diff --git a/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss b/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
index 4e534bc99..3167b2085 100644
--- a/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
+++ b/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
@@ -21,7 +21,7 @@
 
   .multiselect--active {
     >.multiselect__tags {
-      border-color: $color-woot;
+      border-color: var(--w-500);
     }
   }
 
@@ -75,16 +75,13 @@
       }
 
       &.multiselect__option--selected {
-        background: var(--w-400);
-        color: var(--white);
+        background: var(--w-75);
 
         &.multiselect__option--highlight:hover {
-          background: var(--w-600);
-          color: var(--white);
+          background: var(--w-75);
 
           &::after {
             background: transparent;
-            color: var(--white);
           }
 
           &::after:hover {
@@ -196,6 +193,7 @@
     display: flex;
     font-size: var(--font-size-small);
     margin: 0;
+    max-height: 3.8rem;
     padding: var(--space-smaller) var(--space-micro);
   }
 
diff --git a/app/javascript/dashboard/components/widgets/InboxDropdownItem.stories.js b/app/javascript/dashboard/components/widgets/InboxDropdownItem.stories.js
new file mode 100644
index 000000000..b5bce1e41
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/InboxDropdownItem.stories.js
@@ -0,0 +1,37 @@
+import InboxDropdownItem from './InboxDropdownItem';
+
+export default {
+  title: 'Components/DropDowns/InboxDropdownItem',
+  component: InboxDropdownItem,
+  argTypes: {
+    name: {
+      defaultValue: 'My new inbox',
+      control: {
+        type: 'text',
+      },
+    },
+
+    inboxIdentifier: {
+      defaultValue: 'nithin@mail.com',
+      control: {
+        type: 'text',
+      },
+    },
+
+    channelType: {
+      defaultValue: 'email',
+      control: {
+        type: 'text',
+      },
+    },
+  },
+};
+
+const Template = (args, { argTypes }) => ({
+  props: Object.keys(argTypes),
+  components: { InboxDropdownItem },
+  template: '<inbox-dropdown-item v-bind="$props" ></inbox-dropdown-item>',
+});
+
+export const Banner = Template.bind({});
+Banner.args = {};
diff --git a/app/javascript/dashboard/components/widgets/InboxDropdownItem.vue b/app/javascript/dashboard/components/widgets/InboxDropdownItem.vue
new file mode 100644
index 000000000..e0bb102b2
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/InboxDropdownItem.vue
@@ -0,0 +1,102 @@
+<template>
+  <div class="option-item--inbox">
+    <span class="badge--icon">
+      <fluent-icon :icon="computedInboxIcon" size="14" />
+    </span>
+    <div class="option__user-data">
+      <h5 class="option__title">
+        {{ name }}
+      </h5>
+      <p class="option__body text-truncate" :title="inboxIdentifier">
+        {{ inboxIdentifier || computedInboxType }}
+      </p>
+    </div>
+  </div>
+</template>
+
+<script>
+import {
+  getInboxClassByType,
+  getReadableInboxByType,
+} from 'dashboard/helper/inbox';
+
+export default {
+  components: {},
+  props: {
+    name: {
+      type: String,
+      default: '',
+    },
+    inboxIdentifier: {
+      type: String,
+      default: '',
+    },
+    channelType: {
+      type: String,
+      default: '',
+    },
+  },
+  computed: {
+    computedInboxIcon() {
+      if (!this.channelType) return 'chat';
+      const classByType = getInboxClassByType(
+        this.channelType,
+        this.inboxIdentifier
+      );
+      return classByType;
+    },
+    computedInboxType() {
+      if (!this.channelType) return 'chat';
+      const classByType = getReadableInboxByType(
+        this.channelType,
+        this.inboxIdentifier
+      );
+      return classByType;
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+.option-item--inbox {
+  display: flex;
+  align-items: center;
+  height: 3.8rem;
+  min-width: 0;
+  padding: 0 var(--space-smaller);
+}
+.badge--icon {
+  display: inline-flex;
+  border-radius: var(--border-radius-small);
+  margin-right: var(--space-smaller);
+  background: var(--s-25);
+  padding: var(--space-micro);
+  align-items: center;
+  flex-shrink: 0;
+  justify-content: center;
+  width: var(--space-medium);
+  height: var(--space-medium);
+}
+
+.option__user-data {
+  display: flex;
+  flex-direction: column;
+  width: 100%;
+  min-width: 0;
+  margin-left: var(--space-smaller);
+  margin-right: var(--space-smaller);
+}
+.option__body {
+  display: inline-block;
+  color: var(--s-600);
+  font-size: var(--font-size-small);
+  line-height: 1.3;
+  min-width: 0;
+  margin: 0;
+}
+.option__title {
+  line-height: 1.1;
+  font-size: var(--font-size-mini);
+  margin: 0;
+}
+</style>
diff --git a/app/javascript/dashboard/helper/inbox.js b/app/javascript/dashboard/helper/inbox.js
index e2ff2ec41..1174fd45a 100644
--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -1,5 +1,55 @@
 import { INBOX_TYPES } from 'shared/mixins/inboxMixin';
 
