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fix: Improve reply prompt (#7588)

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Co-authored-by: Sojan Jose <sojan@chatwoot.com>
This commit is contained in:
Muhsin Keloth
2023-08-09 10:25:37 +05:30
committed by GitHub
parent b5dec067a1
commit c1c3a62412
5 changed files with 24 additions and 45 deletions
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1
lib/integrations/openai/openai_prompts/reply.txt Normal file
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@@ -0,0 +1 @@
Please suggest a reply to the following conversation between support agents and customer. Don't expose that you are an AI model, respond "Couldn't generate the reply" in cases where you can't answer. Reply in the user\'s language.

1
lib/integrations/openai/openai_prompts/summary.txt Normal file
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@@ -0,0 +1 @@
Please summarize the key points from the following conversation between support agents and customer as bullet points for the next support agent looking into the conversation. Reply in the user\'s language.

57
lib/integrations/openai/processor_service.rb
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@@ -10,63 +10,45 @@ class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
end
def rephrase_message
make_api_call(rephrase_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please rephrase the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def fix_spelling_grammar_message
make_api_call(fix_spelling_grammar_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please fix the spelling and grammar of the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def shorten_message
make_api_call(shorten_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please shorten the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def expand_message
make_api_call(expand_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please expand the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def make_friendly_message
make_api_call(make_friendly_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more friendly. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def make_formal_message
make_api_call(make_formal_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more formal. " \
"#{LANGUAGE_INSTRUCTION}"))
end
def simplify_message
make_api_call(simplify_body)
make_api_call(build_api_call_body("#{AGENT_INSTRUCTION} Please simplify the following response. " \
"#{LANGUAGE_INSTRUCTION}"))
end
private
def rephrase_body
build_api_call_body("#{AGENT_INSTRUCTION} Please rephrase the following response. " \
"#{LANGUAGE_INSTRUCTION}")
end
def fix_spelling_grammar_body
build_api_call_body("#{AGENT_INSTRUCTION} Please fix the spelling and grammar of the following response. " \
"#{LANGUAGE_INSTRUCTION}")
end
def shorten_body
build_api_call_body("#{AGENT_INSTRUCTION} Please shorten the following response. #{LANGUAGE_INSTRUCTION}")
end
def expand_body
build_api_call_body("#{AGENT_INSTRUCTION} Please expand the following response. #{LANGUAGE_INSTRUCTION}")
end
def make_friendly_body
build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more friendly. #{LANGUAGE_INSTRUCTION}")
end
def make_formal_body
build_api_call_body("#{AGENT_INSTRUCTION} Please make the following response more formal. #{LANGUAGE_INSTRUCTION}")
end
def simplify_body
build_api_call_body("#{AGENT_INSTRUCTION} Please simplify the following response. #{LANGUAGE_INSTRUCTION}")
def prompt_from_file(file_name, enterprise: false)
path = enterprise ? 'enterprise/lib/enterprise/integrations/openai_prompts' : 'lib/integrations/openai/openai_prompts'
Rails.root.join(path, "#{file_name}.txt").read
end
def build_api_call_body(system_content, user_content = event['data']['content'])
@@ -136,8 +118,7 @@ class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
model: GPT_MODEL,
messages: [
{ role: 'system',
content: 'Please summarize the key points from the following conversation between support agents and ' \
'customer as bullet points for the next support agent looking into the conversation. Reply in the user\'s language.' },
content: prompt_from_file('summary', enterprise: false) },
{ role: 'user', content: conversation_messages }
]
}.to_json
@@ -148,7 +129,7 @@ class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
model: GPT_MODEL,
messages: [
{ role: 'system',
content: 'Please suggest a reply to the following conversation between support agents and customer. Reply in the user\'s language.' }
content: prompt_from_file('reply', enterprise: false) }
].concat(conversation_messages(in_array_format: true))
}.to_json
end