feat: Voice Channel (#11602)

Enables agents to initiate outbound calls and receive incoming calls
directly from the Chatwoot dashboard, with Twilio as the initial
provider.

Fixes:  #11481 

> This is an integration branch to ensure features works well and might
be often broken on down merges, we will be extracting the
functionalities via smaller PRs into develop

- [x] https://github.com/chatwoot/chatwoot/pull/11775
- [x] https://github.com/chatwoot/chatwoot/pull/12218
- [x] https://github.com/chatwoot/chatwoot/pull/12243
- [x] https://github.com/chatwoot/chatwoot/pull/12268
- [x] https://github.com/chatwoot/chatwoot/pull/12361
- [x]  https://github.com/chatwoot/chatwoot/pull/12782
- [x] #13064
- [ ] Ability for agents to join the inbound calls ( included in this PR
)

---------

Co-authored-by: Claude <noreply@anthropic.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
This commit is contained in:
Sojan Jose
2025-12-19 12:41:33 -08:00
committed by GitHub
parent 8019e7c636
commit c22a31c198
19 changed files with 985 additions and 5 deletions

View File

@@ -6,6 +6,7 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
import { INBOX_TYPES } from 'dashboard/helper/inbox';
import { useAlert } from 'dashboard/composables';
import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
import { useCallsStore } from 'dashboard/stores/calls';
import Button from 'dashboard/components-next/button/Button.vue';
import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
@@ -67,6 +68,17 @@ const startCall = async inboxId => {
contactId: props.contactId,
inboxId,
});
const { call_sid: callSid, conversation_id: conversationId } = response;
// Add call to store immediately so widget shows
const callsStore = useCallsStore();
callsStore.addCall({
callSid,
conversationId,
inboxId,
callDirection: 'outbound',
});
useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
navigateToConversation(response?.conversation_id);
} catch (error) {