feat: Add support for minutes in auto resolve feature (#11269)

### Summary

- Converts conversation auto-resolution duration from days to minutes
for more
granular control
- Updates validation to allow values from 10 minutes (minimum) to 999
days (maximum)
- Implements smart messaging to show appropriate time units in activity
messages

###  Changes

- Created migration to convert existing durations from days to minutes
(x1440)
- Updated conversation resolver to use minutes instead of days
- Added dynamic translation key selection based on duration value
- Updated related specs and documentation
- Added support for displaying durations in days, hours, or minutes
based on value

###  Test plan

- Verify account validation accepts new minute-based ranges
- Confirm existing account settings are correctly migrated
- Test auto-resolution works properly with minute values
- Ensure proper time unit display in activity messages

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

app/models/account.rb

@@ -11,6 +11,7 @@
 #  limits                :jsonb
 #  locale                :integer          default("en")
 #  name                  :string           not null
+#  settings              :jsonb
 #  status                :integer          default("active")
 #  support_email         :string(100)
 #  created_at            :datetime         not null
@@ -28,13 +29,28 @@ class Account < ApplicationRecord
   include Featurable
   include CacheKeys
 
+  SETTINGS_PARAMS_SCHEMA = {
+    'type': 'object',
+    'properties':
+      {
+        'auto_resolve_after': { 'type': %w[integer null], 'minimum': 10, 'maximum': 1_439_856 },
+        'auto_resolve_message': { 'type': %w[string null] }
+      },
+    'required': [],
+    'additionalProperties': false
+  }.to_json.freeze
+
   DEFAULT_QUERY_SETTING = {
     flag_query_mode: :bit_operator,
     check_for_column: false
   }.freeze
 
-  validates :auto_resolve_duration, numericality: { greater_than_or_equal_to: 1, less_than_or_equal_to: 999, allow_nil: true }
   validates :domain, length: { maximum: 100 }
+  validates_with JsonSchemaValidator,
+                 schema: SETTINGS_PARAMS_SCHEMA,
+                 attribute_resolver: ->(record) { record.settings }
+
+  store_accessor :settings, :auto_resolve_after, :auto_resolve_message
 
   has_many :account_users, dependent: :destroy_async
   has_many :agent_bot_inboxes, dependent: :destroy_async
@@ -83,6 +99,8 @@ class Account < ApplicationRecord
   enum locale: LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h
   enum status: { active: 0, suspended: 1 }
 
+  scope :with_auto_resolve, -> { where("(settings ->> 'auto_resolve_after')::int IS NOT NULL") }
+
   before_validation :validate_limit_keys
   after_create_commit :notify_creation
   after_destroy :remove_account_sequences

app/models/concerns/activity_message_handler.rb

@@ -56,13 +56,24 @@ module ActivityMessageHandler
     ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
   end
 
+  def auto_resolve_message_key(minutes)
+    if minutes >= 1440 && (minutes % 1440).zero?
+      { key: 'auto_resolved_days', count: minutes / 1440 }
+    elsif minutes >= 60 && (minutes % 60).zero?
+      { key: 'auto_resolved_hours', count: minutes / 60 }
+    else
+      { key: 'auto_resolved_minutes', count: minutes }
+    end
+  end
+
   def user_status_change_activity_content(user_name)
     if user_name
       I18n.t("conversations.activity.status.#{status}", user_name: user_name)
     elsif Current.contact.present? && resolved?
       I18n.t('conversations.activity.status.contact_resolved', contact_name: Current.contact.name.capitalize)
     elsif resolved?
-      I18n.t('conversations.activity.status.auto_resolved', duration: auto_resolve_duration)
+      message_data = auto_resolve_message_key(auto_resolve_after || 0)
+      I18n.t("conversations.activity.status.#{message_data[:key]}", count: message_data[:count])
     end
   end
 

app/models/concerns/json_schema_validator.rb

@@ -56,6 +56,8 @@ class JsonSchemaValidator < ActiveModel::Validator
 
   def format_and_append_error(error, record)
     return handle_required(error, record) if error['type'] == 'required'
+    return handle_minimum(error, record) if error['type'] == 'minimum'
+    return handle_maximum(error, record) if error['type'] == 'maximum'
 
     type = error['type'] == 'object' ? 'hash' : error['type']
 
@@ -74,6 +76,16 @@ class JsonSchemaValidator < ActiveModel::Validator
     record.errors.add(data, "must be of type #{expected_type}")
   end
 
+  def handle_minimum(error, record)
+    data = get_name_from_data_pointer(error)
+    record.errors.add(data, "must be greater than or equal to #{error['schema']['minimum']}")
+  end
+
+  def handle_maximum(error, record)
+    data = get_name_from_data_pointer(error)
+    record.errors.add(data, "must be less than or equal to #{error['schema']['maximum']}")
+  end
+
   def get_name_from_data_pointer(error)
     data = error['data_pointer']
 

app/models/conversation.rb

@@ -76,10 +76,10 @@ class Conversation < ApplicationRecord
   scope :assigned, -> { where.not(assignee_id: nil) }
   scope :assigned_to, ->(agent) { where(assignee_id: agent.id) }
   scope :unattended, -> { where(first_reply_created_at: nil).or(where.not(waiting_since: nil)) }
-  scope :resolvable, lambda { |auto_resolve_duration|
-    return none if auto_resolve_duration.to_i.zero?
+  scope :resolvable, lambda { |auto_resolve_after|
+    return none if auto_resolve_after.to_i.zero?
 
-    open.where('last_activity_at < ? ', Time.now.utc - auto_resolve_duration.days)
+    open.where('last_activity_at < ? AND waiting_since IS NULL', Time.now.utc - auto_resolve_after.minutes)
   }
 
   scope :last_user_message_at, lambda {
@@ -112,7 +112,7 @@ class Conversation < ApplicationRecord
   after_create_commit :notify_conversation_creation
   after_create_commit :load_attributes_created_by_db_triggers
 
-  delegate :auto_resolve_duration, to: :account
+  delegate :auto_resolve_after, to: :account
 
   def can_reply?
     Conversations::MessageWindowService.new(self).can_reply?