+export const getInboxSource = (type, phoneNumber, inbox) => {
+  switch (type) {
+    case INBOX_TYPES.WEB:
+      return inbox.website_url || '';
+
+    case INBOX_TYPES.TWILIO:
+    case INBOX_TYPES.WHATSAPP:
+      return phoneNumber || '';
+
+    case INBOX_TYPES.EMAIL:
+      return inbox.email || '';
+
+    default:
+      return '';
+  }
+};
+export const getReadableInboxByType = (type, phoneNumber) => {
+  switch (type) {
+    case INBOX_TYPES.WEB:
+      return 'livechat';
+
+    case INBOX_TYPES.FB:
+      return 'facebook';
+
+    case INBOX_TYPES.TWITTER:
+      return 'twitter';
+
+    case INBOX_TYPES.TWILIO:
+      return phoneNumber?.startsWith('whatsapp') ? 'whatsapp' : 'sms';
+
+    case INBOX_TYPES.WHATSAPP:
+      return 'whatsapp';
+
+    case INBOX_TYPES.API:
+      return 'api';
+
+    case INBOX_TYPES.EMAIL:
+      return 'email';
+
+    case INBOX_TYPES.TELEGRAM:
+      return 'telegram';
+
+    case INBOX_TYPES.LINE:
+      return 'line';
+
+    default:
+      return 'chat';
+  }
+};
+
 export const getInboxClassByType = (type, phoneNumber) => {
   switch (type) {
     case INBOX_TYPES.WEB:
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index bfeb2c4a9..4d1736ed0 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -182,7 +182,8 @@
         "LABEL": "To"
       },
       "INBOX": {
-        "LABEL": "Inbox",
+        "LABEL": "Via Inbox",
+        "PLACEHOLDER": "Choose source inbox",
         "ERROR": "Select an inbox"
       },
       "SUBJECT": {
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
index 51862294e..562ed9b38 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
@@ -8,17 +8,43 @@
     <div v-else>
       <div class="row gutter-small">
         <div class="columns">
-          <label :class="{ error: $v.targetInbox.$error }">
+          <label>
             {{ $t('NEW_CONVERSATION.FORM.INBOX.LABEL') }}
-            <select v-model="targetInbox">
-              <option
-                v-for="contactableInbox in inboxes"
-                :key="contactableInbox.inbox.id"
-                :value="contactableInbox"
-              >
-                {{ contactableInbox.inbox.name }}
-              </option>
-            </select>
+          </label>
+          <div class="multiselect-wrap--small">
+            <multiselect
+              v-model="targetInbox"
+              track-by="id"
+              label="name"
+              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
+              selected-label=""
+              select-label=""
+              deselect-label=""
+              :max-height="160"
+              :close-on-select="true"
+              :options="[...inboxes, ...inboxes]"
+            >
+              <template slot="singleLabel" slot-scope="{ option }">
+                <inbox-dropdown-item
+                  v-if="option.name"
+                  :name="option.name"
+                  :inbox-identifier="computedInboxSource(option)"
+                  :channel-type="option.channel_type"
+                />
+                <span v-else>
+                  {{ $t('NEW_CONVERSATION.FORM.INBOX.PLACEHOLDER') }}
+                </span>
+              </template>
+              <template slot="option" slot-scope="{ option }">
+                <inbox-dropdown-item
+                  :name="option.name"
+                  :inbox-identifier="computedInboxSource(option)"
+                  :channel-type="option.channel_type"
+                />
+              </template>
+            </multiselect>
+          </div>
+          <label :class="{ error: $v.targetInbox.$error }">
             <span v-if="$v.targetInbox.$error" class="message">
               {{ $t('NEW_CONVERSATION.FORM.INBOX.ERROR') }}
             </span>
@@ -129,10 +155,12 @@ import Thumbnail from 'dashboard/components/widgets/Thumbnail';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor';
 import ReplyEmailHead from 'dashboard/components/widgets/conversation/ReplyEmailHead';
 import CannedResponse from 'dashboard/components/widgets/conversation/CannedResponse.vue';
+import InboxDropdownItem from 'dashboard/components/widgets/InboxDropdownItem.vue';
 import WhatsappTemplates from './WhatsappTemplates.vue';
 import alertMixin from 'shared/mixins/alertMixin';
 import { INBOX_TYPES } from 'shared/mixins/inboxMixin';
 import { ExceptionWithMessage } from 'shared/helpers/CustomErrors';
+import { getInboxSource } from 'dashboard/helper/inbox';
 import { required, requiredIf } from 'vuelidate/lib/validators';
 
