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feat: allow auto resolve waiting option (#11436)

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This commit is contained in:
Shivam Mishra
2025-05-08 12:52:17 +05:30
committed by GitHub
parent bfddc4da24
commit c87b2109a9
10 changed files with 92 additions and 27 deletions
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7
app/models/conversation.rb
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@@ -76,11 +76,16 @@ class Conversation < ApplicationRecord
scope :assigned, -> { where.not(assignee_id: nil) }
scope :assigned_to, ->(agent) { where(assignee_id: agent.id) }
scope :unattended, -> { where(first_reply_created_at: nil).or(where.not(waiting_since: nil)) }
scope :resolvable, lambda { |auto_resolve_after|
scope :resolvable_not_waiting, lambda { |auto_resolve_after|
return none if auto_resolve_after.to_i.zero?
open.where('last_activity_at < ? AND waiting_since IS NULL', Time.now.utc - auto_resolve_after.minutes)
}
scope :resolvable_all, lambda { |auto_resolve_after|
return none if auto_resolve_after.to_i.zero?
open.where('last_activity_at < ?', Time.now.utc - auto_resolve_after.minutes)
}
scope :last_user_message_at, lambda {
joins(