LeadMagnet/leadchat
1
0
Fork 0
Code Issues Pull Requests Actions 3 Packages Projects Releases Wiki Activity

feat: allow auto resolve waiting option (#11436)

Browse Source
This commit is contained in:
Shivam Mishra
2025-05-08 12:52:17 +05:30
committed by GitHub
parent bfddc4da24
commit c87b2109a9
10 changed files with 92 additions and 27 deletions
Download Patch File Download Diff File Expand all files Collapse all files

40
spec/jobs/conversations/resolution_job_spec.rb
View File

@@ -17,18 +17,40 @@ RSpec.describe Conversations::ResolutionJob do
expect(conversation.reload.status).to eq('open')
end
it 'resolves the issue if time of inactivity is more than the auto resolve duration' do
account.update(auto_resolve_after: 14_400) # 10 days in minutes
conversation.update(last_activity_at: 13.days.ago, waiting_since: nil)
described_class.perform_now(account: account)
expect(conversation.reload.status).to eq('resolved')
context 'when auto_resolve_ignore_waiting is true' do
it 'resolves non-waiting conversations if time of inactivity is more than auto resolve duration' do
account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: true) # 10 days in minutes
conversation.update(last_activity_at: 13.days.ago, waiting_since: nil)
described_class.perform_now(account: account)
expect(conversation.reload.status).to eq('resolved')
end
it 'does not resolve waiting conversations even if time of inactivity is more than auto resolve duration' do
account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: true) # 10 days in minutes
conversation.update(last_activity_at: 13.days.ago, waiting_since: 13.days.ago)
described_class.perform_now(account: account)
expect(conversation.reload.status).to eq('open')
end
end
it 'resolved only a limited number of conversations in a single execution' do
context 'when auto_resolve_ignore_waiting is false' do
it 'resolves all conversations if time of inactivity is more than auto resolve duration' do
account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: false) # 10 days in minutes
# Create one waiting conversation and one non-waiting conversation
waiting_conversation = create(:conversation, account: account, last_activity_at: 13.days.ago, waiting_since: 13.days.ago)
non_waiting_conversation = create(:conversation, account: account, last_activity_at: 13.days.ago, waiting_since: nil)
described_class.perform_now(account: account)
expect(waiting_conversation.reload.status).to eq('resolved')
expect(non_waiting_conversation.reload.status).to eq('resolved')
end
end
it 'resolves only a limited number of conversations in a single execution' do
stub_const('Limits::BULK_ACTIONS_LIMIT', 2)
account.update(auto_resolve_after: 14_400) # 10 days in minutes
conversations = create_list(:conversation, 3, account: account, last_activity_at: 13.days.ago)
conversations.each { |conversation| conversation.update(waiting_since: nil) }
account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: false) # 10 days in minutes
create_list(:conversation, 3, account: account, last_activity_at: 13.days.ago)
described_class.perform_now(account: account)
expect(account.conversations.resolved.count).to eq(Limits::BULK_ACTIONS_LIMIT)
end