diff --git a/app/controllers/api/v1/widget/conversations_controller.rb b/app/controllers/api/v1/widget/conversations_controller.rb
index 1d1ba8a7e..7e6d84bd2 100644
--- a/app/controllers/api/v1/widget/conversations_controller.rb
+++ b/app/controllers/api/v1/widget/conversations_controller.rb
@@ -33,10 +33,10 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def transcript
-    if permitted_params[:email].present? && conversation.present?
+    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
       ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
         conversation,
-        permitted_params[:email]
+        conversation.contact.email
       )&.deliver_later
     end
     head :ok
diff --git a/app/javascript/widget/api/conversation.js b/app/javascript/widget/api/conversation.js
index 5cae5bc13..1060b285d 100755
--- a/app/javascript/widget/api/conversation.js
+++ b/app/javascript/widget/api/conversation.js
@@ -38,10 +38,9 @@ const setUserLastSeenAt = async ({ lastSeen }) => {
     { contact_last_seen_at: lastSeen }
   );
 };
-const sendEmailTranscript = async ({ email }) => {
+const sendEmailTranscript = async () => {
   return API.post(
-    `/api/v1/widget/conversations/transcript${window.location.search}`,
-    { email }
+    `/api/v1/widget/conversations/transcript${window.location.search}`
   );
 };
 const toggleStatus = async () => {
diff --git a/app/javascript/widget/components/ChatFooter.vue b/app/javascript/widget/components/ChatFooter.vue
index 2a8ef36dc..20d3d820f 100755
--- a/app/javascript/widget/components/ChatFooter.vue
+++ b/app/javascript/widget/components/ChatFooter.vue
@@ -87,7 +87,10 @@ export default {
       return !allowMessagesAfterResolved && status === 'resolved';
     },
     showEmailTranscriptButton() {
-      return this.currentUser && this.currentUser.email;
+      return this.hasEmail;
+    },
+    hasEmail() {
+      return this.currentUser && this.currentUser.has_email;
     },
     hasReplyTo() {
       return (
@@ -141,12 +144,9 @@ export default {
       this.inReplyTo = message;
     },
     async sendTranscript() {
-      const { email } = this.currentUser;
-      if (email) {
+      if (this.hasEmail) {
         try {
-          await sendEmailTranscript({
-            email,
-          });
+          await sendEmailTranscript();
           window.bus.$emit(BUS_EVENTS.SHOW_ALERT, {
             message: this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_SUCCESS'),
             type: 'success',
diff --git a/app/javascript/widget/components/PreChat/Form.vue b/app/javascript/widget/components/PreChat/Form.vue
index 394b338d5..3ff597c67 100644
--- a/app/javascript/widget/components/PreChat/Form.vue
+++ b/app/javascript/widget/components/PreChat/Form.vue
@@ -1,7 +1,7 @@
 <template>
   <FormulateForm
     v-model="formValues"
-    class="flex flex-1 flex-col p-6 overflow-y-auto"
+    class="flex flex-col flex-1 p-6 overflow-y-auto"
     @submit="onSubmit"
   >
     <div
@@ -49,7 +49,7 @@
     />
 
