feat(facebook): Mark Messenger native-app echoes as external echo message (#13665)
When agents send replies from the native Facebook Messenger app (not Chatwoot), echo events were created without external_echo metadata and could be misrepresented in the UI. This change updates Messenger echo message creation to: - set content_attributes.external_echo = true for outgoing_echo messages - set echo message status to delivered - keep sender as nil for echo messages (existing behavior) <img width="2614" height="1264" alt="CleanShot 2026-02-26 at 16 32 04@2x" src="https://github.com/user-attachments/assets/ba61c941-465d-4893-814e-855e6b6c79e8" />
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@@ -105,15 +105,19 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
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end
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def message_params
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content_attributes = {
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in_reply_to_external_id: response.in_reply_to_external_id
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}
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content_attributes[:external_echo] = true if @outgoing_echo
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{
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account_id: conversation.account_id,
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inbox_id: conversation.inbox_id,
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message_type: @message_type,
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status: @outgoing_echo ? :delivered : :sent,
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content: response.content,
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source_id: response.identifier,
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content_attributes: {
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in_reply_to_external_id: response.in_reply_to_external_id
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},
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content_attributes: content_attributes,
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sender: @outgoing_echo ? nil : @contact_inbox.contact
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}
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end
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