LeadMagnet/leadchat
1
0
Fork 0
Code Issues Pull Requests Actions 3 Packages Projects Releases Wiki Activity

feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143)

Browse Source 
Fixes
https://linear.app/chatwoot/issue/CW-6189/support-for-sending-csat-surveys-via-approved-whatsapp

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
This commit is contained in:
Muhsin Keloth
2026-01-13 16:32:02 +04:00
committed by GitHub
parent 7b51939f07
commit c483034a07
14 changed files with 808 additions and 146 deletions
Download Patch File Download Diff File Expand all files Collapse all files

68
spec/controllers/api/v1/accounts/inbox_csat_templates_controller_spec.rb
View File

@@ -9,11 +9,11 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
end
let(:whatsapp_inbox) { create(:inbox, channel: whatsapp_channel, account: account) }
let(:web_widget_inbox) { create(:inbox, account: account) }
let(:mock_service) { instance_double(Whatsapp::Providers::WhatsappCloudService) }
let(:mock_service) { instance_double(Whatsapp::CsatTemplateService) }
before do
create(:inbox_member, user: agent, inbox: whatsapp_inbox)
allow(Whatsapp::Providers::WhatsappCloudService).to receive(:new).and_return(mock_service)
allow(Whatsapp::CsatTemplateService).to receive(:new).and_return(mock_service)
end
describe 'GET /api/v1/accounts/{account.id}/inboxes/{inbox.id}/csat_template' do
@@ -32,7 +32,7 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
as: :json
expect(response).to have_http_status(:bad_request)
expect(response.parsed_body['error']).to eq('CSAT template operations only available for WhatsApp channels')
expect(response.parsed_body['error']).to eq('CSAT template operations only available for WhatsApp and Twilio WhatsApp channels')
end
end
@@ -161,7 +161,7 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
as: :json
expect(response).to have_http_status(:bad_request)
expect(response.parsed_body['error']).to eq('CSAT template operations only available for WhatsApp channels')
expect(response.parsed_body['error']).to eq('CSAT template operations only available for WhatsApp and Twilio WhatsApp channels')
end
end
@@ -195,11 +195,11 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
it 'creates template successfully' do
allow(mock_service).to receive(:get_template_status).and_return({ success: false })
allow(mock_service).to receive(:create_csat_template).and_return({
success: true,
template_name: "customer_satisfaction_survey_#{whatsapp_inbox.id}",
template_id: '987654321'
})
allow(mock_service).to receive(:create_template).and_return({
success: true,
template_name: "customer_satisfaction_survey_#{whatsapp_inbox.id}",
template_id: '987654321'
})
post "/api/v1/accounts/#{account.id}/inboxes/#{whatsapp_inbox.id}/csat_template",
headers: admin.create_new_auth_token,
@@ -222,7 +222,7 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
}
allow(mock_service).to receive(:get_template_status).and_return({ success: false })
expect(mock_service).to receive(:create_csat_template) do |config|
expect(mock_service).to receive(:create_template) do |config|
expect(config[:button_text]).to eq('Please rate us')
expect(config[:language]).to eq('en')
expect(config[:template_name]).to eq("customer_satisfaction_survey_#{whatsapp_inbox.id}")
@@ -249,11 +249,11 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
}
allow(mock_service).to receive(:get_template_status).and_return({ success: false })
allow(mock_service).to receive(:create_csat_template).and_return({
success: false,
error: 'Template creation failed',
response_body: whatsapp_error_response.to_json
})
allow(mock_service).to receive(:create_template).and_return({
success: false,
error: 'Template creation failed',
response_body: whatsapp_error_response.to_json
})
post "/api/v1/accounts/#{account.id}/inboxes/#{whatsapp_inbox.id}/csat_template",
headers: admin.create_new_auth_token,
@@ -272,11 +272,11 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
it 'handles generic API errors' do
allow(mock_service).to receive(:get_template_status).and_return({ success: false })
allow(mock_service).to receive(:create_csat_template).and_return({
success: false,
error: 'Network timeout',
response_body: nil
})
allow(mock_service).to receive(:create_template).and_return({
success: false,
error: 'Network timeout',
response_body: nil
})
post "/api/v1/accounts/#{account.id}/inboxes/#{whatsapp_inbox.id}/csat_template",
headers: admin.create_new_auth_token,
@@ -289,7 +289,7 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
it 'handles unexpected service errors' do
allow(mock_service).to receive(:get_template_status).and_return({ success: false })
allow(mock_service).to receive(:create_csat_template)
allow(mock_service).to receive(:create_template)
.and_raise(StandardError, 'Unexpected error')
post "/api/v1/accounts/#{account.id}/inboxes/#{whatsapp_inbox.id}/csat_template",
@@ -312,10 +312,10 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
allow(mock_service).to receive(:get_template_status)
.with('existing_template')
.and_return({ success: true, template: { id: '111111111' } })
expect(mock_service).to receive(:delete_csat_template)
expect(mock_service).to receive(:delete_template)
.with('existing_template')
.and_return({ success: true })
expect(mock_service).to receive(:create_csat_template)
expect(mock_service).to receive(:create_template)
.and_return({
success: true,
template_name: "customer_satisfaction_survey_#{whatsapp_inbox.id}",
@@ -336,13 +336,13 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
})
allow(mock_service).to receive(:get_template_status).and_return({ success: true })
allow(mock_service).to receive(:delete_csat_template)
allow(mock_service).to receive(:delete_template)
.and_return({ success: false, response_body: 'Delete failed' })
allow(mock_service).to receive(:create_csat_template).and_return({
success: true,
template_name: "customer_satisfaction_survey_#{whatsapp_inbox.id}",
template_id: '333333333'
})
allow(mock_service).to receive(:create_template).and_return({
success: true,
template_name: "customer_satisfaction_survey_#{whatsapp_inbox.id}",
template_id: '333333333'
})
post "/api/v1/accounts/#{account.id}/inboxes/#{whatsapp_inbox.id}/csat_template",
headers: admin.create_new_auth_token,
@@ -365,11 +365,11 @@ RSpec.describe Api::V1::Accounts::InboxCsatTemplatesController, type: :request d
it 'allows access when agent is assigned to inbox' do
allow(mock_service).to receive(:get_template_status).and_return({ success: false })
allow(mock_service).to receive(:create_csat_template).and_return({
success: true,
template_name: 'customer_satisfaction_survey',
template_id: '444444444'
})
allow(mock_service).to receive(:create_template).and_return({
success: true,
template_name: 'customer_satisfaction_survey',
template_id: '444444444'
})
post "/api/v1/accounts/#{account.id}/inboxes/#{whatsapp_inbox.id}/csat_template",
headers: agent.create_new_auth_token,