diff --git a/app/controllers/api/v1/accounts/articles_controller.rb b/app/controllers/api/v1/accounts/articles_controller.rb
index f1689d918..cc0976375 100644
--- a/app/controllers/api/v1/accounts/articles_controller.rb
+++ b/app/controllers/api/v1/accounts/articles_controller.rb
@@ -1,14 +1,19 @@
 class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   before_action :portal
   before_action :check_authorization
-  before_action :fetch_article, except: [:index, :create, :attach_file]
+  before_action :fetch_article, except: [:index, :create, :attach_file, :reorder]
   before_action :set_current_page, only: [:index]
 
   def index
     @portal_articles = @portal.articles
     @all_articles = @portal_articles.search(list_params)
     @articles_count = @all_articles.count
-    @articles = @all_articles.order_by_updated_at.page(@current_page)
+
+    @articles = if list_params[:category_slug].present?
+                  @all_articles.order_by_position.page(@current_page).per(50)
+                else
+                  @all_articles.order_by_updated_at.page(@current_page)
+                end
   end
 
   def create
@@ -43,6 +48,11 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
     render json: { file_url: url_for(file_blob) }
   end
 
+  def reorder
+    Article.update_positions(params[:positions_hash])
+    head :ok
+  end
+
   private
 
   def fetch_article
diff --git a/app/javascript/dashboard/api/helpCenter/articles.js b/app/javascript/dashboard/api/helpCenter/articles.js
index bcbb4dc5b..5423b1de2 100644
--- a/app/javascript/dashboard/api/helpCenter/articles.js
+++ b/app/javascript/dashboard/api/helpCenter/articles.js
@@ -60,6 +60,13 @@ class ArticlesAPI extends PortalsAPI {
       }
     );
   }
+
+  reorderArticles({ portalSlug, reorderedGroup, categorySlug }) {
+    return axios.post(`${this.url}/${portalSlug}/articles/reorder`, {
+      positions_hash: reorderedGroup,
+      category_slug: categorySlug,
+    });
+  }
 }
 
 export default new ArticlesAPI();
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleItem.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleItem.vue
index 00dba9eb8..e6851bb60 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleItem.vue
@@ -1,21 +1,20 @@
 <template>
-  <tr class="row--article-block">
-    <td>
-      <div class="article-content-wrap">
-        <div class="article-block">
-          <router-link :to="articleUrl(id)">
-            <h6 :title="title" class="sub-block-title text-truncate">
-              {{ title }}
-            </h6>
-          </router-link>
-          <div class="author">
-            <span class="by">{{ $t('HELP_CENTER.TABLE.COLUMNS.BY') }}</span>
-            <span class="name">{{ articleAuthorName }}</span>
-          </div>
+  <div class="article-container--row">
+    <span class="article-column article-title">
+      <emoji-or-icon class="icon-grab" icon="grab-handle" />
+      <div class="article-block">
+        <router-link :to="articleUrl(id)">
+          <h6 :title="title" class="sub-block-title text-truncate">
+            {{ title }}
+          </h6>
+        </router-link>
+        <div class="author">
+          <span class="by">{{ $t('HELP_CENTER.TABLE.COLUMNS.BY') }}</span>
+          <span class="name">{{ articleAuthorName }}</span>
         </div>
       </div>
-    </td>
-    <td>
+    </span>
+    <span class="article-column article-category">
       <router-link
         class="fs-small button clear link secondary"
         :to="getCategoryRoute(category.slug)"
@@ -27,13 +26,13 @@
           {{ category.name }}
         </span>
       </router-link>
-    </td>
-    <td>
+    </span>
+    <span class="article-column article-read-count">
       <span class="fs-small" :title="formattedViewCount">
         {{ readableViewCount }}
       </span>
-    </td>
-    <td>
+    </span>
+    <span class="article-column article-status">
       <div>
         <woot-label
           :title="status"
@@ -42,22 +41,25 @@
           :color-scheme="labelColor"
         />
       </div>
-    </td>
-    <td>
+    </span>
+    <span class="article-column article-last-edited">
       <span class="fs-small">
         {{ lastUpdatedAt }}
       </span>
-    </td>
-  </tr>
+    </span>
+  </div>
 </template>
 <script>
 import timeMixin from 'dashboard/mixins/time';
 import portalMixin from '../mixins/portalMixin';
 import { frontendURL } from 'dashboard/helper/URLHelper';
+import EmojiOrIcon from '../../../../../shared/components/EmojiOrIcon.vue';
 
 export default {
+  components: {
+    EmojiOrIcon,
+  },
   mixins: [timeMixin, portalMixin],
-
   props: {
     id: {
       type: Number,
@@ -130,19 +132,79 @@ export default {
 </script>
 
