agent.availableName,
+    thumbnail: agent.thumbnail,
+    status: agent.availabilityStatus,
+  };
+});
+
+const unreadMessagesCount = computed(() => {
+  const { unreadCount } = props.conversation;
+  return unreadCount;
+});
+</script>
+
+<template>
+  <div class="flex items-end w-full gap-2 pb-1">
+    <p class="w-full mb-0 text-sm leading-7 text-n-slate-12 line-clamp-2">
+      {{ lastNonActivityMessageContent }}
+    </p>
+    <div class="flex items-center flex-shrink-0 gap-2 pb-2">
+      <Avatar
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="20"
+        :status="assignee.status"
+        rounded-full
+      />
+      <div
+        v-if="unreadMessagesCount > 0"
+        class="inline-flex items-center justify-center rounded-full size-5 bg-n-brand"
+      >
+        <span class="text-xs font-semibold text-white">
+          {{ unreadMessagesCount }}
+        </span>
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue
new file mode 100644
index 000000000..374da1f88
--- /dev/null
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue
@@ -0,0 +1,86 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue';
+
+const props = defineProps({
+  conversation: {
+    type: Object,
+    required: true,
+  },
+  accountLabels: {
+    type: Array,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const lastNonActivityMessageContent = computed(() => {
+  const { lastNonActivityMessage = {} } = props.conversation;
+  return lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT');
+});
+
+const assignee = computed(() => {
+  const { meta: { assignee: agent = {} } = {} } = props.conversation;
+  return {
+    name: agent.name ?? agent.availableName,
+    thumbnail: agent.thumbnail,
+    status: agent.availabilityStatus,
+  };
+});
+
+const unreadMessagesCount = computed(() => {
+  const { unreadCount } = props.conversation;
+  return unreadCount;
+});
+
+const hasSlaThreshold = computed(() => props.conversation?.slaPolicyId);
+</script>
+
+<template>
+  <div class="flex flex-col w-full gap-1">
+    <div class="flex items-center justify-between w-full gap-2 py-1 h-7">
+      <p class="mb-0 text-sm leading-7 text-n-slate-12 line-clamp-1">
+        {{ lastNonActivityMessageContent }}
+      </p>
+
+      <div
+        v-if="unreadMessagesCount > 0"
+        class="inline-flex items-center justify-center flex-shrink-0 rounded-full size-5 bg-n-brand"
+      >
+        <span class="text-xs font-semibold text-white">
+          {{ unreadMessagesCount }}
+        </span>
+      </div>
+    </div>
+
+    <div
+      class="grid items-center gap-2.5 h-7"
+      :class="
+        hasSlaThreshold
+          ? 'grid-cols-[auto_auto_1fr_20px]'
+          : 'grid-cols-[1fr_20px]'
+      "
+    >
+      <SLACardLabel v-if="hasSlaThreshold" :conversation="conversation" />
+      <div v-if="hasSlaThreshold" class="w-px h-3 bg-n-slate-4" />
+      <div class="overflow-hidden">
+        <CardLabels
+          :conversation-labels="conversation.labels"
+          :account-labels="accountLabels"
+        />
+      </div>
+      <Avatar
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="20"
+        :status="assignee.status"
+        rounded-full
+      />
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue
new file mode 100644
index 000000000..d51764ef5
--- /dev/null
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue
@@ -0,0 +1,207 @@
+<script setup>
+import { CONVERSATION_PRIORITY } from 'shared/constants/messages';
+
+defineProps({
+  priority: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+
+<!-- eslint-disable vue/no-static-inline-styles -->
+<template>
+  <div class="inline-flex items-center justify-center rounded-md">
+    <!-- Low Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.LOW"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+      </g>
