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fix: Improve reply prompt (#7588)

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Co-authored-by: Sojan Jose <sojan@chatwoot.com>
This commit is contained in:
Muhsin Keloth
2023-08-09 10:25:37 +05:30
committed by GitHub
parent b5dec067a1
commit c1c3a62412
5 changed files with 24 additions and 45 deletions
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57
lib/integrations/openai/processor_service.rb
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@@ -10,63 +10,45 @@ class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
end
def rephrase_message
make_api_call(rephrase_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please rephrase the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def fix_spelling_grammar_message
make_api_call(fix_spelling_grammar_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please fix the spelling and grammar of the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def shorten_message
make_api_call(shorten_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please shorten the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def expand_message
make_api_call(expand_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please expand the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def make_friendly_message
make_api_call(make_friendly_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more friendly. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def make_formal_message
make_api_call(make_formal_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more formal. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def simplify_message
make_api_call(simplify_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please simplify the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
private
def rephrase_body
build_api_call_body("#{AGENT_INSTRUCTION} Please rephrase the following response. " \
"#{LANGUAGE_INSTRUCTION}")
end
def fix_spelling_grammar_body
build_api_call_body("#{AGENT_INSTRUCTION} Please fix the spelling and grammar of the following response. " \
"#{LANGUAGE_INSTRUCTION}")
end
def shorten_body
build_api_call_body("#{AGENT_INSTRUCTION} Please shorten the following response. #{LANGUAGE_INSTRUCTION}")
end
def expand_body
build_api_call_body("#{AGENT_INSTRUCTION} Please expand the following response. #{LANGUAGE_INSTRUCTION}")
end
def make_friendly_body
build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more friendly. #{LANGUAGE_INSTRUCTION}")
end
def make_formal_body
build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more formal. #{LANGUAGE_INSTRUCTION}")
end
def simplify_body
build_api_call_body("#{AGENT_INSTRUCTION} Please simplify the following response. #{LANGUAGE_INSTRUCTION}")
def prompt_from_file(file_name, enterprise: false)
path = enterprise ? 'enterprise/lib/enterprise/integrations/openai_prompts' : 'lib/integrations/openai/openai_prompts'
Rails.root.join(path, "#{file_name}.txt").read
end
def build_api_call_body(system_content, user_content = event['data']['content'])
@@ -136,8 +118,7 @@ class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
model: GPT_MODEL,
messages: [
{ role: 'system',
content: 'Please summarize the key points from the following conversation between support agents and ' \
'customer as bullet points for the next support agent looking into the conversation. Reply in the user\'s language.' },
content: prompt_from_file('summary', enterprise: false) },
{ role: 'user', content: conversation_messages }
]
}.to_json
@@ -148,7 +129,7 @@ class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
model: GPT_MODEL,
messages: [
{ role: 'system',
content: 'Please suggest a reply to the following conversation between support agents and customer. Reply in the user\'s language.' }
content: prompt_from_file('reply', enterprise: false) }
].concat(conversation_messages(in_array_format: true))
}.to_json
end