chore: Move agent availability to Account level (#3074)

- Move agent availability to the account level

app/models/concerns/availability_statusable.rb

@@ -2,29 +2,29 @@ module AvailabilityStatusable
   extend ActiveSupport::Concern
 
   def online_presence?
-    return if user_profile_page_context?
-
-    ::OnlineStatusTracker.get_presence(availability_account_id, self.class.name, id)
+    obj_id = is_a?(Contact) ? id : user_id
+    ::OnlineStatusTracker.get_presence(account_id, self.class.name, obj_id)
   end
 
   def availability_status
-    return availability if user_profile_page_context?
-    return 'offline' unless online_presence?
-    return 'online' if is_a? Contact
-
-    ::OnlineStatusTracker.get_status(availability_account_id, id) || 'online'
+    if is_a? Contact
+      contact_availability_status
+    else
+      user_availability_status
+    end
   end
 
-  def user_profile_page_context?
-    # at the moment profile pages aren't account scoped
-    # hence we will return availability attribute instead of true presence
-    # we will revisit this later
-    is_a?(User) && Current.account.blank?
+  private
+
+  def contact_availability_status
+    online_presence? ? 'online' : 'offline'
   end
 
-  def availability_account_id
-    return account_id if is_a? Contact
+  def user_availability_status
+    # we are not considering presence in this case. Just returns the availability
+    return availability unless auto_offline
 
-    Current.account.id
+    # availability as a fallback in case the status is not present in redis
+    online_presence? ? (::OnlineStatusTracker.get_status(account_id, user_id) || availability) : 'offline'
   end
 end