+    </svg>
+
+    <!-- Medium Priority  -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.MEDIUM"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+      </g>
+    </svg>
+
+    <!-- High Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.HIGH"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+      </g>
+    </svg>
+
+    <!-- Urgent Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.URGENT"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+      </g>
+    </svg>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.story.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.story.vue
new file mode 100644
index 000000000..a71ab24d7
--- /dev/null
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.story.vue
@@ -0,0 +1,477 @@
+<script setup>
+import { computed } from 'vue';
+import ConversationCard from './ConversationCard.vue';
+
+// Base conversation object
+const conversationWithoutMeta = {
+  meta: {
+    sender: {
+      additionalAttributes: {},
+      availabilityStatus: 'offline',
+      email: 'candice@chatwoot.com',
+      id: 29,
+      name: 'Candice Matherson',
+      phone_number: '+918585858585',
+      identifier: null,
+      thumbnail: '',
+      customAttributes: {
+        linkContact: 'https://apple.com',
+        listContact: 'Not spam',
+        textContact: 'hey',
+        checkboxContact: true,
+      },
+      last_activity_at: 1712127410,
+      created_at: 1712127389,
+    },
+    channel: 'Channel::Email',
+    assignee: {
+      id: 1,
+      accountId: 2,
+      availabilityStatus: 'online',
+      autoOffline: false,
+      confirmed: true,
+      email: 'sivin@chatwoot.com',
+      availableName: 'Sivin',
+      name: 'Sivin',
+      role: 'administrator',
+      thumbnail: '',
+      customRoleId: null,
+    },
+    hmacVerified: false,
+  },
+  id: 38,
+  messages: [
+    {
+      id: 3597,
+      content: 'Sivin set the priority to low',
+      accountId: 2,
+      inboxId: 7,
+      conversationId: 38,
+      messageType: 2,
+      createdAt: 1730885168,
+      updatedAt: '2024-11-06T09:26:08.565Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      contentType: 'text',
+      contentAttributes: {},
+      senderType: null,
+      senderId: null,
+      externalSourceIds: {},
+      additionalAttributes: {},
+      processedMessageContent: 'Sivin set the priority to low',
+      sentiment: {},
+      conversation: {
+        assigneeId: 1,
+        unreadCount: 0,
+        lastActivityAt: 1730885168,
+        contactInbox: {
+          sourceId: 'candice@chatwoot.com',
+        },
+      },
+    },
+  ],
+  accountId: 2,
+  uuid: '21bd8638-a711-4080-b4ac-7fda1bc71837',
+  additionalAttributes: {
+    mail_subject: 'Test email',
+  },
+  agentLastSeenAt: 0,
+  assigneeLastSeenAt: 0,
+  canReply: true,
+  contactLastSeenAt: 0,
+  customAttributes: {},
+  inboxId: 7,
+  labels: [],
+  status: 'open',
+  createdAt: 1730836533,
+  timestamp: 1730885168,
+  firstReplyCreatedAt: 1730836533,
+  unreadCount: 0,
+  lastNonActivityMessage: {
+    id: 3591,
+    content:
+      'Hello, I bought some paper but they did not come with the indices as we had assumed. Was there a change in the product line?',
+    account_id: 2,
+    inbox_id: 7,
+    conversation_id: 38,
+    message_type: 1,
+    created_at: 1730836533,
+    updated_at: '2024-11-05T19:55:37.158Z',
+    private: false,
+    status: 'sent',
+    source_id:
+      'conversation/21bd8638-a711-4080-b4ac-7fda1bc71837/messages/3591@paperlayer.test',
+    content_type: 'text',
+    content_attributes: {
+      cc_emails: ['test@gmail.com'],
+      bcc_emails: [],
+      to_emails: [],
+    },
+    sender_type: 'User',
+    sender_id: 1,
+    external_source_ids: {},
+    additional_attributes: {},
+    processed_message_content:
