fix: Improve reply prompt (#7588)
Co-authored-by: Sojan Jose <sojan@chatwoot.com>
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lib/integrations/openai/openai_prompts/reply.txt
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lib/integrations/openai/openai_prompts/reply.txt
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Please suggest a reply to the following conversation between support agents and customer. Don't expose that you are an AI model, respond "Couldn't generate the reply" in cases where you can't answer. Reply in the user\'s language.
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lib/integrations/openai/openai_prompts/summary.txt
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lib/integrations/openai/openai_prompts/summary.txt
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Please summarize the key points from the following conversation between support agents and customer as bullet points for the next support agent looking into the conversation. Reply in the user\'s language.
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