feat: Add CSAT reports (#2608)

app/javascript/dashboard/i18n/default-sidebar.js

@@ -8,7 +8,6 @@ export const getSidebarItems = accountId => ({
       'inbox_conversation',
       'conversation_through_inbox',
       'notifications_dashboard',
-      'settings_account_reports',
       'profile_settings',
       'profile_settings_index',
       'label_conversations',
@@ -80,6 +79,32 @@ export const getSidebarItems = accountId => ({
       },
     },
   },
+  reports: {
+    routes: ['settings_account_reports', 'csat_reports'],
+    menuItems: {
+      back: {
+        icon: 'ion-ios-arrow-back',
+        label: 'HOME',
+        hasSubMenu: false,
+        toStateName: 'home',
+        toState: frontendURL(`accounts/${accountId}/dashboard`),
+      },
+      reportOverview: {
+        icon: 'ion-arrow-graph-up-right',
+        label: 'REPORTS_OVERVIEW',
+        hasSubMenu: false,
+        toState: frontendURL(`accounts/${accountId}/reports/overview`),
+        toStateName: 'settings_account_reports',
+      },
+      csatReports: {
+        icon: 'ion-happy',
+        label: 'CSAT',
+        hasSubMenu: false,
+        toState: frontendURL(`accounts/${accountId}/reports/csat`),
+        toStateName: 'csat_reports',
+      },
+    },
+  },
   settings: {
     routes: [
       'agent_list',

app/javascript/dashboard/i18n/locale/en/report.json

@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Reports",
+    "HEADER": "Overview",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -60,5 +60,31 @@
       "CONFIRM": "Apply",
       "PLACEHOLDER": "Select date range"
     }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+         "LABEL": "Satisfaction score",
+         "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+         "LABEL": "Response rate",
+         "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -139,7 +139,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",