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feat: Add automation rule event conversation resolved (#9669)

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# Description

add automation rule event conversation resolved

<img width="1552" alt="Captura de Tela 2024-06-22 às 21 25 39"
src="https://github.com/chatwoot/chatwoot/assets/471685/b3a64ebc-35c8-468c-a0e5-7974134a40f9">

---------

Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Clairton Rodrigo Heinzen
2025-08-13 04:27:14 -03:00
committed by GitHub
parent 42af4b1d01
commit b711bfd2ca
14 changed files with 184 additions and 46 deletions
Download Patch File Download Diff File Expand all files Collapse all files

1
app/javascript/dashboard/composables/spec/useAutomation.spec.js
View File

@@ -196,6 +196,7 @@ describe('useAutomation', () => {
automationTypes.conversation_created = { conditions: [] };
automationTypes.conversation_updated = { conditions: [] };
automationTypes.conversation_opened = { conditions: [] };
automationTypes.conversation_resolved = { conditions: [] };
automationHelper.generateCustomAttributeTypes.mockReturnValue([]);
automationHelper.generateCustomAttributes.mockReturnValue([]);

2
app/javascript/dashboard/constants/automation.js
View File

@@ -8,7 +8,7 @@ export const DEFAULT_MESSAGE_CREATED_CONDITION = [
},
];
export const DEFAULT_CONVERSATION_OPENED_CONDITION = [
export const DEFAULT_CONVERSATION_CONDITION = [
{
attribute_key: 'browser_language',
filter_operator: 'equal_to',

9
app/javascript/dashboard/helper/automationHelper.js
View File

@@ -5,7 +5,7 @@ import {
} from 'dashboard/routes/dashboard/settings/automation/operators';
import {
DEFAULT_MESSAGE_CREATED_CONDITION,
DEFAULT_CONVERSATION_OPENED_CONDITION,
DEFAULT_CONVERSATION_CONDITION,
DEFAULT_OTHER_CONDITION,
DEFAULT_ACTIONS,
} from 'dashboard/constants/automation';
@@ -169,8 +169,11 @@ export const getDefaultConditions = eventName => {
if (eventName === 'message_created') {
return DEFAULT_MESSAGE_CREATED_CONDITION;
}
if (eventName === 'conversation_opened') {
return DEFAULT_CONVERSATION_OPENED_CONDITION;
if (
eventName === 'conversation_opened' ||
eventName === 'conversation_resolved'
) {
return DEFAULT_CONVERSATION_CONDITION;
}
return DEFAULT_OTHER_CONDITION;
};

1
app/javascript/dashboard/i18n/locale/en/automation.json
View File

@@ -131,6 +131,7 @@
"CONVERSATION_CREATED": "Conversation Created",
"CONVERSATION_UPDATED": "Conversation Updated",
"MESSAGE_CREATED": "Message Created",
"CONVERSATION_RESOLVED": "Conversation Resolved",
"CONVERSATION_OPENED": "Conversation Opened"
},
"ACTIONS": {

104
app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
View File

@@ -468,6 +468,106 @@ export const AUTOMATIONS = {
},
],
},
conversation_resolved: {
conditions: [
{
key: 'browser_language',
name: 'BROWSER_LANGUAGE',
inputType: 'search_select',
filterOperators: OPERATOR_TYPES_1,
},
{
key: 'email',
name: 'EMAIL',
inputType: 'plain_text',
filterOperators: OPERATOR_TYPES_2,
},
{
key: 'mail_subject',
name: 'MAIL_SUBJECT',
inputType: 'plain_text',
filterOperators: OPERATOR_TYPES_2,
},
{
key: 'country_code',
name: 'COUNTRY_NAME',
inputType: 'search_select',
filterOperators: OPERATOR_TYPES_1,
},
{
key: 'referer',
name: 'REFERER_LINK',
inputType: 'plain_text',
filterOperators: OPERATOR_TYPES_2,
},
{
key: 'assignee_id',
name: 'ASSIGNEE_NAME',
inputType: 'search_select',
filterOperators: OPERATOR_TYPES_3,
},
{
key: 'phone_number',
name: 'PHONE_NUMBER',
inputType: 'plain_text',
filterOperators: OPERATOR_TYPES_6,
},
{
key: 'team_id',
name: 'TEAM_NAME',
inputType: 'search_select',
filterOperators: OPERATOR_TYPES_3,
},
{
key: 'inbox_id',
name: 'INBOX',
inputType: 'multi_select',
filterOperators: OPERATOR_TYPES_1,
},
{
key: 'conversation_language',
name: 'CONVERSATION_LANGUAGE',
inputType: 'multi_select',
filterOperators: OPERATOR_TYPES_1,
},
{
key: 'priority',
name: 'PRIORITY',
inputType: 'multi_select',
filterOperators: OPERATOR_TYPES_1,
},
],
actions: [
{
key: 'assign_agent',
name: 'ASSIGN_AGENT',
},
{
key: 'assign_team',
name: 'ASSIGN_TEAM',
},
{
key: 'send_email_to_team',
name: 'SEND_EMAIL_TO_TEAM',
},
{
key: 'send_message',
name: 'SEND_MESSAGE',
},
{
key: 'send_email_transcript',
name: 'SEND_EMAIL_TRANSCRIPT',
},
{
key: 'send_webhook_event',
name: 'SEND_WEBHOOK_EVENT',
},
{
key: 'send_attachment',
name: 'SEND_ATTACHMENT',
},
],
},
};
export const AUTOMATION_RULE_EVENTS = [
@@ -479,6 +579,10 @@ export const AUTOMATION_RULE_EVENTS = [
key: 'conversation_updated',
value: 'CONVERSATION_UPDATED',
},
{
key: 'conversation_resolved',
value: 'CONVERSATION_RESOLVED',
},
{
key: 'message_created',
value: 'MESSAGE_CREATED',