feat: Voice Channel (#11602)
Enables agents to initiate outbound calls and receive incoming calls directly from the Chatwoot dashboard, with Twilio as the initial provider. Fixes: #11481 > This is an integration branch to ensure features works well and might be often broken on down merges, we will be extracting the functionalities via smaller PRs into develop - [x] https://github.com/chatwoot/chatwoot/pull/11775 - [x] https://github.com/chatwoot/chatwoot/pull/12218 - [x] https://github.com/chatwoot/chatwoot/pull/12243 - [x] https://github.com/chatwoot/chatwoot/pull/12268 - [x] https://github.com/chatwoot/chatwoot/pull/12361 - [x] https://github.com/chatwoot/chatwoot/pull/12782 - [x] #13064 - [ ] Ability for agents to join the inbound calls ( included in this PR ) --------- Co-authored-by: Claude <noreply@anthropic.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com>
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@@ -6,6 +6,7 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
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import { INBOX_TYPES } from 'dashboard/helper/inbox';
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import { useAlert } from 'dashboard/composables';
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import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
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import { useCallsStore } from 'dashboard/stores/calls';
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import Button from 'dashboard/components-next/button/Button.vue';
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import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
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@@ -67,6 +68,17 @@ const startCall = async inboxId => {
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contactId: props.contactId,
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inboxId,
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});
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const { call_sid: callSid, conversation_id: conversationId } = response;
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// Add call to store immediately so widget shows
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const callsStore = useCallsStore();
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callsStore.addCall({
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callSid,
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conversationId,
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inboxId,
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callDirection: 'outbound',
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});
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useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
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navigateToConversation(response?.conversation_id);
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} catch (error) {
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