+      'Hello, I bought some paper but they did not come with the indices as we had assumed. Was there a change in the product line?',
+    sentiment: {},
+    conversation: {
+      assignee_id: 1,
+      unread_count: 0,
+      last_activity_at: 1730885168,
+      contact_inbox: {
+        source_id: 'candice@chatwoot.com',
+      },
+    },
+    sender: {
+      id: 1,
+      name: 'Sivin',
+      available_name: 'Sivin',
+      avatar_url: '',
+      type: 'user',
+      availability_status: 'online',
+      thumbnail: '',
+    },
+  },
+  lastActivityAt: 1730885168,
+  priority: 'low',
+  waitingSince: 0,
+  slaPolicyId: null,
+  slaEvents: [],
+};
+
+const conversationWithMeta = {
+  meta: {
+    sender: {
+      additionalAttributes: {},
+      availabilityStatus: 'offline',
+      email: 'willy@chatwoot.com',
+      id: 29,
+      name: 'Willy Castelot',
+      phoneNumber: '+918585858585',
+      identifier: null,
+      thumbnail: '',
+      customAttributes: {
+        linkContact: 'https://apple.com',
+        listContact: 'Not spam',
+        textContact: 'hey',
+        checkboxContact: true,
+      },
+      lastActivityAt: 1712127410,
+      createdAt: 1712127389,
+    },
+    channel: 'Channel::Email',
+    assignee: {
+      id: 1,
+      accountId: 2,
+      availabilityStatus: 'online',
+      autoOffline: false,
+      confirmed: true,
+      email: 'sivin@chatwoot.com',
+      availableName: 'Sivin',
+      name: 'Sivin',
+      role: 'administrator',
+      thumbnail: '',
+      customRoleId: null,
+    },
+    hmacVerified: false,
+  },
+  id: 37,
+  messages: [
+    {
+      id: 3599,
+      content:
+        'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
+      accountId: 2,
+      inboxId: 7,
+      conversationId: 37,
+      messageType: 1,
+      createdAt: 1730885428,
+      updatedAt: '2024-11-06T09:30:30.619Z',
+      private: false,
+      status: 'sent',
+      sourceId:
+        'conversation/53df668d-329d-420e-8fe9-980cb0e4d63c/messages/3599@paperlayer.test',
+      contentType: 'text',
+      contentAttributes: {
+        ccEmails: [],
+        bccEmails: [],
+        toEmails: [],
+      },
+      sender_type: 'User',
+      senderId: 1,
+      externalSourceIds: {},
+      additionalAttributes: {},
+      processedMessageContent:
+        'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1730885428,
+        contact_inbox: {
+          source_id: 'candice@chatwoot.com',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'Sivin',
+        availableName: 'Sivin',
+        avatarUrl: '',
+        type: 'user',
+        availabilityStatus: 'online',
+        thumbnail: '',
+      },
+    },
+  ],
+  accountId: 2,
+  uuid: '53df668d-329d-420e-8fe9-980cb0e4d63c',
+  additionalAttributes: {
+    mail_subject: 'we',
+  },
+  agentLastSeenAt: 1730885428,
+  assigneeLastSeenAt: 1730885428,
+  canReply: true,
+  contactLastSeenAt: 0,
+  customAttributes: {},
+  inboxId: 7,
+  labels: [
+    'billing',
+    'delivery',
+    'lead',
+    'premium-customer',
+    'software',
+    'ops-handover',
+  ],
+  muted: false,
+  snoozedUntil: null,
+  status: 'open',
+  createdAt: 1722487645,
+  timestamp: 1730885428,
+  firstReplyCreatedAt: 1722487645,
+  unreadCount: 0,
+  lastNonActivityMessage: {
+    id: 3599,
+    content:
+      'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
+    account_id: 2,
+    inbox_id: 7,
+    conversation_id: 37,
+    message_type: 1,
+    created_at: 1730885428,
+    updated_at: '2024-11-06T09:30:30.619Z',
+    private: false,
+    status: 'sent',
+    source_id:
+      'conversation/53df668d-329d-420e-8fe9-980cb0e4d63c/messages/3599@paperlayer.test',
+    content_type: 'text',
+    content_attributes: {
+      cc_emails: [],
+      bcc_emails: [],
+      to_emails: [],
+    },
+    sender_type: 'User',