 <style lang="scss" scoped>
-td {
-  font-weight: var(--font-weight-normal);
-  color: var(--s-700);
-  font-size: var(--font-size-mini);
-  padding-left: 0;
-}
-.row--article-block {
-  border-bottom-color: transparent;
-  .article-content-wrap {
-    align-items: center;
-    display: flex;
-    text-align: left;
+.article-container--row {
+  background: var(--white);
+  border-bottom: 1px solid var(--s-50);
+  display: grid;
+  gap: var(--space-normal);
+  grid-template-columns: repeat(8, minmax(0, 1fr));
+  margin: 0 var(--space-minus-normal);
+  padding: 0 var(--space-normal);
+
+  @media (max-width: 1024px) {
+    grid-template-columns: repeat(7, minmax(0, 1fr));
   }
+
+  @media (max-width: 768px) {
+    grid-template-columns: repeat(6, minmax(0, 1fr));
+  }
+
+  &.draggable {
+    span.article-column.article-title {
+      margin-left: var(--space-minus-small);
+
+      .icon-grab {
+        display: block;
+        cursor: move;
+        height: var(--space-normal);
+        margin-top: var(--space-smaller);
+        width: var(--space-normal);
+
+        color: var(--s-100);
+
+        &:hover {
+          color: var(--s-300);
+        }
+      }
+    }
+  }
+
+  span.article-column {
+    color: var(--s-700);
+    font-size: var(--font-size-small);
+    font-weight: var(--font-weight-bold);
+    padding: var(--space-small) 0;
+    text-align: right;
+    text-transform: capitalize;
+
+    &.article-title {
+      align-items: start;
+      display: flex;
+      gap: var(--space-small);
+      grid-column: span 4 / span 4;
+      text-align: left;
+      text-align: left;
+
+      .icon-grab {
+        display: none;
+      }
+    }
+
+    // for screen sizes smaller than 1024px
+    @media (max-width: 63.9375em) {
+      &.article-read-count {
+        display: none;
+      }
+    }
+
+    @media (max-width: 47.9375em) {
+      &.article-read-count,
+      &.article-last-edited {
+        display: none;
+      }
+    }
+  }
+
   .article-block {
     min-width: 0;
   }
@@ -170,8 +232,10 @@ td {
   }
 }
 
