feat: Consider business hours while generating the reports (#4330)

* feat: Consider business hours while generating the reports

app/helpers/report_helper.rb

@@ -33,17 +33,23 @@ module ReportHelper
   end
 
   def avg_first_response_time
-    (get_grouped_values scope.reporting_events.where(name: 'first_response')).average(:value)
+    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response'))
+    return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
+
+    grouped_reporting_events.average(:value)
   end
 
   def avg_resolution_time
-    (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved')).average(:value)
+    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved'))
+    return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
+
+    grouped_reporting_events.average(:value)
   end
 
   def avg_resolution_time_summary
-    avg_rt = scope.reporting_events
-                  .where(name: 'conversation_resolved', created_at: range)
-                  .average(:value)
+    reporting_events = scope.reporting_events
+                            .where(name: 'conversation_resolved', created_at: range)
+    avg_rt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)
 
     return 0 if avg_rt.blank?
 
@@ -51,9 +57,9 @@ module ReportHelper
   end
 
   def avg_first_response_time_summary
-    avg_frt = scope.reporting_events
-                   .where(name: 'first_response', created_at: range)
-                   .average(:value)
+    reporting_events = scope.reporting_events
+                            .where(name: 'first_response', created_at: range)
+    avg_frt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)
 
     return 0 if avg_frt.blank?
 

app/helpers/reporting_event_helper.rb

@@ -0,0 +1,50 @@
+module ReportingEventHelper
+  def business_hours(inbox, from, to)
+    return 0 unless inbox.working_hours_enabled?
+
+    inbox_working_hours = configure_working_hours(inbox.working_hours)
+    return 0 if inbox_working_hours.blank?
+
+    # Configure working hours
+    WorkingHours::Config.working_hours = inbox_working_hours
+
+    # Configure timezone
+    WorkingHours::Config.time_zone = inbox.timezone
+
+    # Use inbox timezone to change from & to values.
+    from_in_inbox_timezone = from.in_time_zone(inbox.timezone).to_time
+    to_in_inbox_timezone = to.in_time_zone(inbox.timezone).to_time
+    from_in_inbox_timezone.working_time_until(to_in_inbox_timezone)
+  end
+
+  private
+
+  def configure_working_hours(working_hours)
+    working_hours.each_with_object({}) do |working_hour, object|
+      object[day(working_hour.day_of_week)] = working_hour_range(working_hour) unless working_hour.closed_all_day?
+    end
+  end
+
+  def day(day_of_week)
+    week_days = {
+      0 => :sun,
+      1 => :mon,
+      2 => :tue,
+      3 => :wed,
+      4 => :thu,
+      5 => :fri,
+      6 => :sat
+    }
+    week_days[day_of_week]
+  end
+
+  def working_hour_range(working_hour)
+    { format_time(working_hour.open_hour, working_hour.open_minutes) => format_time(working_hour.close_hour, working_hour.close_minutes) }
+  end
+
+  def format_time(hour, minute)
+    hour = hour < 10 ? "0#{hour}" : hour
+    minute = minute < 10 ? "0#{minute}" : minute
+    "#{hour}:#{minute}"
+  end
+end