+    sender_id: 1,
+    external_source_ids: {},
+    additional_attributes: {},
+    processed_message_content:
+      'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
+    sentiment: {},
+    conversation: {
+      assignee_id: 1,
+      unread_count: 2,
+      last_activity_at: 1730885428,
+      contact_inbox: {
+        source_id: 'willy@chatwoot.com',
+      },
+    },
+    sender: {
+      id: 1,
+      name: 'Sivin',
+      available_name: 'Sivin',
+      avatar_url: '',
+      type: 'user',
+      availability_status: 'online',
+      thumbnail: '',
+    },
+  },
+  lastActivityAt: 1730885428,
+  priority: 'urgent',
+  waitingSince: 1730885428,
+  slaPolicyId: 3,
+  appliedSla: {
+    id: 4,
+    sla_id: 3,
+    sla_status: 'active_with_misses',
+    created_at: 1712127410,
+    updated_at: 1712127545,
+    sla_description:
+      'Premium Service Level Agreements (SLAs) are contracts that define clear expectations ',
+    sla_name: 'Premium SLA',
+    sla_first_response_time_threshold: 120,
+    sla_next_response_time_threshold: 180,
+    sla_only_during_business_hours: false,
+    sla_resolution_time_threshold: 360,
+  },
+  slaEvents: [
+    {
+      id: 8,
+      event_type: 'frt',
+      meta: {},
+      updated_at: 1712127545,
+      created_at: 1712127545,
+    },
+    {
+      id: 9,
+      event_type: 'rt',
+      meta: {},
+      updated_at: 1712127790,
+      created_at: 1712127790,
+    },
+  ],
+};
+
+const contactForConversationWithoutMeta = computed(() => ({
+  availabilityStatus: null,
+  email: 'candice@chatwoot.com',
+  id: 29,
+  name: 'Candice Matherson',
+  phoneNumber: '+918585858585',
+  identifier: null,
+  thumbnail: 'https://api.dicebear.com/9.x/dylan/svg?seed=George',
+  customAttributes: {},
+  last_activity_at: 1712127410,
+  createdAt: 1712127389,
+  contactInboxes: [],
+}));
+
+const contactForConversationWithMeta = computed(() => ({
+  availabilityStatus: null,
+  email: 'willy@chatwoot.com',
+  id: 29,
+  name: 'Willy Castelot',
+  phoneNumber: '+918585858585',
+  identifier: null,
+  thumbnail: 'https://api.dicebear.com/9.x/dylan/svg?seed=Liam',
+  customAttributes: {},
+  lastActivityAt: 1712127410,
+  createdAt: 1712127389,
+  contactInboxes: [],
+}));
+
+const webWidgetInbox = computed(() => ({
+  phone_number: '+918585858585',
+  channel_type: 'Channel::WebWidget',
+}));
+
+const accountLabels = computed(() => [
+  {
+    id: 1,
+    title: 'billing',
+    description: 'Label is used for tagging billing related conversations',
+    color: '#28AD21',
+    show_on_sidebar: true,
+  },
+  {
+    id: 3,
+    title: 'delivery',
+    description: null,
+    color: '#A2FDD5',
+    show_on_sidebar: true,
+  },
+  {
+    id: 6,
+    title: 'lead',
+    description: null,
+    color: '#F161C8',
+    show_on_sidebar: true,
+  },
+  {
+    id: 4,
+    title: 'ops-handover',
+    description: null,
+    color: '#A53326',
+    show_on_sidebar: true,
+  },
+  {
+    id: 5,
+    title: 'premium-customer',
+    description: null,
+    color: '#6FD4EF',
+    show_on_sidebar: true,
+  },
+  {
+    id: 2,
+    title: 'software',
+    description: null,
+    color: '#8F6EF2',
+    show_on_sidebar: true,
+  },
+]);
+</script>
+
+<template>
+  <Story
+    title="Components/ConversationCard"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Conversation without meta">
+      <div class="flex flex-col">
+        <ConversationCard
+          :key="conversationWithoutMeta.id"
+          :conversation="conversationWithoutMeta"
+          :contact="contactForConversationWithoutMeta"
+          :state-inbox="webWidgetInbox"
+          :account-labels="accountLabels"
+          class="hover:bg-n-alpha-1"
+        />
+      </div>
+    </Variant>
+    <Variant title="Conversation with meta (SLA, Labels)">
+      <div class="flex flex-col">
