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feat: Agent assignment index page (#12364)

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This commit is contained in:
Sivin Varghese
2025-09-04 12:02:35 +05:30
committed by GitHub
parent f2cabd6c82
commit ce1690eeb1
8 changed files with 152 additions and 2 deletions
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27
app/javascript/dashboard/i18n/locale/en/settings.json
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@@ -330,6 +330,7 @@
"REPORTS_LABEL": "Labels",
"REPORTS_INBOX": "Inbox",
"REPORTS_TEAM": "Team",
"AGENT_ASSIGNMENT": "Agent Assignment",
"SET_AVAILABILITY_TITLE": "Set yourself as",
"SET_YOUR_AVAILABILITY": "Set your availability",
"SLA": "SLA",
@@ -418,5 +419,31 @@
"SWITCH_TO_REPLY": "Switch to Reply",
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
}
},
"ASSIGNMENT_POLICY": {
"INDEX": {
"HEADER": {
"TITLE": "Agent assignment",
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
},
"ASSIGNMENT_POLICY": {
"TITLE": "Assignment policy",
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
"FEATURES": [
"Assign by conversations evenly or by available capacity",
"Add fair distribution rules to avoid overloading any agent",
"Add inboxes to a policy - one policy per inbox"
]
},
"AGENT_CAPACITY_POLICY": {
"TITLE": "Agent capacity policy",
"DESCRIPTION": "Manage workload for agents.",
"FEATURES": [
"Define maximum conversations per inbox",
"Create exceptions based on labels and time",
"Add agents to a policy - one policy per agent"
]
}
}
}
}