feat: Voice Channel (#11602)

Enables agents to initiate outbound calls and receive incoming calls
directly from the Chatwoot dashboard, with Twilio as the initial
provider.

Fixes:  #11481 

> This is an integration branch to ensure features works well and might
be often broken on down merges, we will be extracting the
functionalities via smaller PRs into develop

- [x] https://github.com/chatwoot/chatwoot/pull/11775
- [x] https://github.com/chatwoot/chatwoot/pull/12218
- [x] https://github.com/chatwoot/chatwoot/pull/12243
- [x] https://github.com/chatwoot/chatwoot/pull/12268
- [x] https://github.com/chatwoot/chatwoot/pull/12361
- [x]  https://github.com/chatwoot/chatwoot/pull/12782
- [x] #13064
- [ ] Ability for agents to join the inbound calls ( included in this PR
)

---------

Co-authored-by: Claude <noreply@anthropic.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
This commit is contained in:
Sojan Jose
2025-12-19 12:41:33 -08:00
committed by GitHub
parent 8019e7c636
commit c22a31c198
19 changed files with 985 additions and 5 deletions

View File

@@ -12,6 +12,10 @@ import {
import messageReadActions from './actions/messageReadActions';
import messageTranslateActions from './actions/messageTranslateActions';
import * as Sentry from '@sentry/vue';
import {
handleVoiceCallCreated,
handleVoiceCallUpdated,
} from 'dashboard/helper/voice';
export const hasMessageFailedWithExternalError = pendingMessage => {
// This helper is used to check if the message has failed with an external error.
@@ -299,7 +303,7 @@ const actions = {
}
},
addMessage({ commit }, message) {
addMessage({ commit, rootGetters }, message) {
commit(types.ADD_MESSAGE, message);
if (message.message_type === MESSAGE_TYPE.INCOMING) {
commit(types.SET_CONVERSATION_CAN_REPLY, {
@@ -308,10 +312,12 @@ const actions = {
});
commit(types.ADD_CONVERSATION_ATTACHMENTS, message);
}
handleVoiceCallCreated(message, rootGetters?.getCurrentUserID);
},
updateMessage({ commit }, message) {
updateMessage({ commit, rootGetters }, message) {
commit(types.ADD_MESSAGE, message);
handleVoiceCallUpdated(commit, message, rootGetters?.getCurrentUserID);
},
deleteMessage: async function deleteLabels(