     <custom-button
-      class="font-medium mt-2 mb-5"
+      class="mt-2 mb-5 font-medium"
       block
       :bg-color="widgetColor"
       :text-color="textColor"
@@ -133,9 +133,10 @@ export default {
       return this.preChatFormEnabled ? this.options.preChatFields : [];
     },
     filteredPreChatFields() {
-      const isUserEmailAvailable = !!this.currentUser.email;
-      const isUserPhoneNumberAvailable = !!this.currentUser.phone_number;
+      const isUserEmailAvailable = this.currentUser.has_email;
+      const isUserPhoneNumberAvailable = this.currentUser.has_phone_number;
       const isUserIdentifierAvailable = !!this.currentUser.identifier;
+
       const isUserNameAvailable = !!(
         isUserIdentifierAvailable ||
         isUserEmailAvailable ||
@@ -302,11 +303,10 @@ export default {
     },
     onSubmit() {
       const { emailAddress, fullName, phoneNumber, message } = this.formValues;
-      const { email } = this.currentUser;
       this.$emit('submit', {
         fullName,
         phoneNumber,
-        emailAddress: emailAddress || email,
+        emailAddress,
         message,
         activeCampaignId: this.activeCampaign.id,
         conversationCustomAttributes: this.conversationCustomAttributes,
diff --git a/app/javascript/widget/store/modules/specs/contact/getters.spec.js b/app/javascript/widget/store/modules/specs/contact/getters.spec.js
index 43b0f15d7..3b7e70dec 100644
--- a/app/javascript/widget/store/modules/specs/contact/getters.spec.js
+++ b/app/javascript/widget/store/modules/specs/contact/getters.spec.js
@@ -3,8 +3,8 @@ import { getters } from '../../contacts';
 describe('#getters', () => {
   it('getCurrentUser', () => {
     const user = {
-      email: 'thoma@sphadikam.com',
-      name: 'Adu Thoma',
+      has_email: true,
+      has_name: true,
       avatar_url: '',
       identifier_hash: 'malana_hash',
     };
@@ -12,8 +12,8 @@ describe('#getters', () => {
       currentUser: user,
     };
     expect(getters.getCurrentUser(state)).toEqual({
-      email: 'thoma@sphadikam.com',
-      name: 'Adu Thoma',
+      has_email: true,
+      has_name: true,
       avatar_url: '',
       identifier_hash: 'malana_hash',
     });
diff --git a/app/javascript/widget/store/modules/specs/contact/mutations.spec.js b/app/javascript/widget/store/modules/specs/contact/mutations.spec.js
index fed202bf2..5778be2fd 100644
--- a/app/javascript/widget/store/modules/specs/contact/mutations.spec.js
+++ b/app/javascript/widget/store/modules/specs/contact/mutations.spec.js
@@ -4,8 +4,8 @@ describe('#mutations', () => {
   describe('#SET_CURRENT_USER', () => {
     it('set current user', () => {
       const user = {
-        email: 'thoma@sphadikam.com',
-        name: 'Adu Thoma',
+        has_email: true,
+        has_name: true,
         avatar_url: '',
         identifier_hash: 'malana_hash',
       };
diff --git a/app/views/api/v1/widget/contacts/set_user.json.jbuilder b/app/views/api/v1/widget/contacts/set_user.json.jbuilder
index 8c770fe4f..e6283fa4f 100644
--- a/app/views/api/v1/widget/contacts/set_user.json.jbuilder
+++ b/app/views/api/v1/widget/contacts/set_user.json.jbuilder
@@ -1,5 +1,5 @@
 json.id @contact.id
-json.name @contact.name
-json.email @contact.email
-json.phone_number @contact.phone_number
+json.has_email @contact.email.present?
+json.has_name @contact.name.present?
+json.has_phone_number @contact.phone_number.present?
 json.widget_auth_token @widget_auth_token if @widget_auth_token.present?
diff --git a/app/views/api/v1/widget/contacts/show.json.jbuilder b/app/views/api/v1/widget/contacts/show.json.jbuilder
index 2e7a38277..26be98a3e 100644
--- a/app/views/api/v1/widget/contacts/show.json.jbuilder
+++ b/app/views/api/v1/widget/contacts/show.json.jbuilder
@@ -1,5 +1,5 @@
 json.id @contact.id
-json.name @contact.name
-json.email @contact.email
-json.phone_number @contact.phone_number
+json.has_email @contact.email.present?
+json.has_name @contact.name.present?
+json.has_phone_number @contact.phone_number.present?
 json.identifier @contact.identifier
diff --git a/app/views/api/v1/widget/contacts/update.json.jbuilder b/app/views/api/v1/widget/contacts/update.json.jbuilder
index d6228cbfe..21f3c37b7 100644
--- a/app/views/api/v1/widget/contacts/update.json.jbuilder
+++ b/app/views/api/v1/widget/contacts/update.json.jbuilder
@@ -1,4 +1,4 @@
 json.id @contact.id
-json.name @contact.name
-json.email @contact.email
-json.phone_number @contact.phone_number
+json.has_email @contact.email.present?
+json.has_name @contact.name.present?
+json.has_phone_number @contact.phone_number.present?
diff --git a/spec/controllers/api/v1/widget/contacts_controller_spec.rb b/spec/controllers/api/v1/widget/contacts_controller_spec.rb
index 336d9d9ca..7abbcf22e 100644
--- a/spec/controllers/api/v1/widget/contacts_controller_spec.rb
+++ b/spec/controllers/api/v1/widget/contacts_controller_spec.rb
@@ -48,7 +48,9 @@ RSpec.describe '/api/v1/widget/contacts', type: :request do
               headers: { 'X-Auth-Token' => token },
               as: :json
         body = response.parsed_body
-        expect(body['phone_number']).to eq('+745623239')
+        expect(body['has_phone_number']).to be true
+        contact.reload
+        expect(contact.phone_number).to eq('+745623239')
         expect(response).to have_http_status(:success)
       end
 
