feat: captain decides if conversation should be resolved or kept open (#13336)

# Pull Request Template

## Description

captain decides if conversation should be resolved or open

Fixes
https://linear.app/chatwoot/issue/AI-91/make-captain-resolution-time-configurable

Update: Added 2 entries in reporting events:
`conversation_captain_handoff` and `conversation_captain_resolved`

## Type of change

Please delete options that are not relevant.

- [x] New feature (non-breaking change which adds functionality)
- [x] This change requires a documentation update

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.

LLM call decides that conversation is resolved, drops a private note
<img width="1228" height="438" alt="image"
src="https://github.com/user-attachments/assets/fb2cf1e9-4b2b-458b-a1e2-45c53d6a0158"
/>

LLM call decides conversation is still open as query was not resolved
<img width="1215" height="573" alt="image"
src="https://github.com/user-attachments/assets/2d1d5322-f567-487e-954e-11ab0798d11c"
/>


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>

spec/enterprise/lib/captain/tools/handoff_tool_spec.rb

@@ -63,6 +63,20 @@ RSpec.describe Captain::Tools::HandoffTool, type: :model do
           tool.perform(tool_context, reason: 'Test reason')
         end
 
+        it 'creates a conversation_bot_handoff reporting event' do
+          create(:captain_inbox, captain_assistant: assistant, inbox: inbox)
+          Current.executed_by = assistant
+
+          perform_enqueued_jobs do
+            tool.perform(tool_context, reason: 'Customer needs specialized support')
+          end
+
+          reporting_event = ReportingEvent.find_by(conversation_id: conversation.id, name: 'conversation_bot_handoff')
+          expect(reporting_event).to be_present
+        ensure
+          Current.reset
+        end
+
         it 'logs tool usage with reason' do
           reason = 'Customer needs help'
           expect(tool).to receive(:log_tool_usage).with(

spec/enterprise/lib/captain/tools/resolve_conversation_tool_spec.rb

@@ -29,10 +29,14 @@ RSpec.describe Captain::Tools::ResolveConversationTool do
       )
     end
 
-    it 'clears captain_resolve_reason after execution' do
-      tool.perform(tool_context, reason: 'Possible spam')
+    it 'creates a conversation_resolved reporting event' do
+      create(:captain_inbox, captain_assistant: assistant, inbox: inbox)
 
-      expect(Current.captain_resolve_reason).to be_nil
+      expect do
+        perform_enqueued_jobs do
+          tool.perform(tool_context, reason: 'Possible spam')
+        end
+      end.to change { ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_resolved').count }.by(1)
     end
   end