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feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143)

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Fixes
https://linear.app/chatwoot/issue/CW-6189/support-for-sending-csat-surveys-via-approved-whatsapp

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
This commit is contained in:
Muhsin Keloth
2026-01-13 16:32:02 +04:00
committed by GitHub
parent 7b51939f07
commit c483034a07
14 changed files with 808 additions and 146 deletions
Download Patch File Download Diff File Expand all files Collapse all files

49
app/services/whatsapp/csat_template_name_service.rb
View File

@@ -1,49 +0,0 @@
class Whatsapp::CsatTemplateNameService
CSAT_BASE_NAME = 'customer_satisfaction_survey'.freeze
# Generates template names like: customer_satisfaction_survey_{inbox_id}_{version_number}
def self.csat_template_name(inbox_id, version = nil)
base_name = csat_base_name_for_inbox(inbox_id)
version ? "#{base_name}_#{version}" : base_name
end
def self.extract_version(template_name, inbox_id)
return nil if template_name.blank?
pattern = versioned_pattern_for_inbox(inbox_id)
match = template_name.match(pattern)
match ? match[1].to_i : nil
end
def self.generate_next_template_name(base_name, inbox_id, current_template_name)
return base_name if current_template_name.blank?
current_version = extract_version(current_template_name, inbox_id)
next_version = current_version ? current_version + 1 : 1
csat_template_name(inbox_id, next_version)
end
def self.matches_csat_pattern?(template_name, inbox_id)
return false if template_name.blank?
base_pattern = base_pattern_for_inbox(inbox_id)
versioned_pattern = versioned_pattern_for_inbox(inbox_id)
template_name.match?(base_pattern) || template_name.match?(versioned_pattern)
end
def self.csat_base_name_for_inbox(inbox_id)
"#{CSAT_BASE_NAME}_#{inbox_id}"
end
def self.base_pattern_for_inbox(inbox_id)
/^#{CSAT_BASE_NAME}_#{inbox_id}$/
end
def self.versioned_pattern_for_inbox(inbox_id)
/^#{CSAT_BASE_NAME}_#{inbox_id}_(\d+)$/
end
private_class_method :csat_base_name_for_inbox, :base_pattern_for_inbox, :versioned_pattern_for_inbox
end

4
app/services/whatsapp/csat_template_service.rb
View File

@@ -19,7 +19,7 @@ class Whatsapp::CsatTemplateService
end
def delete_template(template_name = nil)
template_name ||= Whatsapp::CsatTemplateNameService.csat_template_name(@whatsapp_channel.inbox.id)
template_name ||= CsatTemplateNameService.csat_template_name(@whatsapp_channel.inbox.id)
response = HTTParty.delete(
"#{business_account_path}/message_templates?name=#{template_name}",
headers: api_headers
@@ -51,7 +51,7 @@ class Whatsapp::CsatTemplateService
def generate_template_name(base_name)
current_template_name = current_template_name_from_config
Whatsapp::CsatTemplateNameService.generate_next_template_name(base_name, @whatsapp_channel.inbox.id, current_template_name)
CsatTemplateNameService.generate_next_template_name(base_name, @whatsapp_channel.inbox.id, current_template_name)
end
def current_template_name_from_config

2
app/services/whatsapp/providers/whatsapp_cloud_service.rb
View File

@@ -67,7 +67,7 @@ class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseServi
end
def delete_csat_template(template_name = nil)
template_name ||= Whatsapp::CsatTemplateNameService.csat_template_name(whatsapp_channel.inbox.id)
template_name ||= CsatTemplateNameService.csat_template_name(whatsapp_channel.inbox.id)
csat_template_service.delete_template(template_name)
end