-.category-link-content {
-  max-width: 16rem;
-  line-height: 1.5;
+span {
+  font-weight: var(--font-weight-normal);
+  color: var(--s-700);
+  font-size: var(--font-size-mini);
+  padding-left: 0;
 }
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleTable.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleTable.vue
index 515570195..11e916844 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleTable.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleTable.vue
@@ -1,32 +1,48 @@
 <template>
   <div class="article-container">
-    <table>
-      <thead>
-        <tr>
-          <th scope="col">{{ $t('HELP_CENTER.TABLE.HEADERS.TITLE') }}</th>
-          <th scope="col">{{ $t('HELP_CENTER.TABLE.HEADERS.CATEGORY') }}</th>
-          <th scope="col">{{ $t('HELP_CENTER.TABLE.HEADERS.READ_COUNT') }}</th>
-          <th scope="col">{{ $t('HELP_CENTER.TABLE.HEADERS.STATUS') }}</th>
-          <th scope="col">{{ $t('HELP_CENTER.TABLE.HEADERS.LAST_EDITED') }}</th>
-        </tr>
-      </thead>
-      <tr>
-        <td colspan="100%" class="horizontal-line" />
-      </tr>
-      <tbody>
-        <ArticleItem
-          v-for="article in articles"
-          :id="article.id"
-          :key="article.id"
-          :title="article.title"
-          :author="article.author"
-          :category="article.category"
-          :views="article.views"
-          :status="article.status"
-          :updated-at="article.updated_at"
-        />
-      </tbody>
-    </table>
+    <div
+      class="article-container--header"
+      :class="{ draggable: onCategoryPage }"
+    >
+      <div class="heading-item heading-title">
+        {{ $t('HELP_CENTER.TABLE.HEADERS.TITLE') }}
+      </div>
+      <div class="heading-item heading-category">
+        {{ $t('HELP_CENTER.TABLE.HEADERS.CATEGORY') }}
+      </div>
+      <div class="heading-item heading-read-count">
+        {{ $t('HELP_CENTER.TABLE.HEADERS.READ_COUNT') }}
+      </div>
+      <div class="heading-item heading-status">
+        {{ $t('HELP_CENTER.TABLE.HEADERS.STATUS') }}
+      </div>
+      <div class="heading-item heading-last-edited">
+        {{ $t('HELP_CENTER.TABLE.HEADERS.LAST_EDITED') }}
+      </div>
+    </div>
+    <draggable
+      tag="div"
+      class="article-container--border"
+      :disabled="!dragEnabled"
+      :list="localArticles"
+      ghost-class="article-ghost-class"
+      @start="dragging = true"
+      @end="onDragEnd"
+    >
+      <ArticleItem
+        v-for="article in localArticles"
+        :id="article.id"
+        :key="article.id"
+        :class="{ draggable: onCategoryPage }"
+        :title="article.title"
+        :author="article.author"
+        :category="article.category"
+        :views="article.views"
+        :status="article.status"
+        :updated-at="article.updated_at"
+      />
+    </draggable>
+
     <table-footer
       v-if="articles.length"
       :current-page="currentPage"
@@ -40,10 +56,13 @@
 <script>
 import ArticleItem from './ArticleItem.vue';
 import TableFooter from 'dashboard/components/widgets/TableFooter';
+import draggable from 'vuedraggable';
+
 export default {
   components: {
     ArticleItem,
     TableFooter,
+    draggable,
   },
   props: {
     articles: {
@@ -63,7 +82,56 @@ export default {
       default: 25,
     },
   },
+  data() {
+    return {
+      localArticles: [],
+    };
+  },
+  computed: {
+    dragEnabled() {
+      // dragging allowed only on category page
+      return (
+        this.articles.length > 1 && !this.isFetching && this.onCategoryPage
+      );
+    },
+    onCategoryPage() {
+      return this.$route.name === 'show_category';
+    },
+  },
+  watch: {
+    articles() {
+      this.localArticles = [...this.articles];
+    },
+  },
   methods: {
+    onDragEnd() {
+      // why reuse the same positons array, instead of creating a new one?
+      // this ensures that the shuffling happens within the same group
+      // itself and does not create any new positions and avoid conflict with existing articles
+      // so if a user sorts on page number 2, and the positions are say [550, 560, 570, 580, 590]
+      // the new sorted items will be in the same position range as well
+      const sortedArticlePositions = this.localArticles
+        .map(article => article.position)
+        .sort((a, b) => {
+          // Why sort like this? Glad you asked!
+          // because JavaScript is the doom of my existence, and if a `compareFn` is not supplied,
+          // all non-undefined array elements are sorted by converting them to strings
+          // and comparing strings in UTF-16 code units order.
+          //
+          // so an array [20, 10000, 10, 30, 40] will be sorted as [10, 10000, 20, 30, 40]
+
+          return a - b;
+        });
+
+      const orderedArticles = this.localArticles.map(article => article.id);
+
+      const reorderedGroup = orderedArticles.reduce((obj, key, index) => {
+        obj[key] = sortedArticlePositions[index];
+        return obj;
+      }, {});
+
+      this.$emit('reorder', reorderedGroup);
+    },
     onPageChange(page) {
       this.$emit('page-change', page);
     },
@@ -74,19 +142,69 @@ export default {
 .article-container {
   width: 100%;
 