@@ -58,7 +60,9 @@ RSpec.describe '/api/v1/widget/contacts', type: :request do
               headers: { 'X-Auth-Token' => token },
               as: :json
         body = response.parsed_body
-        expect(body['phone_number']).to eq('+245623239')
+        expect(body['has_phone_number']).to be true
+        contact.reload
+        expect(contact.phone_number).to eq('+245623239')
         expect(response).to have_http_status(:success)
       end
 
@@ -68,7 +72,33 @@ RSpec.describe '/api/v1/widget/contacts', type: :request do
               headers: { 'X-Auth-Token' => token },
               as: :json
         body = response.parsed_body
-        expect(body['email']).to eq('test@test.com')
+        expect(body['has_email']).to be true
+        contact.reload
+        expect(contact.email).to eq('test@test.com')
+        expect(response).to have_http_status(:success)
+      end
+
+      it 'dont update email if empty value email passed' do
+        patch '/api/v1/widget/contact',
+              params: params.merge({ email: '' }),
+              headers: { 'X-Auth-Token' => token },
+              as: :json
+        body = response.parsed_body
+        expect(body['has_email']).to be true
+        contact.reload
+        expect(contact.email).to eq('test@test.com')
+        expect(response).to have_http_status(:success)
+      end
+
+      it 'dont update email if nil value email passed' do
+        patch '/api/v1/widget/contact',
+              params: params.merge({ email: nil }),
+              headers: { 'X-Auth-Token' => token },
+              as: :json
+        body = response.parsed_body
+        expect(body['has_email']).to be true
+        contact.reload
+        expect(contact.email).to eq('test@test.com')
         expect(response).to have_http_status(:success)
       end
 
@@ -78,7 +108,9 @@ RSpec.describe '/api/v1/widget/contacts', type: :request do
               headers: { 'X-Auth-Token' => token },
               as: :json
         body = response.parsed_body
-        expect(body['email']).to eq('test-1@test.com')
+        expect(body['has_email']).to be true
+        contact.reload
+        expect(contact.email).to eq('test-1@test.com')
         expect(response).to have_http_status(:success)
       end
     end
diff --git a/spec/controllers/api/v1/widget/conversations_controller_spec.rb b/spec/controllers/api/v1/widget/conversations_controller_spec.rb
index c3fd7ff26..e4f5a4bde 100644
--- a/spec/controllers/api/v1/widget/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/widget/conversations_controller_spec.rb
@@ -190,17 +190,19 @@ RSpec.describe '/api/v1/widget/conversations/toggle_typing', type: :request do
   describe 'POST /api/v1/widget/conversations/transcript' do
     context 'with a conversation' do
       it 'sends transcript email' do
+        contact.update(email: 'test@test.com')
         mailer = double
         allow(ConversationReplyMailer).to receive(:with).and_return(mailer)
         allow(mailer).to receive(:conversation_transcript)
 
         post '/api/v1/widget/conversations/transcript',
              headers: { 'X-Auth-Token' => token },
-             params: { website_token: web_widget.website_token, email: 'test@test.com' },
+             params: { website_token: web_widget.website_token },
              as: :json
 
         expect(response).to have_http_status(:success)
         expect(mailer).to have_received(:conversation_transcript).with(conversation, 'test@test.com')
+        contact.update(email: nil)
       end
     end
   end