feat: Add support for minutes in auto resolve feature (#11269)

### Summary

- Converts conversation auto-resolution duration from days to minutes
for more
granular control
- Updates validation to allow values from 10 minutes (minimum) to 999
days (maximum)
- Implements smart messaging to show appropriate time units in activity
messages

###  Changes

- Created migration to convert existing durations from days to minutes
(x1440)
- Updated conversation resolver to use minutes instead of days
- Added dynamic translation key selection based on duration value
- Updated related specs and documentation
- Added support for displaying durations in days, hours, or minutes
based on value

###  Test plan

- Verify account validation accepts new minute-based ranges
- Confirm existing account settings are correctly migrated
- Test auto-resolution works properly with minute values
- Ensure proper time unit display in activity messages

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
This commit is contained in:
Shivam Mishra
2025-05-07 13:06:15 +05:30
committed by GitHub
parent e08436dde5
commit b533980880
34 changed files with 864 additions and 367 deletions

View File

@@ -0,0 +1,25 @@
class MessageTemplates::Template::AutoResolve
pattr_initialize [:conversation!]
def perform
return if conversation.account.auto_resolve_message.blank?
ActiveRecord::Base.transaction do
conversation.messages.create!(auto_resolve_message_params)
end
end
private
delegate :contact, :account, to: :conversation
delegate :inbox, to: :message
def auto_resolve_message_params
{
account_id: @conversation.account_id,
inbox_id: @conversation.inbox_id,
message_type: :template,
content: account.auto_resolve_message
}
end
end