-  table thead th {
-    font-weight: var(--font-weight-bold);
-    text-transform: capitalize;
-    color: var(--s-700);
-    font-size: var(--font-size-small);
-    padding-left: 0;
+  & > :not([hidden]) ~ :not([hidden]) {
+    border-top-width: 1px;
+    border-bottom-width: 0px;
   }
-  .horizontal-line {
-    border-bottom: 1px solid var(--color-border);
+
+  .article-container--header {
+    margin: 0 var(--space-minus-normal);
+    padding: 0 var(--space-normal);
+    display: grid;
+    gap: var(--space-normal);
+    border-bottom: 1px solid var(--s-100);
+    grid-template-columns: repeat(8, minmax(0, 1fr));
+
+    @media (max-width: 1024px) {
+      grid-template-columns: repeat(7, minmax(0, 1fr));
+    }
+
+    @media (max-width: 768px) {
+      grid-template-columns: repeat(6, minmax(0, 1fr));
+    }
+
+    &.draggable {
+      div.heading-item.heading-title {
+        padding: var(--space-small) var(--space-snug);
+      }
+    }
+
+    div.heading-item {
+      font-weight: var(--font-weight-bold);
+      text-transform: capitalize;
+      color: var(--s-700);
+      font-size: var(--font-size-small);
+      text-align: right;
+      padding: var(--space-small) 0;
+
+      &.heading-title {
+        text-align: left;
+        grid-column: span 4 / span 4;
+      }
+
+      @media (max-width: 1024px) {
+        &.heading-read-count {
+          display: none;
+        }
+      }
+
+      @media (max-width: 768px) {
+        &.heading-read-count,
+        &.heading-last-edited {
+          display: none;
+        }
+      }
+    }
   }
+
   .footer {
     padding: 0;
     border: 0;
   }
 }
+
+.article-ghost-class {
+  opacity: 0.5;
+  background-color: var(--s-50);
+}
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/articles/ListAllArticles.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/articles/ListAllArticles.vue
index cacbd2195..4b4f685e4 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/articles/ListAllArticles.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/articles/ListAllArticles.vue
@@ -11,6 +11,7 @@
       :current-page="Number(meta.currentPage)"
       :total-count="Number(meta.count)"
       @page-change="onPageChange"
+      @reorder="onReorder"
     />
     <div v-if="shouldShowLoader" class="articles--loader">
       <spinner />
@@ -29,6 +30,7 @@ import Spinner from 'shared/components/Spinner.vue';
 import ArticleHeader from 'dashboard/routes/dashboard/helpcenter/components/Header/ArticleHeader';
 import EmptyState from 'dashboard/components/widgets/EmptyState';
 import ArticleTable from '../../components/ArticleTable';
+
 export default {
   components: {
     ArticleHeader,
@@ -137,6 +139,12 @@ export default {
     onPageChange(pageNumber) {
       this.fetchArticles({ pageNumber });
     },
+    onReorder(reorderedGroup) {
+      this.$store.dispatch('articles/reorder', {
+        reorderedGroup,
+        portalSlug: this.$route.params.portalSlug,
+      });
+    },
   },
 };
 </script>
diff --git a/app/javascript/dashboard/store/modules/helpCenterArticles/actions.js b/app/javascript/dashboard/store/modules/helpCenterArticles/actions.js
index 47d64abfb..df4d6a462 100644