+        <ConversationCard
+          :key="conversationWithMeta.id"
+          :conversation="{
+            ...conversationWithMeta,
+            priority: 'medium',
+          }"
+          :contact="contactForConversationWithMeta"
+          :state-inbox="webWidgetInbox"
+          :account-labels="accountLabels"
+          class="hover:bg-n-alpha-1"
+        />
+      </div>
+    </Variant>
+    <Variant title="Conversation without meta (Unread count)">
+      <div class="flex flex-col">
+        <ConversationCard
+          :key="conversationWithoutMeta.id"
+          :conversation="{
+            ...conversationWithoutMeta,
+            unreadCount: 2,
+            priority: 'high',
+          }"
+          :contact="contactForConversationWithoutMeta"
+          :state-inbox="webWidgetInbox"
+          :account-labels="accountLabels"
+          class="hover:bg-n-alpha-1"
+        />
+      </div>
+    </Variant>
+    <Variant title="Conversation with meta (SLA, Labels, Unread count)">
+      <div class="flex flex-col">
+        <ConversationCard
+          :key="conversationWithMeta.id"
+          :conversation="{
+            ...conversationWithMeta,
+            unreadCount: 2,
+          }"
+          :contact="contactForConversationWithMeta"
+          :state-inbox="webWidgetInbox"
+          :account-labels="accountLabels"
+          class="hover:bg-n-alpha-1"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>
diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue
new file mode 100644
index 000000000..d99234a27
--- /dev/null
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue
@@ -0,0 +1,102 @@
+<script setup>
+import { computed } from 'vue';
+import { getInboxIconByType } from 'dashboard/helper/inbox';
+import { dynamicTime, shortTimestamp } from 'shared/helpers/timeHelper';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardMessagePreview from './CardMessagePreview.vue';
+import CardMessagePreviewWithMeta from './CardMessagePreviewWithMeta.vue';
+import CardPriorityIcon from './CardPriorityIcon.vue';
+
+const props = defineProps({
+  conversation: {
+    type: Object,
+    required: true,
+  },
+  contact: {
+    type: Object,
+    required: true,
+  },
+  stateInbox: {
+    type: Object,
+    required: true,
+  },
+  accountLabels: {
+    type: Array,
+    required: true,
+  },
+});
+
+const currentContact = computed(() => props.contact);
+
+const currentContactName = computed(() => currentContact.value?.name);
+const currentContactThumbnail = computed(() => currentContact.value?.thumbnail);
+const currentContactStatus = computed(
+  () => currentContact.value?.availabilityStatus
+);
+
+const inbox = computed(() => props.stateInbox);
+
+const inboxName = computed(() => inbox.value?.name);
+
+const inboxIcon = computed(() => {
+  const { phoneNumber, channelType } = inbox.value;
+  return getInboxIconByType(channelType, phoneNumber);
+});
+
+const lastActivityAt = computed(() => {
+  const timestamp = props.conversation?.timestamp;
+  return timestamp ? shortTimestamp(dynamicTime(timestamp)) : '';
+});
+
+const showMessagePreviewWithoutMeta = computed(() => {
+  const { slaPolicyId, labels = [] } = props.conversation;
+  return !slaPolicyId && labels.length === 0;
+});
+</script>
+
+<template>
+  <div
+    class="flex w-full gap-3 px-3 py-4 transition-colors duration-300 ease-in-out rounded-xl"
+  >
+    <Avatar
+      :name="currentContactName"
+      :src="currentContactThumbnail"
+      :size="24"
+      :status="currentContactStatus"
+      rounded-full
+    />
+    <div class="flex flex-col w-full gap-1">
+      <div class="flex items-center justify-between h-6 gap-2">
+        <h4 class="text-base font-medium truncate text-n-slate-12">
+          {{ currentContactName }}
+        </h4>
+        <div class="flex items-center gap-2">
