feat(ee): Add SLA management UI (#8777)

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>

app/javascript/dashboard/i18n/locale/en/index.js

@@ -29,6 +29,7 @@ import settings from './settings.json';
 import signup from './signup.json';
 import teamsSettings from './teamsSettings.json';
 import whatsappTemplates from './whatsappTemplates.json';
+import sla from './sla.json';
 import inbox from './inbox.json';
 
 export default {
@@ -61,6 +62,7 @@ export default {
   ...setNewPassword,
   ...settings,
   ...signup,
+  ...sla,
   ...teamsSettings,
   ...whatsappTemplates,
   ...inbox,

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -238,6 +238,7 @@
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "FACEBOOK_REAUTHORIZE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",

app/javascript/dashboard/i18n/locale/en/sla.json

@@ -0,0 +1,63 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "There are no items matching this query",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": ["Name", "Description", "FRT", "NRT", "RT", "Business Hours"]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Business Hours",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Edit",
+      "CREATE": "Create",
+      "DELETE": "Delete",
+      "CANCEL": "Cancel"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    }
+  }
+}