--- a/app/javascript/dashboard/store/modules/helpCenterArticles/actions.js
+++ b/app/javascript/dashboard/store/modules/helpCenterArticles/actions.js
@@ -69,6 +69,7 @@ export const actions = {
       commit(types.SET_UI_FLAG, { isFetching: false });
     }
   },
+
   update: async ({ commit }, { portalSlug, articleId, ...articleObj }) => {
     commit(types.UPDATE_ARTICLE_FLAG, {
       uiFlags: {
@@ -100,6 +101,7 @@ export const actions = {
       });
     }
   },
+
   delete: async ({ commit }, { portalSlug, articleId }) => {
     commit(types.UPDATE_ARTICLE_FLAG, {
       uiFlags: {
@@ -138,4 +140,18 @@ export const actions = {
     }
     return '';
   },
+
+  reorder: async (_, { portalSlug, categorySlug, reorderedGroup }) => {
+    try {
+      await articlesAPI.reorderArticles({
+        portalSlug,
+        reorderedGroup,
+        categorySlug,
+      });
+    } catch (error) {
+      throwErrorMessage(error);
+    }
+
+    return '';
+  },
 };
diff --git a/app/javascript/shared/assets/stylesheets/spacing.scss b/app/javascript/shared/assets/stylesheets/spacing.scss
index 89ada7a02..e593e1338 100644
--- a/app/javascript/shared/assets/stylesheets/spacing.scss
+++ b/app/javascript/shared/assets/stylesheets/spacing.scss
@@ -6,6 +6,7 @@
   --space-small: 0.8rem;
   --space-one: 1rem;
   --space-slab: 1.2rem;
+  --space-snug: 1.4rem;
   --space-normal: 1.6rem;
   --space-two: 2rem;
   --space-medium: 2.4rem;
@@ -21,6 +22,7 @@
   --space-minus-small: -0.8rem;
   --space-minus-one: -1rem;
   --space-minus-slab: -1.2rem;
+  --space-minus-snug: -1.4rem;
   --space-minus-normal: -1.6rem;
   --space-minus-two: -2rem;
   --space-minus-medium: -2.4rem;
diff --git a/app/javascript/shared/components/FluentIcon/dashboard-icons.json b/app/javascript/shared/components/FluentIcon/dashboard-icons.json
index f6f6f5aae..1c583ac28 100644
--- a/app/javascript/shared/components/FluentIcon/dashboard-icons.json
+++ b/app/javascript/shared/components/FluentIcon/dashboard-icons.json
@@ -176,5 +176,13 @@
   ],
   "translate-outline": "M16.953 5.303a1 1 0 0 0-1.906-.606c-.124.389-.236.899-.324 1.344-.565.012-1.12 0-1.652-.038a1 1 0 1 0-.142 1.995c.46.032.934.048 1.416.047a25.649 25.649 0 0 0-.24 1.698c-1.263.716-2.142 1.684-2.636 2.7-.624 1.283-.7 2.857.239 3.883.675.736 1.704.758 2.499.588.322-.068.654-.176.988-.32a1 1 0 0 0 1.746-.93 13.17 13.17 0 0 0-.041-.115 8.404 8.404 0 0 0 2.735-4.06c.286.251.507.55.658.864.284.594.334 1.271.099 1.91-.234.633-.78 1.313-1.84 1.843a1 1 0 0 0 .895 1.789c1.44-.72 2.385-1.758 2.821-2.94a4.436 4.436 0 0 0-.17-3.464 4.752 4.752 0 0 0-2.104-2.165C19.998 9.22 20 9.11 20 9a1 1 0 0 0-1.974-.23 5.984 5.984 0 0 0-1.796.138c.047-.305.102-.626.166-.964a20.142 20.142 0 0 0 2.842-.473 1 1 0 0 0-.476-1.942c-.622.152-1.286.272-1.964.358.048-.208.1-.409.155-.584Zm-3.686 8.015c.166-.34.414-.697.758-1.037.02.348.053.67.098.973.083.56.207 1.048.341 1.477a3.41 3.41 0 0 1-.674.227c-.429.092-.588.019-.614.006l-.004-.001c-.162-.193-.329-.774.095-1.645Zm4.498-2.562a6.362 6.362 0 0 1-1.568 2.73 7.763 7.763 0 0 1-.095-.525 10.294 10.294 0 0 1-.088-1.904c.033-.013.067-.024.1-.036l1.651-.265Zm0 0-1.651.265c.602-.212 