 export default {
@@ -142,6 +170,7 @@ export default {
     ReplyEmailHead,
     CannedResponse,
     WhatsappTemplates,
+    InboxDropdownItem,
   },
   mixins: [alertMixin],
   props: {
@@ -161,9 +190,9 @@ export default {
       message: '',
       showCannedResponseMenu: false,
       cannedResponseSearchKey: '',
-      selectedInbox: '',
       bccEmails: '',
       ccEmails: '',
+      targetInbox: {},
       whatsappTemplateSelected: false,
     };
   },
@@ -186,8 +215,8 @@ export default {
     }),
     emailMessagePayload() {
       const payload = {
-        inboxId: this.targetInbox.inbox.id,
-        sourceId: this.targetInbox.source_id,
+        inboxId: this.targetInbox.id,
+        sourceId: this.targetInbox.sourceId,
         contactId: this.contact.id,
         message: { content: this.message },
         mailSubject: this.subject,
@@ -202,12 +231,17 @@ export default {
       }
       return payload;
     },
-    targetInbox: {
+    selectedInbox: {
       get() {
-        return this.selectedInbox || {};
+        const inboxList = this.contact.contactableInboxes || [];
+        return (
+          inboxList.find(inbox => inbox.inbox.id === this.targetInbox.id) || {
+            inbox: {},
+          }
+        );
       },
       set(value) {
-        this.selectedInbox = value;
+        this.targetInbox = value.inbox;
       },
     },
     showNoInboxAlert() {
@@ -217,7 +251,11 @@ export default {
       return this.inboxes.length === 0 && !this.uiFlags.isFetchingInboxes;
     },
     inboxes() {
-      return this.contact.contactableInboxes || [];
+      const inboxList = this.contact.contactableInboxes || [];
+      return inboxList.map(inbox => ({
+        ...inbox.inbox,
+        sourceId: inbox.source_id,
+      }));
     },
     isAnEmailInbox() {
       return (
@@ -267,8 +305,8 @@ export default {
     },
     prepareWhatsAppMessagePayload({ message: content, templateParams }) {
       const payload = {
-        inboxId: this.targetInbox.inbox.id,
-        sourceId: this.targetInbox.source_id,
+        inboxId: this.targetInbox.id,
+        sourceId: this.targetInbox.sourceId,
         contactId: this.contact.id,
         message: { content, template_params: templateParams },
         assigneeId: this.currentUser.id,
@@ -311,6 +349,18 @@ export default {
       const payload = this.prepareWhatsAppMessagePayload(messagePayload);
       await this.createConversation(payload);
     },
+    inboxReadableIdentifier(inbox) {
+      return `${inbox.name} (${inbox.channel_type})`;
+    },
+    computedInboxSource(inbox) {
+      if (!inbox.channel_type) return '';
+      const classByType = getInboxSource(
+        inbox.channel_type,
+        inbox.phone_number,
+        inbox
+      );
+      return classByType;
+    },
   },
 };
 </script>
@@ -352,11 +402,23 @@ export default {
   gap: var(--space-small);
 }
 
-::v-deep .mention--box {
-  left: 0;
-  margin: auto;
-  right: 0;
-  top: unset;
-  height: fit-content;
+::v-deep {
+  .mention--box {
+    left: 0;
+    margin: auto;
+    right: 0;
+    top: unset;
+    height: fit-content;
+  }
+
+  /* TODO: Remove when have standardized a component out of multiselect  */
+  .multiselect .multiselect__content .multiselect__option span {
+    display: inline-flex;
+    width: var(--space-medium);
+    color: var(--s-600);
+  }
+  .multiselect .multiselect__content .multiselect__option {
+    padding: var(--space-micro) var(--space-smaller);
+  }
 }
 </style>