+          <CardPriorityIcon :priority="conversation.priority || null" />
+          <div
+            v-tooltip.top-start="inboxName"
+            class="flex items-center justify-center flex-shrink-0 rounded-full bg-n-alpha-2 size-5"
+          >
+            <Icon
+              :icon="inboxIcon"
+              class="flex-shrink-0 text-n-slate-11 size-3"
+            />
+          </div>
+          <span class="text-sm text-n-slate-10">
+            {{ lastActivityAt }}
+          </span>
+        </div>
+      </div>
+      <CardMessagePreview
+        v-if="showMessagePreviewWithoutMeta"
+        :conversation="conversation"
+      />
+      <CardMessagePreviewWithMeta
+        v-else
+        :conversation="conversation"
+        :account-labels="accountLabels"
+      />
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue b/app/javascript/dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue
new file mode 100644
index 000000000..a9db5d99b
--- /dev/null
+++ b/app/javascript/dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue
@@ -0,0 +1,90 @@
+<script setup>
+import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
+import { evaluateSLAStatus } from '@chatwoot/utils';
+
+const props = defineProps({
+  conversation: {
+    type: Object,
+    required: true,
+  },
+});
+
+const REFRESH_INTERVAL = 60000;
+
+const timer = ref(null);
+const slaStatus = ref({
+  threshold: null,
+  isSlaMissed: false,
+  type: null,
+  icon: null,
+});
+
+// TODO: Remove this once we update the helper from utils
+// https://github.com/chatwoot/utils/blob/main/src/sla.ts#L73
+const convertObjectCamelCaseToSnakeCase = object => {
+  return Object.keys(object).reduce((acc, key) => {
+    acc[key.replace(/([A-Z])/g, '_$1').toLowerCase()] = object[key];
+    return acc;
+  }, {});
+};
+
+const appliedSLA = computed(() => props.conversation?.appliedSla);
+const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
+
+const slaStatusText = computed(() => {
+  return slaStatus.value?.type?.toUpperCase();
+});
+
+const updateSlaStatus = () => {
+  slaStatus.value = evaluateSLAStatus({
+    appliedSla: convertObjectCamelCaseToSnakeCase(appliedSLA.value),
+    chat: props.conversation,
+  });
+};
+
+const createTimer = () => {
+  timer.value = setTimeout(() => {
+    updateSlaStatus();
+    createTimer();
+  }, REFRESH_INTERVAL);
+};
+
+onMounted(() => {
+  updateSlaStatus();
+  createTimer();
+});
+
+onUnmounted(() => {
+  if (timer.value) {
+    clearTimeout(timer.value);
+  }
+});
+
+watch(() => props.conversation, updateSlaStatus);
+</script>
+
+<template>
+  <div class="flex items-center min-w-fit gap-0.5 h-6">
+    <div class="flex items-center justify-center size-4">
+      <svg
+        width="10"
+        height="13"
+        viewBox="0 0 10 13"
+        fill="none"
+        :class="isSlaMissed ? 'fill-n-ruby-10' : 'fill-n-slate-9'"
+        xmlns="http://www.w3.org/2000/svg"
+      >
+        <path
+          d="M4.55091 12.412C7.44524 12.412 9.37939 10.4571 9.37939 7.51446C9.37939 2.63072 5.21405 0.599854 2.36808 0.599854C1.81546 0.599854 1.45626 0.800176 1.45626 1.1801C1.45626 1.32516 1.52534 1.48404 1.64277 1.62219C2.27828 2.38204 2.92069 3.27314 2.93451 4.36455C2.93451 4.5925 2.9276 4.78592 2.76181 5.08295L3.05194 5.03459C2.81017 4.21949 2.18848 3.63234 1.5806 3.63234C1.32501 3.63234 1.15232 3.81884 1.15232 4.09514C1.15232 4.23331 1.19377 4.56488 1.19377 4.79974C1.19377 5.95332 0.26123 6.69935 0.26123 8.67495C0.26123 10.92 1.97434 12.412 4.55091 12.412ZM4.68906 10.8923C3.65982 10.8923 2.96905 10.2637 2.96905 9.33119C2.96905 8.3572 3.66672 8.01181 3.75652 7.38322C3.76344 7.32796 3.79107 7.31414 3.83251 7.34867C4.08809 7.57663 4.24697 7.85293 4.37822 8.1776C4.67525 7.77696 4.81341 6.9204 4.73051 6.0293C4.72361 5.97404 4.75814 5.94642 4.80649 5.96713C6.02916 6.53357 6.65085 7.74241 6.65085 8.82693C6.65085 9.92527 6.00844 10.8923 4.68906 10.8923Z"