1.155-.29 1.651-.265ZM7.536 6.29a6.342 6.342 0 0 0-4.456.331 1 1 0 0 0 .848 1.811 4.342 4.342 0 0 1 3.049-.222c.364.107.568.248.69.37.12.123.203.27.257.454.067.225.087.446.09.69a8.195 8.195 0 0 0-.555-.117c-1.146-.199-2.733-.215-4.262.64-1.271.713-1.796 2.168-1.682 3.448.12 1.326.94 2.679 2.572 3.136 1.48.414 2.913-.045 3.877-.507l.08-.04a1 1 0 0 0 1.96-.281V10.5c0-.053.002-.12.005-.2.012-.417.034-1.16-.168-1.838a3.043 3.043 0 0 0-.755-1.29c-.394-.398-.91-.694-1.547-.881h-.003Zm-.419 5.288c.344.06.647.143.887.222v2.197a7.021 7.021 0 0 1-.905.524c-.792.38-1.682.605-2.473.384-.698-.195-1.06-.742-1.119-1.389-.062-.693.243-1.286.667-1.523.987-.553 2.06-.569 2.943-.415Z",
   "eye-show-outline": "M12 9.005a4 4 0 1 1 0 8 4 4 0 0 1 0-8Zm0 1.5a2.5 2.5 0 1 0 0 5 2.5 2.5 0 0 0 0-5ZM12 5.5c4.613 0 8.596 3.15 9.701 7.564a.75.75 0 1 1-1.455.365 8.503 8.503 0 0 0-16.493.004.75.75 0 0 1-1.455-.363A10.003 10.003 0 0 1 12 5.5Z",
-  "eye-hide-outline": "M2.22 2.22a.75.75 0 0 0-.073.976l.073.084 4.034 4.035a9.986 9.986 0 0 0-3.955 5.75.75.75 0 0 0 1.455.364 8.49 8.49 0 0 1 3.58-5.034l1.81 1.81A4 4 0 0 0 14.8 15.86l5.919 5.92a.75.75 0 0 0 1.133-.977l-.073-.084-6.113-6.114.001-.002-1.2-1.198-2.87-2.87h.002L8.719 7.658l.001-.002-1.133-1.13L3.28 2.22a.75.75 0 0 0-1.06 0Zm7.984 9.045 3.535 3.536a2.5 2.5 0 0 1-3.535-3.535ZM12 5.5c-1 0-1.97.148-2.889.425l1.237 1.236a8.503 8.503 0 0 1 9.899 6.272.75.75 0 0 0 1.455-.363A10.003 10.003 0 0 0 12 5.5Zm.195 3.51 3.801 3.8a4.003 4.003 0 0 0-3.801-3.8Z"
+  "eye-hide-outline": "M2.22 2.22a.75.75 0 0 0-.073.976l.073.084 4.034 4.035a9.986 9.986 0 0 0-3.955 5.75.75.75 0 0 0 1.455.364 8.49 8.49 0 0 1 3.58-5.034l1.81 1.81A4 4 0 0 0 14.8 15.86l5.919 5.92a.75.75 0 0 0 1.133-.977l-.073-.084-6.113-6.114.001-.002-1.2-1.198-2.87-2.87h.002L8.719 7.658l.001-.002-1.133-1.13L3.28 2.22a.75.75 0 0 0-1.06 0Zm7.984 9.045 3.535 3.536a2.5 2.5 0 0 1-3.535-3.535ZM12 5.5c-1 0-1.97.148-2.889.425l1.237 1.236a8.503 8.503 0 0 1 9.899 6.272.75.75 0 0 0 1.455-.363A10.003 10.003 0 0 0 12 5.5Zm.195 3.51 3.801 3.8a4.003 4.003 0 0 0-3.801-3.8Z",
+  "grab-handle-outline": [
+    "M5 4C5 3.44772 5.44772 3 6 3H10C10.5523 3 11 3.44772 11 4V7C11 7.55228 10.5523 8 10 8H6C5.44772 8 5 7.55228 5 7V4Z",
+    "M13 4C13 3.44772 13.4477 3 14 3H18C18.5523 3 19 3.44772 19 4V7C19 7.55228 18.5523 8 18 8H14C13.4477 8 13 7.55228 13 7V4Z",
+    "M13 11C13 10.4477 13.4477 10 14 10H18C18.5523 10 19 10.4477 19 11V14C19 14.5523 18.5523 15 18 15H14C13.4477 15 13 14.5523 13 14V11Z",
+    "M5 11C5 10.4477 5.44772 10 6 10H10C10.5523 10 11 10.4477 11 11V14C11 14.5523 10.5523 15 10 15H6C5.44772 15 5 14.5523 5 14V11Z",
+    "M5 18C5 17.4477 5.44772 17 6 17H10C10.5523 17 11 17.4477 11 18V21C11 21.5523 10.5523 22 10 22H6C5.44772 22 5 21.5523 5 21V18Z",
+    "M13 18C13 17.4477 13.4477 17 14 17H18C18.5523 17 19 17.4477 19 18V21C19 21.5523 18.5523 22 18 22H14C13.4477 22 13 21.5523 13 21V18Z"
+  ]
 }
diff --git a/app/models/article.rb b/app/models/article.rb
index faed38e29..d5e33de1d 100644
--- a/app/models/article.rb
+++ b/app/models/article.rb
@@ -54,6 +54,10 @@ class Article < ApplicationRecord
   validates :title, presence: true
   validates :content, presence: true
 
