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feat: Add call-to-action template support for Twilio (#13179)

Browse Source 
Fixes
https://linear.app/chatwoot/issue/CW-6228/add-call-to-action-template-support-for-twilio-whatsapp-templates

Adds support for Twilio WhatsApp call-to-action templates, enabling
customers to use URL button templates with variable inputs.

<img width="2982" height="1388" alt="CleanShot 2026-01-05 at 16 25
55@2x"
src="https://github.com/user-attachments/assets/7cf332f5-3f3e-4ffb-a461-71c60a0156c8"
/>
This commit is contained in:
Muhsin Keloth
2026-01-06 10:38:36 +04:00
committed by GitHub
parent 79381a4c5f
commit bd698cb12c
6 changed files with 61 additions and 4 deletions
Download Patch File Download Diff File Expand all files Collapse all files

3
app/javascript/dashboard/components/widgets/conversation/ContentTemplates/ContentTemplatesPicker.vue
View File

@@ -41,6 +41,9 @@ const getTemplateType = template => {
if (template.template_type === TWILIO_CONTENT_TEMPLATE_TYPES.QUICK_REPLY) {
return t('CONTENT_TEMPLATES.PICKER.TYPES.QUICK_REPLY');
}
if (template.template_type === TWILIO_CONTENT_TEMPLATE_TYPES.CALL_TO_ACTION) {
return t('CONTENT_TEMPLATES.PICKER.TYPES.CALL_TO_ACTION');
}
return t('CONTENT_TEMPLATES.PICKER.TYPES.TEXT');
};

1
app/javascript/dashboard/i18n/locale/en/contentTemplates.json
View File

@@ -28,6 +28,7 @@
"TYPES": {
"MEDIA": "Media",
"QUICK_REPLY": "Quick Reply",
"CALL_TO_ACTION": "Call to Action",
"TEXT": "Text"
}
},

1
app/javascript/shared/constants/messages.js
View File

@@ -164,4 +164,5 @@ export const TWILIO_CONTENT_TEMPLATE_TYPES = {
TEXT: 'text',
MEDIA: 'media',
QUICK_REPLY: 'quick_reply',
CALL_TO_ACTION: 'call_to_action',
};

4
app/services/twilio/template_processor_service.rb
View File

@@ -23,8 +23,8 @@ class Twilio::TemplateProcessorService
def build_content_variables(template)
case template['template_type']
when 'text', 'quick_reply'
convert_text_template(template_params) # Text and quick reply templates use body variables
when 'text', 'quick_reply', 'call_to_action'
convert_text_template(template_params) # Text, quick reply and call-to-action templates use body variables
when 'media'
convert_media_template(template_params)
else

4
app/services/twilio/template_sync_service.rb
View File

@@ -63,6 +63,8 @@ class Twilio::TemplateSyncService
'media'
elsif template_types.include?('twilio/quick-reply')
'quick_reply'
elsif template_types.include?('twilio/call-to-action')
'call_to_action'
elsif template_types.include?('twilio/catalog')
'catalog'
else
@@ -107,6 +109,8 @@ class Twilio::TemplateSyncService
template_types['twilio/media']['body']
elsif template_types['twilio/quick-reply']
template_types['twilio/quick-reply']['body']
elsif template_types['twilio/call-to-action']
template_types['twilio/call-to-action']['body']
elsif template_types['twilio/catalog']
template_types['twilio/catalog']['body']
else