+        />
+      </svg>
+    </div>
+
+    <span
+      class="text-sm truncate"
+      :class="isSlaMissed ? 'text-n-ruby-11' : 'text-n-slate-11'"
+    >
+      {{ `${slaStatusText}: ${slaStatus.threshold}` }}
+    </span>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/avatar/Avatar.vue b/app/javascript/dashboard/components-next/avatar/Avatar.vue
index d558f030a..39614f6b3 100644
--- a/app/javascript/dashboard/components-next/avatar/Avatar.vue
+++ b/app/javascript/dashboard/components-next/avatar/Avatar.vue
@@ -1,6 +1,9 @@
 <script setup>
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 import { computed, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { removeEmoji } from 'shared/helpers/emoji';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 import wootConstants from 'dashboard/constants/globals';
 
 const props = defineProps({
@@ -27,34 +30,114 @@ const props = defineProps({
   status: {
     type: String,
     default: null,
-    validator: value => {
-      if (!value) return true;
-      return wootConstants.AVAILABILITY_STATUS_KEYS.includes(value);
-    },
+    validator: value =>
+      !value || wootConstants.AVAILABILITY_STATUS_KEYS.includes(value),
+  },
+  iconName: {
+    type: String,
+    default: null,
   },
 });
+
 const emit = defineEmits(['upload']);
 
+const { t } = useI18n();
+
 const isImageValid = ref(true);
 
-function invalidateCurrentImage() {
-  isImageValid.value = false;
-}
+const AVATAR_COLORS = {
+  dark: [
+    ['#4B143D', '#FF8DCC'],
+    ['#3F220D', '#FFA366'],
+    ['#2A2A2A', '#ADB1B8'],
+    ['#023B37', '#0BD8B6'],
+    ['#27264D', '#A19EFF'],
+    ['#1D2E62', '#9EB1FF'],
+  ],
+  light: [
+    ['#FBDCEF', '#C2298A'],
+    ['#FFE0BB', '#99543A'],
+    ['#E8E8E8', '#60646C'],
+    ['#CCF3EA', '#008573'],
+    ['#EBEBFE', '#4747C2'],
+    ['#E1E9FF', '#3A5BC7'],
+  ],
+  default: { bg: '#E8E8E8', text: '#60646C' },
+};
+
+const STATUS_CLASSES = {
+  online: 'bg-n-teal-10',
+  busy: 'bg-n-amber-10',
+  offline: 'bg-n-slate-10',
+};
+
+const showDefaultAvatar = computed(() => !props.src && !props.name);
 
 const initials = computed(() => {
-  const splitNames = props.name.split(' ');
-
-  if (splitNames.length > 1) {
-    const firstName = splitNames[0];
-    const lastName = splitNames[splitNames.length - 1];
-
-    return firstName[0] + lastName[0];
-  }
-
-  const firstName = splitNames[0];
-  return firstName[0];
+  if (!props.name) return '';
+  const words = removeEmoji(props.name).split(/\s+/);
+  return words.length === 1
+    ? words[0].charAt(0).toUpperCase()
+    : words
+        .slice(0, 2)
+        .map(word => word.charAt(0))
+        .join('')
+        .toUpperCase();
 });
 
+const getColorsByNameLength = computed(() => {
+  if (!props.name) return AVATAR_COLORS.default;
+
+  const index = props.name.length % AVATAR_COLORS.light.length;
+  return {
+    bg: AVATAR_COLORS.light[index][0],
+    darkBg: AVATAR_COLORS.dark[index][0],
+    text: AVATAR_COLORS.light[index][1],
+    darkText: AVATAR_COLORS.dark[index][1],
+  };
+});
+
+const containerStyles = computed(() => ({
+  width: `${props.size}px`,
+  height: `${props.size}px`,
+}));
+
+const avatarStyles = computed(() => ({
+  ...containerStyles.value,
+  backgroundColor:
+    !showDefaultAvatar.value && (!props.src || !isImageValid.value)
+      ? getColorsByNameLength.value.bg
+      : undefined,
+  color:
+    !showDefaultAvatar.value && (!props.src || !isImageValid.value)
+      ? getColorsByNameLength.value.text
+      : undefined,
+  '--dark-bg': getColorsByNameLength.value.darkBg,
+  '--dark-text': getColorsByNameLength.value.darkText,
+}));
+
+const badgeStyles = computed(() => {