+  # ensuring that the position is always set correctly
+  before_create :add_position_to_article
+  after_save :category_id_changed_action, if: :saved_change_to_category_id?
+
   enum status: { draft: 0, published: 1, archived: 2 }
 
   scope :search_by_category_slug, ->(category_slug) { where(categories: { slug: category_slug }) if category_slug.present? }
@@ -61,6 +65,7 @@ class Article < ApplicationRecord
   scope :search_by_author, ->(author_id) { where(author_id: author_id) if author_id.present? }
   scope :search_by_status, ->(status) { where(status: status) if status.present? }
   scope :order_by_updated_at, -> { reorder(updated_at: :desc) }
+  scope :order_by_position, -> { reorder(position: :asc) }
 
   # TODO: if text search slows down https://www.postgresql.org/docs/current/textsearch-features.html#TEXTSEARCH-UPDATE-TRIGGERS
   pg_search_scope(
@@ -113,8 +118,50 @@ class Article < ApplicationRecord
     # rubocop:enable Rails/SkipsModelValidations
   end
 
+  def self.update_positions(positions_hash)
+    positions_hash.each do |article_id, new_position|
+      # Find the article by its ID and update its position
+      article = Article.find(article_id)
+      article.update!(position: new_position)
+    end
+  end
+
   private
 
+  def category_id_changed_action
+    # We need to update the position of the article in the new category
+    return unless persisted?
+
+    # this means the article is just created
+    # and the category_id is newly set
+    # and the position is already present
+    return if created_at_before_last_save.nil? && position.present? && category_id_before_last_save.nil?
+
+    update_article_position_in_category
+  end
+
+  def add_position_to_article
+    # on creation if a position is already present, ignore it
+    return if position.present?
+
+    update_article_position_in_category
+  end
+
+  def update_article_position_in_category
+    max_position = Article.where(category_id: category_id, account_id: account_id).maximum(:position)
+
+    new_position = max_position.present? ? max_position + 10 : 10
+
+    # update column to avoid validations if the article is already persisted
+    if persisted?
+      # rubocop:disable Rails/SkipsModelValidations
+      update_column(:position, new_position)
+      # rubocop:enable Rails/SkipsModelValidations
+    else
+      self.position = new_position
+    end
+  end
+
   def ensure_account_id
     self.account_id = portal&.account_id
   end
diff --git a/app/policies/article_policy.rb b/app/policies/article_policy.rb
index db3443112..2d6185a46 100644
--- a/app/policies/article_policy.rb
+++ b/app/policies/article_policy.rb
@@ -27,6 +27,10 @@ class ArticlePolicy < ApplicationPolicy
     @account_user.administrator? || portal_member?
   end
 
+  def reorder?
+    @account_user.administrator? || portal_member?
+  end
+
   private
 
   def portal_member?
diff --git a/config/routes.rb b/config/routes.rb
index 158cd386e..327f991c9 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -196,6 +196,7 @@ Rails.application.routes.draw do
             resources :categories
             resources :articles do
               post :attach_file, on: :collection
+              post :reorder, on: :collection
             end
           end
         end
diff --git a/db/migrate/20230405104405_update_position_for_articles.rb b/db/migrate/20230405104405_update_position_for_articles.rb
new file mode 100644
index 000000000..b10513933
--- /dev/null
+++ b/db/migrate/20230405104405_update_position_for_articles.rb
@@ -0,0 +1,30 @@
+class UpdatePositionForArticles < ActiveRecord::Migration[6.1]
+  def change
+    # Get the unique combinations of account_id and category_id
+    groups = Article.select(:account_id, :category_id).distinct
+
+    # Iterate through the groups
+    groups.each do |group|
+      # Get articles belonging to the current group
+      articles = Article.where(account_id: group.account_id, category_id: group.category_id)
+
+      # Separate articles with a position set and those without
+      articles_with_position = articles.where.not(position: nil).order(:position, :updated_at)
+      articles_without_position = articles.where(position: nil).order(:updated_at)
+
+      # Set the position for articles with a position set, in multiples of 10
+      # why multiples of 10? because we want to leave room for articles which can be added in between in case we are editing the order from the DB
+      position_counter = 0
+      articles_with_position.each do |article|
+        position_counter += 10
+        article.update(position: position_counter)
+      end
+
+      # Set the position for articles without a position, starting from where the last position ended
+      articles_without_position.each do |article|
+        position_counter += 10
+        article.update(position: position_counter)
+      end
+    end
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 85938fc68..63339b2c6 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -437,7 +437,7 @@ ActiveRecord::Schema.define(version: 2023_04_07_191457) do
     t.datetime "agent_last_seen_at"
     t.jsonb "additional_attributes", default: {}
     t.bigint "contact_inbox_id"
-    t.uuid "uuid", default: -> { "public.gen_random_uuid()" }, null: false
+    t.uuid "uuid", default: -> { "gen_random_uuid()" }, null: false
     t.string "identifier"
     t.datetime "last_activity_at", default: -> { "CURRENT_TIMESTAMP" }, null: false
     t.bigint "team_id"