+  const badgeSize = Math.max(props.size * 0.35, 8); // 35% of avatar size, minimum 8px
+  return {
+    width: `${badgeSize}px`,
+    height: `${badgeSize}px`,
+    top: `${props.size - badgeSize / 1.1}px`,
+    left: `${props.size - badgeSize / 1.1}px`,
+  };
+});
+
+const iconStyles = computed(() => ({
+  fontSize: `${props.size / 1.6}px`,
+}));
+
+const initialsStyles = computed(() => ({
+  fontSize: `${props.size / 1.8}px`,
+}));
+
+const invalidateCurrentImage = () => {
+  isImageValid.value = false;
+};
+
 watch(
   () => props.src,
   () => {
@@ -64,48 +147,62 @@ watch(
 </script>
 
 <template>
-  <span
-    class="relative inline"
-    :style="{
-      width: `${size}px`,
-      height: `${size}px`,
-    }"
-  >
-    <slot name="badge" :size>
+  <span class="relative inline-flex" :style="containerStyles">
+    <!-- Status Badge -->
+    <slot name="badge" :size="size">
       <div
-        class="rounded-full w-2.5 h-2.5 absolute z-20"
-        :style="{
-          top: `${size - 10}px`,
-          left: `${size - 10}px`,
-        }"
-        :class="{
-          'bg-n-teal-10': status === 'online',
-          'bg-n-amber-10': status === 'busy',
-          'bg-n-slate-10': status === 'offline',
-        }"
+        v-if="status"
+        class="absolute z-20 border rounded-full border-n-slate-3"
+        :style="badgeStyles"
+        :class="STATUS_CLASSES[status]"
       />
     </slot>
+
+    <!-- Avatar Container -->
     <span
       role="img"
-      class="inline-flex relative items-center justify-center object-cover overflow-hidden font-medium bg-woot-50 text-woot-500 group/avatar"
-      :class="{
-        'rounded-full': roundedFull,
-        'rounded-xl': !roundedFull,
-      }"
-      :style="{
-        width: `${size}px`,
-        height: `${size}px`,
-      }"
+      class="relative inline-flex items-center justify-center object-cover overflow-hidden font-medium"
+      :class="[
+        roundedFull ? 'rounded-full' : 'rounded-xl',
+        {
+          'dark:!bg-[var(--dark-bg)] dark:!text-[var(--dark-text)]':
+            !showDefaultAvatar && (!src || !isImageValid),
+          'bg-n-slate-3 dark:bg-n-slate-4': showDefaultAvatar,
+        },
+      ]"
+      :style="avatarStyles"
     >
+      <!-- Avatar Content -->
       <img
         v-if="src && isImageValid"
         :src="src"
         :alt="name"
         @error="invalidateCurrentImage"
       />
-      <span v-else>
-        {{ initials }}
-      </span>
+
+      <template v-else>
+        <!-- Custom Icon -->
+        <Icon v-if="iconName" :icon="iconName" :style="iconStyles" />
+
+        <!-- Initials -->
+        <span
+          v-else-if="!showDefaultAvatar"
+          :style="initialsStyles"
+          class="select-none"
+        >
+          {{ initials }}
+        </span>
+
+        <!-- Fallback Icon if no name or image -->
+        <Icon
+          v-else
+          v-tooltip.top-start="t('THUMBNAIL.AUTHOR.NOT_AVAILABLE')"
+          icon="i-lucide-user"
+          :style="iconStyles"
+        />
+      </template>
+
+      <!-- Upload Overlay -->
       <div
         v-if="allowUpload"
         role="button"
diff --git a/app/javascript/histoire.setup.ts b/app/javascript/histoire.setup.ts
index 9b1166711..13a81608a 100644
--- a/app/javascript/histoire.setup.ts
+++ b/app/javascript/histoire.setup.ts
@@ -2,6 +2,7 @@ import './design-system/histoire.scss';
 import { defineSetupVue3 } from '@histoire/plugin-vue';
 import i18nMessages from 'dashboard/i18n';
 import { createI18n } from 'vue-i18n';
+import { vResizeObserver } from '@vueuse/components';
 import store from 'dashboard/store';
 
 const i18n = createI18n({
@@ -13,4 +14,5 @@ const i18n = createI18n({
 export const setupVue3 = defineSetupVue3(({ app }) => {
   app.use(store);
   app.use(i18n);
+  app.directive('resize', vResizeObserver);
 });